Dynamic Customer Support Representative – Client Relations & Troubleshooting Specialist at brighthush

About brighthush and the Opportunity

At brighthush, we’re redefining the way customers experience support. Our mission is to empower every client with instant, accurate, and friendly assistance that turns first‑time users into lifelong advocates. As a rapidly growing tech company, we blend cutting‑edge tools with a human touch, ensuring that every interaction reflects our core values of empathy, excellence, and innovation.

We’re looking for a Dynamic Customer Support Representative who thrives in a fast‑paced, high‑volume environment and is passionate about solving problems before they become obstacles. If you enjoy building relationships, mastering new systems, and turning challenges into opportunities, you’ll fit right in at brighthush.

Key Responsibilities

• Handle High‑Volume Inbound Calls – Manage a steady stream of customer inquiries while adhering to brighthush’s communication protocols and quality standards.
• Generate Sales Leads – Identify upsell and cross‑sell opportunities during support interactions, contributing to the sales pipeline.
• Engage and Assess Customer Needs – Use active listening and probing questions to uncover underlying issues and tailor solutions that exceed expectations.
• Build Trusting Relationships – Foster long‑term loyalty by maintaining open, transparent, and proactive communication with each account.
• Maintain Service Excellence – Consistently meet or surpass key performance indicators such as first‑contact resolution, average handle time, and customer satisfaction scores.
• Provide Accurate Information – Leverage the appropriate resources, knowledge bases, and tools to deliver precise, up‑to‑date answers.
• Achieve Sales & Call Handling Targets – Meet or exceed personal and team quotas for call volume, resolution rates, and revenue generation.
• Resolve Complaints Effectively – Handle escalations with empathy, propose viable solutions, and follow up to ensure complete resolution.
• Document Interactions – Keep meticulous records of customer conversations, actions taken, and account updates in our CRM system.
• Continuous Improvement – Participate in training, share best practices, and contribute to process enhancements that elevate the support experience.
• Perform Additional Duties – Assist with ad‑hoc projects, data entry, and cross‑functional initiatives as needed.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years in a customer support, client service, or related role.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Experience using CRM platforms (e.g., Salesforce, HubSpot, Zendesk).
• Strong phone etiquette, active listening, and clear verbal communication.
• Excellent written communication and presentation skills.
• Demonstrated ability to meet or exceed performance targets.
• Proficient 10‑key typing and data entry skills.
• Capacity to multitask, prioritize, and manage time effectively.

Preferred Qualifications

• Prior experience in a tech‑focused support environment.
• Knowledge of troubleshooting methodologies and root‑cause analysis.
• Familiarity with call‑center metrics and quality assurance processes.
• Experience with multilingual support or working with diverse customer bases.
• Background in sales or lead generation.
• Certification in customer service or related fields.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and turning challenges into positive outcomes.
• Problem‑Solving Aptitude – Ability to diagnose issues quickly, think critically, and propose effective solutions.
• Communication Excellence – Clear, concise, and empathetic verbal and written communication.
• Technical Proficiency – Comfortable navigating multiple software tools, databases, and knowledge bases.
• Adaptability & Resilience – Thrive in a dynamic environment, handle high call volumes, and remain calm under pressure.
• Team Collaboration – Work seamlessly with sales, product, and engineering teams to resolve complex issues.
• Data‑Driven Decision Making – Use metrics and analytics to improve performance and customer satisfaction.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding and continuous training programs.
• Access to industry certifications and skill‑building workshops.
• Clear career pathways from Customer Support Representative to Team Lead, Manager, or Product Specialist.
• Mentorship from senior leaders and cross‑functional exposure.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Company Culture

Our culture is built on collaboration, transparency, and a shared commitment to customer success. You’ll find:

• A modern, open‑office layout that encourages teamwork.
• Flexible scheduling options to support work‑life balance.
• A supportive environment where every voice is heard.
• Regular team‑building events, hackathons, and community outreach initiatives.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $18.00 – $22.05, commensurate with experience and performance. In addition, you’ll enjoy:

• Health, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and holidays.
• Employee stock purchase plan and performance bonuses.
• Wellness programs, gym memberships, and mental health resources.
• Continuous learning stipend for courses, conferences, and certifications.
• Comprehensive onboarding and mentorship support.

Why Join brighthush?

When you become part of brighthush, you’ll be at the forefront of a customer‑centric revolution. You’ll work alongside passionate professionals who are dedicated to making a real difference in the lives of our clients. Your contributions will directly impact customer satisfaction, product adoption, and the overall success of our organization.

We value diversity, creativity, and a growth mindset. If you’re ready to bring your expertise, enthusiasm, and problem‑solving skills to a company that rewards excellence, we want to hear from you.

How to Apply

Ready to take the next step? Click the link below to submit your application and join the brighthush team. We look forward to exploring how your talents can help us elevate the customer experience to new heights.