Dynamic Executive & Customer Experience Assistant – Remote, Philippines – Brighthush

About Brighthush

Brighthush is a trailblazing beauty and skincare brand that is redefining the way people protect and pamper their skin. Founded by industry veterans, we blend cutting‑edge science with luxurious ingredients to create sunscreens that feel more like a daily beauty ritual than a chore. Our products are engineered for high performance, infused with skin‑loving nutrients, and packaged in eco‑friendly, eye‑catching designs that resonate with modern consumers worldwide.

Since our launch in 2019, Brighthush has grown from a boutique Australian startup into a global brand with a loyal customer base across Australia, the United Kingdom, the United States, and beyond. We pride ourselves on relentless innovation, distinctive branding, and an unwavering commitment to delivering exceptional customer experiences. As we continue to expand, we are looking for a talented, proactive, and highly organized individual to join our remote team as a Team & Customer Experience Assistant.

Why Brighthush?

• Remote‑First Culture: Work from the comfort of your home in the Philippines while collaborating with a diverse, international team across multiple time zones.
• Impactful Role: Your work will directly influence executive efficiency, customer satisfaction, and brand perception.
• Growth Opportunities: As Brighthush scales, you’ll have the chance to move into senior support, operations, or even product development roles.
• Learning & Development: We invest in continuous learning—access to industry webinars, skill‑building courses, and mentorship from seasoned leaders.
• Competitive Compensation: Earn between $1,500 AUD and $2,000 AUD per month, with the flexibility of an independent contractor arrangement.

Role Overview

The Team & Customer Experience Assistant will serve as the backbone of Brighthush’s executive and customer service functions. You will provide high‑level support to our Co‑Founders and leadership team, manage calendars, coordinate travel, and oversee key events. Simultaneously, you will be the frontline of our customer experience, handling inquiries across email, chat, and social media, and driving community engagement initiatives.

We are looking for a self‑starter who thrives in a fast‑paced, dynamic environment, can juggle multiple priorities, and consistently delivers solutions with a strategic mindset.

Key Responsibilities

Executive Support

• Manage dual calendars for both Co‑Founders, ensuring all meetings are scheduled, briefed, and followed up.
• Coordinate international travel arrangements, itineraries, and logistics.
• Plan and execute high‑profile events such as annual Christmas parties, winter dinners, and product launches.
• Prepare presentation decks for board meetings and leadership sessions, and track action items post‑meeting.
• Handle personal administrative tasks for the founders, including expense reports and confidential correspondence.
• Proactively anticipate executive needs, streamline processes, and implement tools to increase effectiveness.
• Lead ad‑hoc projects as directed by the Co‑Founders, ensuring timely delivery and stakeholder alignment.
• Facilitate a robust Team Recognition program to celebrate achievements and boost morale.
• Assist in onboarding new hires, coordinating schedules, and ensuring a smooth integration into the team.
• Maintain KPI dashboards for all staff, schedule quarterly reviews, and ensure timely completion of performance metrics.
• Arrange board and leadership meetings across time zones, ensuring all participants are prepared and resources are available.

Customer Service & Community Management

• Operate the internal customer service system, managing email inboxes for Australia, the US, and the UK, as well as chatbot and social media channels.
• Deliver “above and beyond” support, creatively resolving customer issues and enhancing overall satisfaction.
• Become a subject‑matter expert on Brighthush products, ingredients, packaging, and brand ethos.
• Collaborate with the Quality & Regulatory team to ensure all communications comply with SPF regulations and industry standards.
• Serve as the first responder to Instagram and Facebook inquiries, providing timely and brand‑consistent responses.
• Partner with the social media team to execute community programs, including content creation, product development feedback loops, and influencer outreach.
• Analyze customer feedback trends, propose process improvements, and implement solutions to elevate the customer journey.

Essential Qualifications

• Minimum of 2 years experience as a Virtual Assistant or Customer Service Representative.
• Demonstrated ability to manage multiple projects simultaneously with strong prioritization skills.
• Exceptional organizational and follow‑up capabilities, with meticulous attention to detail.
• Strategic thinker who can conceptualize new ideas, initiate change, and adapt quickly in a fast‑paced environment.
• Excellent written communication skills and a professional tone that reflects Brighthush’s brand values.
• Basic proficiency in budgeting and number handling.
• Proficiency with productivity tools (Google Workspace, Microsoft Office, project management software).
• Experience with customer service platforms (e.g., Zendesk, Freshdesk) and social media management tools (e.g., Hootsuite, Sprout Social) is a plus.

Preferred Qualifications

• Experience in the beauty or skincare industry.
• Knowledge of regulatory requirements for SPF products.
• Previous exposure to remote executive support or high‑level administrative roles.
• Fluency in English (both written and spoken) with excellent interpersonal skills.
• Ability to work flexible hours, including occasional evenings or weekends to accommodate global team needs.

Skills & Competencies

• Strong time‑management and multitasking abilities.
• Proactive problem‑solving and decision‑making skills.
• High emotional intelligence and customer‑centric mindset.
• Adaptability to changing priorities and evolving business needs.
• Team player with a collaborative spirit.
• Tech‑savvy and quick to learn new tools and platforms.

Work Arrangement & Expectations

This is a fully remote role, structured as an independent contractor engagement. Successful candidates will:

• Disclose any existing ongoing roles or client work to maintain transparency.
• Be prepared to work outside standard Australian business hours occasionally, given our global team spans Canada, the UK, the USA, and Australia.
• Maintain a reliable internet connection and a quiet workspace conducive to focused work.
• Adhere to Brighthush’s communication protocols and maintain confidentiality of sensitive information.

Compensation & Benefits

As an independent contractor, you will receive a competitive monthly rate ranging from $1,500 AUD to $2,000 AUD, commensurate with experience and performance. While we do not offer traditional employee benefits, we provide:

• Flexible working hours and the freedom to manage your own schedule.
• Access to a supportive, international team and a culture that values work‑life balance.
• Opportunities for professional development and skill enhancement.
• Potential for future full‑time or higher‑level roles within Brighthush as the company grows.

How to Apply

If you are a proactive, detail‑oriented professional with a passion for customer experience and executive support, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for Brighthush.

Ready to join a brand that is changing the face of skincare? Click the link below to apply: