Dynamic LATAM Sales Development Representative – Customer Success & Lead Qualification at brighthush

About brighthush and the Opportunity

brighthush is a trailblazing technology company that is redefining how businesses manage their IT operations. With a unified platform that delivers endpoint management, autonomous patching, backup, and remote access—all from a single console—brighthush empowers organizations to streamline processes, enhance security, and reduce operational spend. Our mission is simple: unify IT to simplify work for nearly 40,000 customers across 140+ countries. We pride ourselves on a 98% customer satisfaction score that has been maintained for over five years, a testament to our relentless focus on customer success.

We are expanding our Sales team in the LATAM region and are looking for a vibrant, self‑motivated Sales Development Representative (SDR) to join our Customer Base Success squad. This role is a gateway to a career in high‑growth technology sales, offering the chance to work with a diverse portfolio of clients, build lasting relationships, and directly influence the growth trajectory of brighthush.

Key Responsibilities

As a LATAM Sales Development Representative, you will be the first point of contact for our valued customers in the LATAM region. Your day‑to‑day activities will include:

• Customer Engagement: Initiate and nurture conversations with existing customers, ranging from support agents to CISOs, to understand their evolving needs and identify upsell opportunities.
• Consultative Selling: Leverage your exceptional phone etiquette to articulate the value of brighthush’s solutions, actively listen to client concerns, inspire confidence, and skillfully overcome objections.
• Lead Qualification & Pipeline Management: Use Salesforce to meticulously document interactions, accurately forecast opportunities, and ensure all data is up‑to‑date and actionable for the broader sales team.
• Collaboration with Success Team: Work closely with Customer Success Managers to align on customer goals, share insights, and ensure a seamless handoff of qualified leads.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to the evolution of our sales playbooks and outreach strategies.
• Additional Duties: As the business grows, you may be asked to support new initiatives such as market research, event coordination, or product feedback loops.

Essential Qualifications

We’re looking for a candidate who brings the following:

• Fluency in English, Spanish, and Portuguese—both written and spoken.
• Proven track record of meeting or exceeding outbound call targets and call‑time goals in a high‑volume sales environment.
• Strong organizational skills with meticulous attention to detail and a disciplined follow‑up routine.
• Proficiency with CRM tools—especially Salesforce—and the ability to maintain clean, accurate records.
• Self‑starter attitude, thriving in an international, fast‑paced setting.
• Excellent written and verbal communication skills across all three languages.
• Comfortable multitasking across multiple tools and platforms while prioritizing tasks effectively.

Preferred Qualifications

While not mandatory, the following will give you an edge:

• Previous experience in a B2B SaaS sales role, particularly within the IT or cybersecurity domain.
• Knowledge of IT operations, endpoint management, or cloud services.
• Experience working in a hybrid or remote environment with a strong sense of self‑discipline.
• Background in customer success or account management.

Skills & Competencies for Success

• Communication Mastery: Ability to articulate complex technical concepts in simple, relatable terms.
• Relationship Building: Natural talent for establishing trust and rapport with stakeholders at all levels.
• Resilience & Adaptability: Comfortable handling rejection, learning from feedback, and pivoting strategies quickly.
• Analytical Thinking: Comfortable interpreting data, spotting trends, and making data‑driven decisions.
• Team Player: Collaborative mindset, eager to share insights and support colleagues.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As an SDR, you will:

• Progress to Account Executive, Customer Success Manager, or Sales Manager roles within the LATAM region.
• Participate in a structured mentorship program pairing you with senior sales leaders.
• Access continuous learning resources—online courses, industry certifications, and internal workshops—to sharpen your sales and technical acumen.
• Attend global conferences and events to network with industry peers and stay ahead of market trends.
• Benefit from a clear performance‑based promotion path, ensuring your hard work translates into tangible career advancement.

Work Environment & Company Culture

brighthush is built on a foundation of collaboration, kindness, and curiosity. Our culture is defined by:

• Hybrid Flexibility: Full‑time work that blends in‑office days (Monday, Tuesday, Thursday, Friday) with remote flexibility to support work‑life balance.
• Inclusive Community: A diverse workforce that values every voice, fostering an environment where ideas flourish.
• Transparent Leadership: Open communication channels, regular town halls, and a commitment to employee feedback.
• Innovation‑Driven: Encouragement to experiment, iterate, and bring fresh ideas to the table.
• Recognition & Rewards: Regular acknowledgment of achievements through spot awards, peer recognition programs, and performance bonuses.

Compensation, Perks & Benefits

While specific figures may vary, brighthush offers a competitive package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based commission structure that rewards your success.
• Comprehensive medical, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match to help secure your financial future.
• Unlimited paid time off (PTO) to support rest, travel, and personal commitments.
• Generous parental leave policy for new parents.
• Employee wellness programs, including gym memberships and mental health resources.
• Regular team‑building events, both virtual and in‑person, to strengthen camaraderie.

How to Apply

If you are passionate about technology, customer success, and thrive in a dynamic, international environment, we want to hear from you. Join brighthush and help shape the future of IT operations for a global clientele.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.

Apply to brighthush Today

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law.

Visa Sponsorship

This position is not eligible for visa sponsorship.