Seasoned Swedish‑Speaking E‑Commerce Customer Support Specialist – Remote Portugal, Full‑Time, 12‑Month Renewable Contract with brighthush

About brighthush

brighthush is a trailblazer in the technology and design arena, celebrated worldwide for its cutting‑edge hardware, intuitive software, and an unwavering commitment to customer delight. With a presence that spans continents, brighthush has cultivated a reputation for innovation, quality, and a culture that values curiosity, collaboration, and continuous learning. Our e‑commerce platform is the gateway through which millions of customers experience the brighthush brand, and we’re looking for a dedicated Swedish‑speaking specialist to help keep that experience flawless.

Why Join brighthush?

• Global Impact – Your work will touch customers across Europe, shaping the perception of a brand that is synonymous with excellence.
• Remote Flexibility – Based in Portugal, you’ll enjoy the freedom of a fully remote role while staying connected to a vibrant, international team.
• Career Growth – brighthush invests in its people. From mentorship programs to cross‑functional projects, you’ll have ample opportunities to broaden your skill set and advance your career.
• Inclusive Culture – Diversity, equity, and inclusion are core values. We celebrate different perspectives and foster an environment where everyone can thrive.
• Competitive Compensation & Perks – While specific figures are tailored to experience, we offer a comprehensive benefits package that includes health coverage, performance bonuses, and generous paid time off.

Key Responsibilities

As a Swedish‑speaking E‑Commerce Support Specialist, you will be the frontline ambassador for brighthush’s customers. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat regarding order status, delivery, returns, refunds, and payment issues.
• Providing clear, concise, and empathetic communication that reflects brighthush’s brand voice.
• Maintaining accurate and up‑to‑date customer records in our CRM system.
• Ensuring compliance with GDPR, PCI DSS, and other data‑security standards.
• Escalating complex or unresolved cases to the appropriate internal teams (logistics, finance, technical support) and following up until resolution.
• Collaborating with cross‑functional teams to identify process improvements and share customer insights.
• Participating in continuous training sessions to stay current on product updates, policy changes, and new support tools.
• Adhering to rotating shift schedules (07:00–24:00, Monday–Sunday) to provide 24/7 coverage for our global customer base.

Essential Qualifications

• Native or C2‑level proficiency in Swedish; fluent in English (C1 or higher).
• Minimum 2 years of experience in customer support, preferably in an e‑commerce or tech environment.
• Strong written and verbal communication skills, with the ability to adapt tone to diverse audiences.
• Detail‑oriented mindset and a proactive problem‑solving attitude.
• Comfortable working in a fast‑paced, rotating shift schedule.
• Valid EU member state ID or residence card for Portugal.

Preferred Qualifications

• Experience with CRM platforms such as Zendesk, Freshdesk, or Salesforce.
• Knowledge of GDPR and PCI DSS compliance requirements.
• Previous exposure to logistics or finance processes within a retail or e‑commerce setting.
• Experience working in a multicultural team environment.
• Additional language skills (e.g., Spanish, French) are a plus.

Core Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and turning challenges into opportunities.
• Technical Aptitude – Ability to quickly learn and navigate new software tools and platforms.
• Analytical Thinking – Skill in diagnosing issues, identifying root causes, and proposing actionable solutions.
• Time Management – Efficiently juggle multiple tickets while maintaining high quality and accuracy.
• Collaboration & Teamwork – Strong interpersonal skills to work seamlessly with colleagues across departments.
• Adaptability – Comfortable with change, new processes, and evolving customer expectations.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Support Specialist, you’ll have access to:

• Mentorship from senior support leaders and product managers.
• Cross‑training in logistics, finance, and product development to broaden your skill set.
• Annual learning budget for courses, certifications, or conferences.
• Internal mobility programs that allow you to explore roles in product, marketing, or operations.
• Regular performance reviews with clear pathways for advancement to senior support or team lead positions.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and respect. Even though you’ll be working remotely, you’ll feel part of a close‑knit community through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Quarterly virtual retreats and team‑building activities.
• Open‑door communication channels with leadership.
• Inclusive policies that support work‑life balance, mental health, and personal development.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks & Benefits

While the exact salary will be tailored to your experience and qualifications, you can expect:

• Competitive base salary aligned with industry standards for remote customer support roles in Portugal.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and dental insurance coverage for you and eligible dependents.
• Paid vacation, sick leave, and public holidays.
• Flexible work hours within the required shift window.
• Annual stipend for home‑office equipment and internet upgrades.
• Access to wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you’re a Swedish‑speaking professional who thrives in a dynamic, customer‑focused environment and is ready to contribute to a global brand’s success, we’d love to hear from you. Submit your application through our career portal and join the brighthush family.

Join brighthush – Where Innovation Meets Exceptional Service

At brighthush, we’re not just building products; we’re crafting experiences that resonate with customers worldwide. As a Swedish‑speaking E‑Commerce Support Specialist, you’ll play a pivotal role in ensuring that every interaction reflects the quality and care that defines our brand. Embrace the opportunity to grow, learn, and make a real impact from the comfort of your home in Portugal.

Ready to elevate your career? Apply today and become part of a team that values your expertise, supports your growth, and celebrates your successes.