Experienced Bilingual Spanish/French Customer Service Representative – Remote Inbound Billing & Technical Support – Work From Home Opportunity at brighthush

About brighthush and the Future‑Ready Customer Experience Landscape

brighthush is a trailblazer in the global customer service arena, connecting top-tier Fortune 500 brands with highly skilled, remote agents who deliver world‑class support in multiple languages. Our mission is simple: empower individuals to build their own flexible careers while providing clients with seamless, personalized service that drives loyalty and revenue. By leveraging cutting‑edge technology and a culture of continuous learning, brighthush has become the go‑to partner for companies that demand excellence in Spanish and French customer interactions.

Why This Role Is a Game‑Changer for Your Career

As a Bilingual Customer Service Representative, you will be the frontline voice for our Spanish‑ and French‑speaking customers. You’ll handle inbound billing inquiries, troubleshoot technical issues, and identify upsell opportunities—all from the comfort of your own home. This position offers:

• Full autonomy over your schedule—choose the hours that fit your lifestyle.
• Scalable income potential—earn more as you master the art of first‑call resolution and upselling.
• Professional growth—access to ongoing training, certifications, and leadership pathways.
• Supportive community—join a network of remote agents who share best practices and celebrate successes.

Key Responsibilities

In this role, you will:

• Handle inbound calls from Spanish and French speaking customers, providing courteous, accurate, and timely assistance.
• Resolve billing inquiries by reviewing account details, applying credits, and ensuring accurate coding of transactions.
• Offer technical support for product usage, troubleshooting connectivity, and guiding users through self‑service resources.
• Identify service gaps and recommend upgrades or add‑on products that align with customer needs.
• Achieve First Call Resolution (FCR) targets, reducing repeat contacts and enhancing customer satisfaction.
• Maintain Customer Voice (VOC) metrics by collecting feedback and ensuring a positive experience.
• Accurately code sales and service interactions in our CRM, ensuring data integrity for reporting and analytics.
• Adhere to company policies and compliance standards, including data privacy and security protocols.
• Participate in continuous improvement initiatives, sharing insights that help refine processes and tools.

Essential Qualifications

• Fluency in Spanish and French (written and spoken) with a strong command of regional dialects.
• Prior experience in a call center or customer support environment, preferably handling billing or technical issues.
• Excellent communication skills—clear, confident, and professional, with the ability to build trust quickly.
• Strong problem‑solving aptitude and the ability to think on your feet while managing multiple priorities.
• Empathy and a genuine desire to help customers, coupled with a proactive attitude toward upselling.
• Technical proficiency with Windows operating systems, web browsers, and standard office software.
• Reliable high‑speed wired internet connection (minimum 10 Mbps download, 3 Mbps upload) and a dedicated phone line.
• Access to a desktop or tower computer with a separate monitor, 4 GB RAM, and 20 GB available storage.
• Background screening clearance and a clean record.

Preferred Qualifications

• Experience with billing software or CRM platforms (e.g., Salesforce, Zendesk).
• Knowledge of VoIP systems and call routing protocols.
• Previous exposure to the telecommunications or technology sectors.
• Certification in customer service excellence or related fields.

Skills & Competencies for Success

• Multilingual Communication – Ability to switch seamlessly between Spanish, French, and English.
• Customer‑Centric Mindset – Prioritizing the customer’s needs above all else.
• Analytical Thinking – Interpreting data to identify trends and opportunities.
• Adaptability – Thriving in a fast‑changing remote environment.
• Time Management – Balancing multiple calls and tasks while meeting performance metrics.
• Team Collaboration – Engaging with peers and managers through virtual channels.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you demonstrate excellence in customer service, you’ll unlock:

• Advanced training modules on product knowledge, sales techniques, and leadership skills.
• Mentorship programs pairing you with senior agents and managers.
• Opportunities to transition into specialized roles such as Technical Support Specialist, Account Manager, or Team Lead.
• Access to industry conferences, webinars, and certifications at no cost.
• A clear career ladder that rewards performance, initiative, and continuous learning.

Work Environment & Company Culture

brighthush champions a culture of flexibility, respect, and innovation. Our remote agents enjoy:

• Fully equipped home office support—equipment stipends and technical assistance.
• Regular virtual team gatherings, hackathons, and recognition events.
• A transparent performance review process that focuses on growth rather than punitive metrics.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Access to wellness resources, including mental health support and fitness programs.

Compensation, Perks, and Benefits

While specific pay rates vary by region and experience, brighthush offers a competitive base salary plus performance‑based incentives. Additional benefits include:

• Health, dental, and vision insurance options for eligible agents.
• Flexible paid time off and holiday scheduling.
• Retirement savings plan with company match (for full‑time agents).
• Employee referral bonuses and recognition awards.
• Annual performance bonuses tied to customer satisfaction and revenue targets.

How to Apply – Join the brighthush Family

If you’re ready to take control of your career, deliver exceptional service to Spanish and French speaking customers, and grow with a forward‑thinking organization, we want to hear from you. Submit your application through our secure portal and take the first step toward a rewarding remote career at brighthush.