Dynamic Junior Customer Service Representative – Polish & English Fluency, Remote, Full‑Time – Join brighthush’s Global Customer Experience Team
About brighthush
brighthush is a trailblazing financial technology company that empowers millions of customers worldwide with innovative banking, payments, and digital‑wallet solutions. With a mission to make financial services accessible, secure, and user‑friendly, brighthush has rapidly grown into a global leader in the fintech industry. Our culture is built on curiosity, collaboration, and a relentless focus on customer delight. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your ideas can shape the future of finance.
Why This Role Is a Game‑Changer
As a Junior Customer Service Representative at brighthush, you’ll be the first point of contact for our Polish‑speaking customers. You’ll help them navigate our products, resolve issues, and ensure a seamless experience that reflects brighthush’s commitment to excellence. This role is perfect for recent graduates or individuals looking to launch a career in customer service, offering hands‑on experience, mentorship, and a clear path to advancement.
Key Responsibilities
- Respond promptly to customer inquiries via phone, chat, and email, ensuring a high level of satisfaction.
- Diagnose and resolve customer issues, escalating complex cases to the appropriate specialist teams.
- Document all interactions accurately in our CRM system, maintaining up‑to‑date records for future reference.
- Adhere to established procedures, quality standards, and service‑level agreements (SLAs).
- Collaborate with cross‑functional teams (Product, Technical Support, Compliance) to improve customer experience.
- Participate in continuous training sessions to stay current on product updates, policies, and industry best practices.
- Contribute to process improvement initiatives by providing feedback on workflow efficiencies and customer pain points.
Essential Qualifications
- High school diploma or equivalent.
- Fluency in Polish (C1 level) and functional proficiency in English (B2 level).
- Strong customer‑oriented mindset with a genuine desire to help others.
- Basic computer literacy, including proficiency with Microsoft Office (Word, Excel, Outlook).
- Ability to follow procedures, meet deadlines, and maintain high accuracy under pressure.
- Excellent verbal and written communication skills in both Polish and English.
Preferred (But Not Required) Qualifications
- Prior experience in a customer service or call‑center environment.
- Experience with CRM platforms (e.g., Salesforce, Zendesk) or ticketing systems.
- Knowledge of financial products, banking terminology, or fintech solutions.
- Additional language skills (German, Russian, French, etc.) would be a plus.
- Self‑motivated, proactive attitude with a willingness to learn and grow.
Core Skills & Competencies
- Communication: Clear, concise, and empathetic communication in both Polish and English.
- Problem‑Solving: Analytical thinking to diagnose issues and propose effective solutions.
- Time Management: Ability to juggle multiple tasks while meeting SLA targets.
- Adaptability: Comfortable working in a fast‑moving, remote environment with evolving processes.
- Team Collaboration: Willingness to work closely with colleagues across departments.
- Attention to Detail: Accurate data entry and meticulous documentation.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Junior Customer Service Representative, you’ll receive:
- Structured onboarding program with mentorship from senior team members.
- Regular skill‑building workshops covering product knowledge, customer psychology, and advanced communication techniques.
- Clear career ladder: from Junior Representative to Senior Representative, Team Lead, and beyond into Product Management, Operations, or Technical Support.
- Access to an internal learning portal featuring courses on fintech trends, data analytics, and leadership.
- Opportunities to participate in cross‑functional projects that influence product development and customer experience strategy.
Work Environment & Culture at brighthush
brighthush champions a culture of inclusion, innovation, and work‑life balance. Our remote‑first approach means you can work from anywhere in Poland while staying connected through:
- Daily stand‑ups and weekly team huddles via video conferencing.
- Collaborative tools such as Slack, Microsoft Teams, and Asana.
- Regular virtual coffee breaks and team‑building activities.
- Flexible working hours that accommodate personal commitments.
- Transparent communication from leadership, ensuring you’re always in the loop.
Compensation, Perks, and Benefits
While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:
- Base salary commensurate with industry standards for entry‑level customer service roles.
- Performance‑based bonuses tied to customer satisfaction metrics and team goals.
- Comprehensive health insurance covering medical, dental, and vision.
- Company‑sponsored pension plan with matching contributions.
- Generous paid time off (PTO) and public holidays.
- Tuition reimbursement program to support further education and professional certifications.
- Employee referral bonuses and wellness initiatives (e.g., virtual fitness classes, mental health resources).
- Access to a digital library of industry publications and learning resources.
What Makes brighthush Stand Out
Innovation at Scale: We’re constantly iterating on our products to meet evolving customer needs, giving you the chance to see the direct impact of your work.
Global Reach, Local Impact: While we serve customers worldwide, our teams are distributed across regions, fostering a truly multicultural environment.
Commitment to Sustainability: brighthush is actively reducing its carbon footprint and supporting community initiatives, aligning with the values of socially conscious employees.
Employee Empowerment: We encourage autonomy, reward initiative, and celebrate successes—both big and small.
Ready to Join the brighthush Family?
If you’re passionate about delivering exceptional customer experiences, thrive in a fast‑paced remote setting, and want to grow your career in the fintech sector, we want to hear from you. Bring your enthusiasm, your language skills, and your drive to help customers succeed, and you’ll find a supportive, forward‑thinking team ready to welcome you.