Dynamic Loss Prevention & Customer Service Associate II – Retail Security & Guest Experience Specialist – Elevate Safety & Customer Delight at brighthush

About brighthush

brighthush is a global powerhouse in the off‑price retail arena, renowned for delivering premium merchandise at prices that delight shoppers worldwide. With a footprint that spans more than 1,200 stores across North America, brighthush has carved out a reputation for relentless innovation, customer obsession, and a culture that prizes diversity, collaboration, and continuous learning. As a Fortune 100 organization, brighthush is committed to creating a safe, inclusive, and rewarding environment for every team member, ensuring that each person feels empowered to thrive both personally and professionally.

Why Join brighthush?

When you step into a brighthush store, you’re stepping into a vibrant, fast‑paced ecosystem that thrives on creativity, teamwork, and a shared passion for delivering exceptional customer experiences. Whether you’re stationed in one of our bustling retail locations, a state‑of‑the‑art distribution center, or a dynamic home office, you’ll find abundant opportunities to grow, learn, and make a real impact. Our culture is built on mutual respect, open communication, and a relentless drive to exceed expectations—both for our customers and for each other.

Position Overview

As a Loss Prevention & Customer Service Associate II, you will be the frontline guardian of brighthush’s assets and the first point of contact for our guests. Your role blends proactive security measures with warm, attentive customer service, ensuring that every shopper feels safe, welcomed, and valued. You will support the District Loss Prevention Manager and store leadership by acting as a visible deterrent to prevent theft and dishonesty, while also providing courteous, proactive assistance to shoppers. Your responsibilities will include monitoring store activity, responding to incidents, and collaborating closely with store teams to maintain a safe, welcoming atmosphere.

Key Responsibilities

• Visual Deterrence & Surveillance: Maintain a prominent presence at the front of the store or in key departments, using body‑worn cameras and other monitoring tools to deter potential loss.
• Customer Engagement: Greet shoppers with a friendly, professional demeanor; offer assistance and direct customers to store management or customer service when needed.
• Incident Response: Observe and report suspicious behavior or critical incidents to Loss Prevention (LP) or store management promptly and accurately.
• Safety & Compliance: Review and understand the Store Emergency Response Guide; perform safety sweeps at closing in partnership with management; adhere to all brighthush policies and procedures.
• Documentation & Reporting: Record incidents in the AIIM Case Management system; prepare detailed reports for management review.
• Collaboration: Work closely with store teams, security personnel, and management to develop and implement loss prevention strategies.
• Continuous Improvement: Participate in training sessions, share insights, and contribute to the evolution of loss prevention best practices.

Essential Qualifications

• High school diploma or equivalent.
• 0–2 years of retail or security experience; experience in a fast‑paced retail environment is highly desirable.
• Strong verbal and written communication skills.
• Sound judgment and decision‑making abilities.
• Self‑motivated with the ability to work independently and as part of a team.
• Excellent time‑management skills; able to prioritize and organize workload effectively.
• Physical stamina to stand for extended periods and perform routine store tasks.
• Proficiency with body‑worn camera technology and basic computer skills.

Preferred Qualifications

• Prior experience in loss prevention or retail security.
• Knowledge of retail loss prevention tools and techniques.
• Experience with case management software or incident reporting systems.
• Demonstrated ability to handle high‑pressure situations calmly and professionally.
• Commitment to continuous learning and professional development.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating positive shopping experiences.
• Situational Awareness: Keen eye for detail and ability to spot potential risks.
• Conflict Resolution: Skilled at de‑escalating tense situations and maintaining composure.
• Team Collaboration: Ability to work effectively with diverse teams across multiple departments.
• Adaptability: Comfortable navigating changing priorities and fast‑moving environments.
• Integrity & Ethics: Commitment to upholding brighthush’s values and maintaining confidentiality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Loss Prevention & Customer Service Associate II, you will have the opportunity to:

• Progress to senior loss prevention roles, such as Loss Prevention Supervisor or Manager.
• Transition into broader retail operations, merchandising, or supply chain positions.
• Participate in leadership development programs and cross‑functional training.
• Earn certifications in retail security, customer service excellence, or related fields.
• Benefit from mentorship programs that connect you with experienced leaders across the organization.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and empowerment. Our teams are encouraged to bring fresh ideas, collaborate across departments, and celebrate successes together. You’ll find:

• Open‑door communication with leadership.
• Regular team‑building events and community outreach initiatives.
• Flexible scheduling options to support work‑life balance.
• A commitment to employee well‑being, including mental health resources and wellness programs.
• Recognition programs that reward outstanding performance and innovation.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.50 to $18.60, actual pay is determined by your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Employee assistance programs (EAP) and wellness resources.
• Discounts on brighthush merchandise, childcare, and cell phone plans.
• Pet insurance, legal assistance, and credit union membership.
• Short‑ and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Scholarship and tuition reimbursement programs.
• Auto and home insurance discounts.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

If you’re ready to join a dynamic team that values safety, customer service, and professional growth, we encourage you to apply today. Bring your passion for creating secure, welcoming retail environments and your dedication to delivering outstanding customer experiences.