Dynamic Junior Customer Service Representative – Bilingual Polish & English – Launch Your Career in Global Financial Services at brighthush

About brighthush

brighthush is a leading global financial technology partner that empowers businesses and consumers to make smarter, faster, and more secure payment decisions. With a presence in over 50 countries and a portfolio that spans card processing, merchant services, and innovative digital payment solutions, brighthush is at the forefront of the industry’s transformation. Our mission is simple yet powerful: to create a world where every transaction is seamless, transparent, and secure.

We believe that the strength of our organization lies in the diversity of our people. Every team member brings a unique perspective, and together we build solutions that drive growth for our clients and communities alike. Whether you’re just starting your career or looking to take the next step, brighthush offers a culture of inclusion, continuous learning, and career mobility that nurtures talent from day one.

Role Overview

As a Junior Customer Service Representative at brighthush, you will be the first line of communication for our global customer base. You’ll provide high‑quality support in both Polish and English, handling inquiries across phone, chat, and email. This role is an ideal launchpad for anyone looking to build a career in international finance, customer experience, or payment technology.

In this position, you’ll:

• Serve as the primary point of contact for customers seeking assistance with account, card, and payment issues.
• Resolve inquiries efficiently, aiming to close the ticket on the first interaction whenever possible.
• Escalate complex cases to specialized teams while maintaining a professional and empathetic tone.
• Document all interactions accurately in our internal CRM and knowledge‑base systems.
• Collaborate with cross‑functional teams to improve processes and enhance the customer journey.

Key Responsibilities

• Customer Support Excellence: Deliver timely, accurate, and courteous assistance to customers via phone, chat, and email.
• Multilingual Communication: Respond to inquiries in Polish and English, ensuring clarity and cultural sensitivity.
• Issue Resolution: Identify root causes, provide solutions, and follow up to confirm satisfaction.
• Documentation & Reporting: Log all interactions, update case status, and contribute to knowledge‑base articles.
• Process Adherence: Follow established procedures, compliance guidelines, and quality standards.
• Team Collaboration: Work closely with product, technical, and compliance teams to resolve escalated issues.
• Continuous Improvement: Provide feedback on recurring problems and suggest process enhancements.

Essential Qualifications

• Fluency in Polish (C1) and English (B2) – both written and spoken.
• High school diploma or equivalent; university students and recent graduates are encouraged to apply.
• Strong customer‑oriented mindset with a genuine desire to help others.
• Excellent verbal and written communication skills.
• Basic computer literacy – comfortable using MS Office, web browsers, and CRM systems.
• Ability to follow procedures, meet deadlines, and manage multiple tasks simultaneously.

Preferred Qualifications

• Prior experience in a call center, customer service, or banking environment.
• Interest in financial products, payment technology, or fintech innovation.
• Experience with ticketing or CRM platforms such as Zendesk, Salesforce, or similar.
• Knowledge of payment processing or merchant services is a plus.

Skills & Competencies

• Problem‑Solving: Quickly diagnose issues and propose effective solutions.
• Empathy & Patience: Maintain composure and understanding when dealing with frustrated customers.
• Attention to Detail: Ensure accuracy in documentation and data entry.
• Adaptability: Thrive in a fast‑moving, technology‑driven environment.
• Team Player: Collaborate effectively with colleagues across departments.
• Time Management: Prioritize tasks and meet SLA targets consistently.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Junior Customer Service Representative, you’ll have access to:

• Structured onboarding and paid training programs that cover product knowledge, compliance, and customer experience best practices.
• Mentorship from senior team members and leaders who share their expertise and career insights.
• Internal mobility pathways that allow you to transition into roles such as Product Support Specialist, Operations Analyst, or Customer Success Manager.
• Continuous learning through e‑learning modules, workshops, and certifications in fintech, data analytics, or project management.
• Regular performance reviews that provide constructive feedback and identify growth opportunities.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and cross‑functional syncs.
• Digital collaboration tools such as Slack, Microsoft Teams, and Asana.
• Annual virtual town‑hall meetings where leadership shares company vision and updates.
• Community engagement initiatives that support local charities and sustainability projects.

We celebrate diversity, encourage open dialogue, and reward innovation. Whether you’re a seasoned professional or just starting out, you’ll find a supportive environment that values your contributions and helps you grow.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive package that includes:

• Base salary aligned with industry benchmarks.
• Performance‑based incentives that reward individual and team achievements.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and personal days.
• Flexible work schedule and fully remote work setup.
• Employee wellness programs, including mental health resources and fitness stipends.
• Professional development budget for courses, conferences, and certifications.
• Employee recognition programs that celebrate milestones and outstanding performance.

Remote Work Details

This role is designated as a home‑based remote position. You will need a reliable internet connection, a quiet workspace, and a dedicated phone line or VoIP system to handle customer interactions. We provide the necessary hardware and software, and our IT team offers 24/7 support to ensure you stay connected.

Accessibility & Inclusion

brighthush is committed to creating an inclusive recruitment experience. If you require accommodations at any stage of the application or hiring process, please contact our recruitment team. We will work with you to provide the necessary support and ensure a fair, transparent experience.

Total Rewards Philosophy

Our total rewards strategy is built on fairness, equity, and transparency. We regularly benchmark our compensation against market standards and adjust our benefits to meet the evolving needs of our employees. Our goal is to attract, retain, and develop top talent while fostering a culture of recognition and growth.

How to Apply

Ready to start your journey with brighthush? Click the button below to submit your application. We encourage early applications, as we may close the posting sooner if we receive a high volume of qualified candidates.

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Closing Date

We will review applications on a rolling basis and aim to provide timely updates throughout the hiring process. If you have any questions, feel free to reach out to our recruitment team.

Join brighthush Today

At brighthush, you’ll be part of a dynamic team that is shaping the future of payments. Your voice will matter, your growth will be supported, and your contributions will help millions of customers around the world enjoy smoother, safer transactions. If you’re passionate about customer experience, eager to learn, and ready to thrive in a global environment, we want to hear from you.

Take the first step toward an exciting career in fintech – apply now and become a key player in the brighthush story.