Dynamic Loss Prevention & Customer Service Associate II – Frontline Security & Retail Experience Specialist at brighthush

Introduction

Welcome to brighthush, a global leader in the off‑price retail sector that blends style, affordability, and an exceptional customer experience. With a presence in over 2,000 stores worldwide, brighthush is committed to redefining the way people shop by offering high‑quality merchandise at unbeatable prices. Our success is built on a culture of innovation, inclusivity, and relentless pursuit of excellence. As a member of the brighthush family, you’ll join a vibrant team that values diversity, encourages collaboration, and prioritizes personal and professional growth.

We’re currently seeking a dedicated Loss Prevention Customer Service Associate II to strengthen our frontline security team. In this role, you’ll act as the first line of defense against theft and loss while ensuring a welcoming, safe, and memorable shopping environment for every customer. If you thrive in a fast‑paced retail setting, possess a keen eye for detail, and are passionate about safeguarding both people and brand integrity, we want to hear from you.

Key Responsibilities

• Visual Deterrence & Surveillance: Maintain a visible, approachable presence at the front of the store or within key departments, using body‑worn cameras to monitor activity and deter potential loss or dishonesty.
• Customer Engagement: Greet shoppers with courtesy and respect, offering assistance or directing them to store management or customer service as needed.
• Incident Management: Observe, document, and report suspicious behavior or critical incidents to Loss Prevention (LP) or store management, ensuring swift resolution and compliance with company protocols.
• Safety & Emergency Response: Review and understand the Store Emergency Response Guide, participate in safety sweeps, and respond appropriately to emergencies or critical incidents.
• Collaboration with Store Teams: Build strong partnerships with sales associates, managers, and other LP personnel to foster a cohesive, secure, and customer‑centric environment.
• Documentation & Reporting: Accurately record incidents in the AIIM Case Management system, ensuring all details are captured for analysis and future prevention strategies.
• Uniform & Equipment Compliance: Wear the approved uniform, including the body‑worn camera, and maintain equipment in good working order.
• Continuous Improvement: Participate in training sessions, share insights, and contribute to the development of best practices for loss prevention and customer service.
• Additional Duties: Perform other tasks as assigned by management to support store operations and security objectives.

Essential Qualifications

• 0–2 years of retail or security experience, with a strong understanding of loss prevention fundamentals.
• Excellent verbal and written communication skills, capable of engaging customers and collaborating with team members.
• Sound decision‑making ability, able to assess situations quickly and act in the best interest of safety and brand integrity.
• Self‑motivated and capable of working independently while maintaining a high level of professionalism.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively in a dynamic environment.
• Physical stamina to stand for extended periods and perform routine safety checks.
• Proficiency in using body‑worn cameras and basic computer systems for incident reporting.
• Commitment to upholding brighthush’s values, policies, and culture.

Preferred Qualifications

• Prior experience in a loss prevention or security role within a large retail environment.
• Knowledge of retail loss prevention technologies, such as electronic article surveillance (EAS) and CCTV monitoring.
• Experience with incident reporting software and data analysis to identify trends.
• Background in customer service or sales, demonstrating a customer‑first mindset.
• Certification in retail security or loss prevention (e.g., Certified Retail Security Professional).
• Fluency in multiple languages to better serve a diverse customer base.

Skills & Competencies

• Situational Awareness: Ability to detect potential threats or suspicious behavior quickly and accurately.
• Conflict Resolution: Skilled at de‑escalating tense situations while maintaining a calm, professional demeanor.
• Team Collaboration: Works seamlessly with sales associates, managers, and LP colleagues to achieve shared goals.
• Adaptability: Thrives in a fast‑paced retail environment, adjusting to changing priorities and unexpected challenges.
• Integrity & Ethics: Demonstrates honesty, transparency, and a strong sense of responsibility in all interactions.
• Technology Proficiency: Comfortable using body‑worn cameras, radio communication, and incident reporting systems.
• Customer‑Centric Mindset: Balances security responsibilities with a commitment to delivering outstanding customer service.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Loss Prevention Customer Service Associate II, you’ll have the opportunity to:

• Progress to senior LP roles, such as Loss Prevention Supervisor or Manager, overseeing larger teams and more complex security operations.
• Transition into broader retail management positions, leveraging your frontline experience to lead store operations, merchandising, or customer experience initiatives.
• Participate in specialized training programs, including advanced security tactics, leadership development, and cross‑functional projects.
• Earn certifications and credentials that enhance your professional profile and marketability.
• Benefit from mentorship programs that connect you with seasoned leaders across the organization.

Work Environment & Company Culture

brighthush fosters a culture that celebrates individuality, encourages innovation, and rewards teamwork. You’ll find:

• A supportive, inclusive workplace where every voice is heard and valued.
• Opportunities to collaborate across departments, gaining exposure to merchandising, marketing, and operations.
• A commitment to continuous improvement, with regular feedback loops and open communication channels.
• Events and initiatives that promote employee well‑being, community engagement, and professional development.
• A flexible approach to work schedules, ensuring a healthy work‑life balance.

Compensation & Benefits

While the starting hourly rate for this position ranges from $15.00 to $18.60, the full compensation package at brighthush goes beyond base pay. You can expect:

• Competitive salary that reflects your skills, experience, and contributions.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise, travel, and partner services.
• Professional development programs, tuition assistance, and certification reimbursement.
• Employee assistance programs (EAP) for mental health and well‑being support.
• Access to wellness initiatives, such as on‑site fitness classes or gym memberships.
• Additional perks such as childcare support, pet insurance, and legal assistance.

How to Apply

Ready to take the next step in your career and join a dynamic, forward‑thinking team? Submit your application through our online portal or click the link below to start the process. We’re excited to learn how your skills and passion align with brighthush’s mission to deliver exceptional value and experiences to our customers.

Apply to this position now

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.