Dynamic Front‑End Customer Experience Coordinator – Retail Leadership & Loyalty Program Champion – Drive Exceptional Shopper Journeys at brighthush

About brighthush

brighthush is not just a retailer; it is a global movement that redefines the off‑price shopping experience. With a presence that spans North America, Europe, and Asia, brighthush delivers premium merchandise at prices that challenge conventional retail models. Our stores are more than brick‑and‑mortar locations—they are vibrant, inclusive communities where shoppers discover style, savings, and a service experience that feels personal and memorable.

At brighthush, every associate is a living brand ambassador. Our culture is built on diversity, collaboration, continuous learning, and a relentless drive to exceed customer expectations. We empower our people to grow, thrive, and leave a lasting impact—both within the store and in their personal careers.

Why Join brighthush?

• Dynamic Work Environment: Thrive in a fast‑paced, customer‑centric setting that rewards creativity, initiative, and a passion for service.
• Career Growth: Clear pathways from associate to leadership roles, supported by mentorship programs, internal mobility, and a structured leadership development curriculum.
• Competitive Compensation: Starting hourly rates range from $13.75 to $14.25, complemented by performance bonuses, incentive programs, and a comprehensive benefits package.
• Comprehensive Benefits: Health, dental, vision, 401(k) with company match, paid leave, employee discounts, wellness programs, and more.
• Inclusive Culture: A workplace that celebrates diversity, equity, and inclusion, with zero tolerance for discrimination.
• Community Impact: Opportunities to participate in charitable initiatives, sustainability projects, and local outreach.

Role Overview

As the Front‑End Customer Experience Coordinator at brighthush, you will be the heartbeat of our customer service philosophy. You will lead a team of associates to deliver prompt, courteous, and personalized service, ensuring every shopper departs with a memorable experience. Your leadership will set the tone for store operations—from opening to closing—and will directly influence sales, loyalty program enrollment, and overall store performance.

Key Responsibilities

• Team Leadership: Oversee a front‑end team of 8–12 associates, assigning registers, coordinating breaks, and ensuring adequate coverage during all shifts.
• Customer Service Excellence: Model and coach associates on delivering friendly, efficient, and solution‑oriented service. Handle escalated customer concerns with professionalism and empathy.
• Store Presentation: Maintain a clean, organized, and visually appealing front‑end area that reflects brighthush’s brand standards.
• Loyalty Program Promotion: Drive enrollment in brighthush’s loyalty program, educating customers on benefits and ensuring associates are equipped to promote it.
• Training & Development: Conduct onboarding and ongoing training sessions, focusing on merchandising techniques, POS proficiency, and customer interaction skills.
• Operational Oversight: Monitor cash handling, register reconciliation, and adherence to store policies. Ensure compliance with labor laws, safety regulations, and company procedures.
• Performance Management: Set clear performance expectations, provide constructive feedback, and recognize achievements. Conduct regular one‑on‑one meetings with associates.
• Collaboration with Management: Partner with store managers to align on staffing, inventory, and promotional initiatives. Provide insights on customer trends and associate performance.
• Loss Prevention & Safety: Support shrink reduction initiatives and maintain a safe environment for customers and staff.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and increase operational efficiency.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising principles and visual display standards.
• Proven ability to manage multiple tasks simultaneously in a fast‑paced environment.
• Excellent verbal and written communication skills, with a keen eye for detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, capable of collaborating with peers and supervisors.
• Proficiency with POS systems and basic cash handling procedures.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of loss prevention strategies and safety protocols.
• Leadership training or certification in retail operations.
• Fluency in multiple languages to serve a diverse customer base.
• Demonstrated success in coaching associates to achieve performance targets.

Skills & Competencies

• Customer‑First Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a team.
• Analytical Thinking: Use data and feedback to drive improvements.
• Problem‑Solving: Quickly resolve customer issues and operational challenges.
• Time Management: Prioritize tasks and manage shift schedules efficiently.
• Adaptability: Thrive in a dynamic retail environment with changing demands.
• Communication: Clear, concise, and persuasive communication with customers and staff.
• Integrity: Uphold ethical standards and confidentiality.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust development framework:

• Leadership Development Program: Structured training modules covering retail operations, people management, and strategic thinking.
• Mentorship: Pairing with senior leaders to gain insights and guidance.
• Cross‑Functional Exposure: Opportunities to work with merchandising, marketing, and supply chain teams.
• Internal Mobility: Clear pathways to roles such as Store Manager, District Manager, or corporate positions.
• Continuous Learning: Access to e‑learning platforms, workshops, and industry conferences.

Work Environment & Culture

brighthush fosters a culture of collaboration, transparency, and innovation. Our stores are designed to be inclusive spaces where every associate feels valued and empowered to contribute. We celebrate successes through recognition programs, team celebrations, and community outreach. Our commitment to sustainability is reflected in eco‑friendly store practices and responsible sourcing.

Compensation & Benefits

While the starting hourly rate ranges from $13.75 to $14.25, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance (with coverage options for dependents).
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount program across all brighthush brands.
• Wellness initiatives such as Employee Assistance Program (EAP) and smoking cessation support.
• Life and disability insurance options.
• Auto and home insurance discounts through partnered providers.
• Scholarship and adoption assistance programs.
• Flexible scheduling with opportunities for night and weekend shifts.

How to Apply

If you are ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Join a team that values your growth, rewards your dedication, and celebrates your successes.

Apply to this position now

brighthush Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Location

brighthush Store 0357 – Midwest City, OK (Address: 7351 S.E. 29th Street)

Contact

For more information about this role or to discuss your fit with brighthush, please reach out to our recruitment team via the application link above.