Dynamic Customer Service Specialist – Front‑Store Experience & Loss Prevention Champion at brighthush

About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending unbeatable value with a vibrant, inclusive culture that empowers every team member to thrive. As a Fortune 100 leader in the global off‑price market, brighthush operates across a diverse portfolio of brands, delivering fresh, high‑quality merchandise to millions of shoppers worldwide. Our commitment to innovation, sustainability, and community engagement sets us apart, and our people are the heart of everything we do.

We’re looking for a dedicated Customer Service Specialist to join our flagship Indianapolis store (brighthush Store 0118). In this role, you’ll be the first point of contact for shoppers, the visual deterrent against loss, and a key partner to our loss prevention and store management teams. If you thrive in a fast‑paced environment, love solving problems on the fly, and want to grow your career in a supportive, forward‑thinking organization, we want to hear from you.

Key Responsibilities

• Front‑Store Presence: Maintain a professional, approachable stance at the front of the store, serving as the first line of customer engagement and a visual deterrent against potential loss or dishonesty.
• Customer Interaction: Greet shoppers with courtesy and respect, quickly assess their needs, and direct them to the appropriate department or store management when necessary.
• Loss Prevention Support: Work closely with the District Loss Prevention Manager and store leadership to execute core responsibilities, including monitoring for suspicious activity, responding to incidents, and performing safety sweeps.
• Body‑Worn Camera Operations: Wear and maintain the company‑approved uniform and body‑worn camera, ensuring all footage is captured, stored, and reported in accordance with company policy.
• Emergency Response: Review and understand the Store Emergency Response Guide, and act decisively during critical incidents to protect customers, staff, and company assets.
• Incident Documentation: Accurately document required incidents in the AIIM Case Management system, providing clear, concise reports for loss prevention and management review.
• Collaboration & Communication: Serve as a liaison between customers, loss prevention, and store management, fostering a culture of safety and service excellence.
• Continuous Improvement: Participate in ongoing training, share insights, and contribute to process enhancements that elevate the customer experience and reduce loss.
• Additional Duties: Perform any other tasks assigned by management that support store operations, safety, and customer satisfaction.

Essential Qualifications

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of retail or security experience, with a strong focus on customer service and loss prevention.
• Excellent verbal and written communication skills, capable of engaging diverse shoppers and colleagues.
• Sound decision‑making ability, especially in high‑pressure situations.
• Strong initiative and the capacity to work independently while maintaining a collaborative mindset.
• Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine safety sweeps.
• Proficiency with basic technology, including radio communication and case‑management software.

Preferred Qualifications

• Prior experience in a loss prevention or security role within a retail environment.
• Knowledge of retail loss prevention best practices and incident reporting protocols.
• Experience with body‑worn camera systems and data privacy regulations.
• Demonstrated ability to handle difficult or escalated customer interactions with calm professionalism.
• Background in emergency response or crisis management.
• Certification in retail security or loss prevention (e.g., Certified Loss Prevention Professional).

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Situational Awareness: Keen eye for detail, able to spot potential loss or safety concerns quickly.
• Communication: Clear, concise, and respectful communication with customers, colleagues, and management.
• Problem Solving: Ability to assess situations rapidly and implement effective solutions.
• Team Collaboration: Works seamlessly with loss prevention, store management, and other departments.
• Adaptability: Thrives in a dynamic retail environment, adjusting to changing priorities and customer needs.
• Integrity & Ethics: Upholds brighthush’s values of honesty, respect, and accountability.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Specialist, you’ll gain exposure to multiple facets of store operations, including loss prevention, merchandising, and customer experience. Our structured career ladder offers clear pathways to roles such as:

• Loss Prevention Supervisor
• Store Manager
• Regional Operations Lead
• Retail Training Specialist

We provide ongoing training programs, mentorship, and access to industry conferences. Whether you’re looking to deepen your expertise in security or broaden your skill set across retail management, brighthush offers the resources and support to help you succeed.

Work Environment & Company Culture

brighthush is built on a foundation of diversity, inclusion, and collaboration. Our employees are encouraged to bring their authentic selves to work, fostering a culture where ideas flourish and innovation thrives. Key cultural highlights include:

• Open‑door leadership and transparent communication.
• Regular team‑building events and community outreach initiatives.
• Commitment to sustainability and responsible sourcing.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks, and Benefits

We offer a competitive hourly wage ranging from $13.30 to $18.60, with actual starting pay based on your skills, experience, and performance. In addition to a robust benefits package, you’ll enjoy:

• Employee discounts on merchandise.
• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Discounts on childcare, pet care, and legal services.
• Referral bonuses for bringing talented friends into the brighthush family.

How to Apply

Ready to join a forward‑thinking team that values your contributions and supports your growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply To This Job

Closing

At brighthush, we’re more than a retailer; we’re a community of innovators, problem‑solvers, and customer‑first thinkers. If you’re passionate about creating safe, welcoming shopping environments and eager to grow within a dynamic, inclusive organization, we want to hear from you. Join us and help shape the future of off‑price retail while building a rewarding career that aligns with your values and aspirations.