Dynamic Customer Training Specialist – Driving Seamless Software Adoption & Onboarding for Automotive Dealerships at brighthush

About brighthush and the Automotive Software Landscape

brighthush is a trailblazer in automotive dealership technology, delivering cutting‑edge software solutions that streamline operations, enhance customer experiences, and unlock new revenue streams. Our mission is to empower dealerships with tools that are intuitive, scalable, and deeply integrated into the day‑to‑day realities of automotive sales, service, and parts management. As the industry evolves, brighthush remains at the forefront, combining industry expertise with relentless innovation.

Why This Role Matters

At brighthush, the Customer Training Specialist is the linchpin that turns complex technology into everyday business success. You will be the face of our solutions, guiding dealerships through a smooth transition, ensuring they extract maximum value from our platform, and fostering long‑term partnerships that drive mutual growth.

Key Responsibilities

• On‑Site Implementation & Training: Travel 80% of the time to install, configure, and customize brighthush software at client locations. Conduct live, hands‑on training sessions for dealership staff, tailoring content to each customer’s unique workflow.
• Customer Relationship Management: Build rapport with dealership management and key personnel. Understand their operational challenges, capture requirements, and translate them into actionable system configurations.
• Pre‑ and Post‑Implementation Support: Prepare detailed implementation plans, coordinate with internal teams, and conduct post‑go‑live follow‑ups to ensure adoption and address any issues.
• Continuous Learning & Knowledge Sharing: Stay current on product updates, industry trends, and best practices. Share insights with the Training Department and contribute to the creation of training materials and knowledge bases.
• Data Collection & Reporting: Gather feedback from clients, track training metrics, and report on adoption rates and performance improvements to senior leadership.
• Team Collaboration: Work closely with Sales, Implementation, and Support teams to align on customer success goals and deliver a cohesive experience.
• Remote Support: When not on the road, provide virtual assistance, troubleshoot issues, and conduct follow‑up sessions via video conferencing.

Essential Qualifications

• Bachelor’s Degree in Business, Information Technology, Education, or a related field, or equivalent professional experience.
• Extensive Travel Commitment: Ability to travel 80% of the time, including both solo and team trips.
• Excellent Communication Skills: Strong written and verbal communication, with the ability to present complex concepts in a clear, engaging manner.
• Reliable Transportation: Valid driver’s license, reliable vehicle, and a clean driving record (no more than two moving violations in the past three years, and no OVI/DUI/DWI violations in the past five years).
• Technical Proficiency: Comfortable with video conferencing tools, remote collaboration platforms, and basic troubleshooting of software installations.
• Home Office Setup: Reliable high‑speed internet connection capable of supporting video calls and data uploads.
• Customer‑Centric Mindset: Outgoing, friendly, and adaptable, with a passion for helping others succeed.

Preferred Qualifications

• Experience in the automotive dealership industry or a related B2B SaaS environment.
• Prior training or instructional design experience, especially in a technical context.
• Knowledge of dealership operations, such as sales, service, parts, or finance & insurance.
• Certification in project management or a related field.
• Fluency in multiple languages to serve a diverse client base.

Core Skills & Competencies

• Presentation & Facilitation: Ability to engage audiences of varying sizes and backgrounds.
• Problem‑Solving: Quick to diagnose issues and devise practical solutions.
• Time Management: Efficiently juggle multiple client engagements and travel schedules.
• Collaboration: Works seamlessly with cross‑functional teams.
• Adaptability: Thrives in dynamic environments and adjusts to changing client needs.
• Data‑Driven Decision Making: Uses metrics to assess training effectiveness and drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Training Specialist, you will:

• Progress to senior training roles, such as Lead Trainer or Training Program Manager.
• Transition into implementation or consulting positions, leveraging your deep product knowledge.
• Take on leadership responsibilities, mentoring new hires and shaping training curricula.
• Participate in ongoing professional development, including industry conferences, vendor certifications, and internal knowledge‑sharing sessions.
• Access a robust learning platform that offers courses in sales, technology, and leadership.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and inclusivity. Our employees enjoy:

• A flexible work model that balances on‑site travel with remote work.
• Open communication channels, from weekly town halls to informal coffee chats.
• A supportive network of peers and mentors who champion your growth.
• Recognition programs that celebrate achievements and milestones.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation, Perks, and Benefits

While specific salary ranges are determined by experience and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Life insurance and a flexible health savings account (HSA).
• 401(k) retirement plan with up to 6% company match.
• Paid vacation, sick days, and eight paid holidays.
• Referral bonuses for bringing top talent to the team.
• Professional development stipend and tuition reimbursement.
• Wellness initiatives, including a non‑smoking environment and access to fitness resources.
• Employee assistance programs and mental health support.

Why Join brighthush?

When you join brighthush, you become part of a forward‑thinking organization that values innovation, customer success, and employee well‑being. You’ll have the chance to:

• Work with cutting‑edge automotive technology that transforms dealership operations.
• Travel across the country, meeting passionate professionals and learning from real‑world scenarios.
• Make a tangible impact on clients’ businesses, helping them achieve higher efficiency and profitability.
• Grow your career in a supportive environment that rewards initiative and excellence.
• Enjoy a balanced lifestyle with flexible work arrangements and a culture that respects personal commitments.

Ready to Shape the Future of Automotive Dealerships?

If you are an energetic, customer‑focused professional with a knack for training and a love for technology, we invite you to apply for the Customer Training Specialist role at brighthush. Join us in delivering world‑class solutions that empower dealerships to thrive in a rapidly evolving marketplace.