Seasoned Associate Customer Service Representative – Elevate Retail Experience, Drive Store Success, and Grow Your Career at brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail sector, redefining how consumers discover and enjoy high‑quality fashion, home décor, and lifestyle products at unbeatable prices. With a presence in more than 1,200 stores across the United States and a growing e‑commerce footprint, we bring a curated selection of designer and brand‑name merchandise to millions of shoppers every year. Our mission is simple yet powerful: deliver exceptional value while creating memorable, customer‑centric experiences that inspire loyalty and repeat visits.

At brighthush, we believe that retail is more than transactions—it’s about building relationships, fostering community, and empowering people to express their unique style. Our culture is built on four pillars: innovation, integrity, collaboration, and growth. Whether you’re greeting a customer at the front desk, managing inventory in a distribution center, or strategizing store layouts in a corporate office, you’ll find a workplace that celebrates diversity, encourages creativity, and rewards hard work.

Why Join brighthush?

As an Associate Customer Service Representative, you’ll be the heartbeat of every store, shaping the first impression that customers have of brighthush. In return for your dedication, we offer a comprehensive package that supports your professional and personal well‑being:

• Competitive hourly pay ranging from $13.25 to $17.10, with opportunities for overtime, performance bonuses, and seasonal incentives.
• Full‑time benefits that include medical, dental, and vision coverage, a 401(k) plan with company match, paid parental leave, and paid holidays.
• Employee discounts on brighthush merchandise and partner services such as childcare, cell phones, pet care, and legal assistance.
• Professional development through structured training, mentorship programs, and clear career pathways from associate to management.
• Work‑life balance with flexible scheduling, remote learning options, and a supportive, inclusive environment that values your time outside of work.

Key Responsibilities

In this role, you will be the frontline ambassador of brighthush, ensuring every customer leaves with a smile and a sense of value. Your day‑to‑day duties will include:

• Delivering timely, courteous, and knowledgeable service to all customers, ensuring a seamless shopping experience from greeting to checkout.
• Engaging shoppers with friendly greetings, product knowledge, and proactive assistance to help them find the perfect items.
• Maintaining a visible, professional presence that deters theft and promotes a safe, welcoming environment.
• Observing and reporting shrink‑related concerns promptly to Store Management and Loss Prevention teams.
• Collaborating closely with Store Management, Loss Prevention, and merchandising teams to complete shrink‑reduction activities and meet store performance goals.
• Promoting a culture of honesty and integrity by encouraging associates to use shrink‑reduction resources and adhere to store policies.
• Supporting safety initiatives by maintaining a hazard‑free environment and reporting potential risks.
• Following through on commitments, achieving goals with minimal supervision, and demonstrating a strong work ethic.
• Adhering to all labor laws, company policies, and procedures to ensure compliance and operational excellence.
• Performing additional duties as assigned to support overall store operations and customer satisfaction.

Essential Qualifications

• High school diploma or equivalent; college coursework is a plus.
• 0–2 years of retail or customer service experience, with a strong focus on customer interaction.
• Excellent verbal and written communication skills, capable of conveying information clearly and professionally.
• Strong judgment and the ability to respond calmly to changing situations, including handling difficult customers or unexpected store events.
• Team‑player mindset with the ability to collaborate effectively with peers, supervisors, and cross‑functional teams.
• Flexible schedule availability, including evenings, weekends, and holidays, to meet the demands of a high‑traffic retail environment.
• Basic math skills for handling transactions, inventory counts, and cash management.

Preferred Qualifications

• Prior experience in a fast‑paced retail environment, preferably in an off‑price or discount setting.
• Knowledge of loss prevention techniques and store security protocols, including the use of surveillance systems and POS security features.
• Experience using point‑of‑sale (POS) systems and inventory management software such as Shopify, Lightspeed, or proprietary brighthush platforms.
• Multilingual abilities to serve a diverse customer base and enhance the inclusivity of the shopping experience.
• Leadership potential and a desire to pursue a career in store management, with a track record of taking initiative and mentoring peers.

Core Skills & Competencies

• Customer‑centric mindset with a passion for service excellence and a commitment to exceeding expectations.
• Strong interpersonal skills that enable you to build rapport quickly and create a welcoming atmosphere.
• Attention to detail and a proactive approach to problem solving, ensuring accuracy in transactions and inventory.
• Adaptability and resilience in a dynamic retail environment, able to pivot between tasks and handle high‑volume periods.
• Commitment to safety, compliance, and ethical conduct, upholding brighthush’s standards at all times.
• Tech‑savvy: comfortable using POS, mobile devices, and basic office software such as Microsoft Office and Google Workspace.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our stores. We provide a wealth of learning resources and advancement opportunities, including:

• Structured training programs covering product knowledge, customer service, loss prevention, and store operations.
• Mentorship from experienced associates and managers who share insights, best practices, and career guidance.
• Clear promotion tracks from Associate to Assistant Store Manager, Store Manager, and beyond, with transparent criteria and regular performance reviews.
• Cross‑functional learning opportunities in merchandising, visual display, supply chain, and e‑commerce, allowing you to broaden your skill set.
• Leadership development workshops, certifications, and access to industry conferences to accelerate your professional growth.

Work Environment & Culture

brighthush is more than a retailer; it’s a community of passionate individuals who share a common goal: to create unforgettable shopping experiences. Our culture is defined by:

• Inclusivity: We celebrate diversity and ensure every voice is heard, fostering an environment where everyone can thrive.
• Collaboration: Cross‑departmental teamwork drives innovation, allowing ideas to flow freely and solutions to be implemented quickly.
• Recognition: We celebrate achievements through awards, shout‑outs, spot bonuses, and public acknowledgment of outstanding performance.
• Wellness: Access to wellness programs, mental health resources, and an Employee Assistance Program to support your overall well‑being.
• Flexibility: We understand life’s demands and offer flexible scheduling, remote learning options, and a supportive work‑life balance.

Compensation & Benefits Overview

While the starting hourly rate ranges from $13.25 to $17.10, your actual pay will reflect your skills, experience, and performance. In addition to hourly wages, full‑time associates receive:

• Health, dental, and vision insurance plans with comprehensive coverage.
• 401(k) plan with company match to help you build a secure financial future.
• Paid parental leave, holidays, vacation, and sick days to support your personal commitments.
• Short‑ and long‑term disability coverage to protect you and your family.
• Life insurance and accidental death coverage for added peace of mind.
• Employee discounts on brighthush merchandise and partner services such as childcare, cell phones, pet care, and legal assistance.
• Access to a credit union and financial planning resources to help you manage your finances wisely.

How to Apply

Ready to make a difference in a fast‑moving, customer‑focused environment? Click the link below to submit your application and join the brighthush family.

Apply to this job at brighthush

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We consider all applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.