Senior Enterprise Customer Success Manager – North America – Drive Growth & Retention at brighthush

About brighthush

brighthush is a high‑growth SaaS company that is rewriting the rules of modern finance. By fusing artificial intelligence, automation, and a robust payments infrastructure, we empower finance teams to move faster, stay in control, and operate with confidence. Every year, businesses lose billions to fraud, errors, and mis‑management. At brighthush, we solve these problems at scale, helping finance leaders protect, move, and grow their capital with unprecedented precision.

With rapid customer adoption, global expansion across APAC, North America, and EMEA, and relentless investment in product innovation, we are at a defining stage of our journey. We are building the infrastructure that powers the world’s B2B transactions, and we need visionary leaders who can help shape the next category leader in finance automation, control, and security.

If you thrive in a high‑growth, fast‑moving environment and want to build something that matters, brighthush is the place to make the most impactful work of your career.

The Opportunity

As brighthush scales, our clients become larger and more strategic. We already have an Enterprise Implementation team, and now we are launching the first Enterprise Customer Success Manager role. This is a unique chance to design and own the post‑go‑live experience for our most valuable accounts, shaping the future of customer success at a company on the cusp of industry leadership.

In this role, you will own a portfolio of high‑value accounts, acting as a trusted advisor and advocate for client leadership and day‑to‑day teams. You will build long‑term success strategies, protect and grow revenue, and turn satisfied customers into public references. Expect ambiguity, change, and plenty of room to make a lasting impact.

This is a full‑time, remote position open to candidates across North America. Some early‑morning or evening calls may be required to collaborate with our development teams in APAC and EMEA.

Key Responsibilities

• Account Ownership: Serve as the primary point of contact and advocate for a portfolio of strategic and enterprise‑level accounts.
• Success Strategy Development: Craft and execute long‑term success plans aligned with each customer’s goals and desired outcomes.
• Revenue Growth & Retention: Partner with Sales to identify upsell and cross‑sell opportunities, driving expansion while safeguarding churn.
• Churn Management: Detect at‑risk accounts early using health, usage, and sentiment signals; lead proactive save plans with cross‑functional support; analyze churn reasons and feed insights back to Product, Support, and Sales.
• Executive Business Reviews (EBRs): Plan and deliver compelling EBRs that articulate the value narrative and reinforce strategic alignment.
• Escalation Management: Own end‑to‑end escalation resolution, coordinating with Engineering and Product to turn client concerns into actionable outcomes while keeping stakeholders informed.
• Roadmap & Fix Tracking: Follow up on product roadmap commitments and interim fixes, ensuring timely delivery and client satisfaction.
• Health Monitoring: Continuously monitor usage, health, and support activity to spot early escalation risks.
• Trend Analysis: Identify and share cross‑customer trends with Product, Support, and Sales to inform strategy and product development.
• Reference Development: Convert successful clients into powerful references and case studies.
• Team Collaboration & Mentorship: Contribute to documentation, best‑practice guides, and mentor junior team members.

Who You Are

You are a proactive, customer‑obsessed professional who thrives on building relationships, solving complex problems, and driving tangible customer value. You understand the entire customer journey, excel at post‑onboarding success, and are comfortable engaging stakeholders at all levels—including executives. You thrive in a fast‑moving, scaling environment where the role is still evolving and the path is not always crystal clear.

Essential Qualifications

• 2+ years of experience in a startup or scale‑up, ideally within fintech or payments.
• Proven track record managing high‑value accounts ($100K+ ARR) in a customer success, account management, or similar client‑facing role.
• Exceptional relationship and stakeholder management skills, including executive presence and C‑suite fluency.
• Commercial acumen with a history of driving retention and expansion.
• Data‑driven storytelling ability: translate usage and health data into a clear value narrative for EBRs.
• Strong project management and cross‑functional orchestration across Support, Product, Engineering, and Sales.
• Comfort working independently, managing your own time, and adapting as the role evolves.
• Ability to de‑escalate clients and own mistakes rather than assign blame.
• Flexibility to take occasional early‑morning or evening calls with global teams.

Preferred Qualifications

• Experience in ERP, accounts payable, or payments space.
• Familiarity with brighthush tools such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush.
• Background in project management, onboarding, consulting, or delivery roles—transferable skills are highly valued.

Skills & Competencies

• Strategic Thinking & Execution
• Customer Advocacy & Relationship Building
• Data Analysis & Storytelling
• Cross‑Functional Collaboration
• Problem Solving & Decision Making
• Adaptability & Resilience
• Time Management & Prioritization
• Executive Communication & Presentation

Career Growth & Learning Opportunities

At brighthush, you will be part of a rocketship that is redefining finance. As the first Enterprise Customer Success Manager, you will shape the role, influence product direction, and set the standard for customer success across the organization. You will have direct access to senior leadership, learn from industry pioneers, and gain exposure to cutting‑edge AI and payments technology. Your success will be measured by real business outcomes—retention, expansion, and customer satisfaction—providing a clear path to senior leadership roles in Customer Success, Product, or even Executive Management.

Company Culture & Work Environment

• Remote‑First Flexibility: Choose from remote, hybrid, or flexible working arrangements that fit your lifestyle.
• Global Team: Collaborate with colleagues across APAC, NA, and EMEA, bringing diverse perspectives and expertise.
• High Energy & Growth: Join a company that is growing exponentially—this is your chance to ride the wave of a true rocketship.
• Employee Satisfaction: Our eNPS score is 68, a world‑class indicator of employee engagement and satisfaction.
• Inclusive & Supportive: We value diverse backgrounds and encourage all qualified candidates to apply.

Compensation & Benefits

Base Salary Range:

• U.S. Candidates: $100,000 – $140,000 USD per year
• Canadian Candidates: $100,000 – $140,000 CAD per year

Compensation is determined based on experience, education, and geographic location. The final offer may vary within the stated range to reflect the candidate’s qualifications and market conditions in their area.

In addition to competitive base pay, you will receive:

• Performance‑based bonuses tied to customer success metrics.
• Equity options to share in brighthush’s growth.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching (U.S.) or RRSP matching (Canada).
• Unlimited paid time off and flexible holiday scheduling.
• Professional development budget and access to industry conferences.
• Wellness programs, including virtual fitness classes and mental health resources.

Application Process & Background Check

To apply, please submit your resume and a cover letter outlining how your experience aligns with the responsibilities and qualifications above. We welcome candidates from all backgrounds and encourage you to highlight transferable skills from project management, onboarding, consulting, or delivery roles.

All final applicants will be required to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment. brighthush is an E‑Verify employer.

Ready to Join brighthush?

If you are excited by high growth, real ownership, and building something that matters, we want to hear from you. Apply today and help shape the future of finance automation and security at brighthush.