Dynamic Loss Prevention & Customer Service Associate – Retail Security & Customer Experience Specialist – Elevate Safety & Service at brighthush

About brighthush

brighthush is a global powerhouse in the off‑price retail arena, celebrated for delivering premium merchandise at unbeatable prices. With a footprint that spans more than 30 countries, brighthush has cultivated a reputation for relentless innovation, customer obsession, and a culture that prizes diversity, collaboration, and continuous growth. Our stores are more than shopping destinations; they are community hubs where every employee is empowered to shape the customer experience and drive the bottom line.

Why Join brighthush?

At brighthush, we believe that every team member is a catalyst for change. As a Loss Prevention Customer Service Associate, you will stand at the intersection of security and hospitality, safeguarding our assets while ensuring a welcoming environment for shoppers. This role blends tactical security expertise with frontline customer service, offering a dynamic mix of responsibilities that keep you engaged, challenged, and rewarded.

Key Responsibilities

• Visual Deterrence & Surveillance: Position yourself strategically at the front of the store or within key departments to deter potential theft or dishonesty. Utilize body‑worn cameras and other monitoring tools to maintain a secure environment.
• Customer Interaction: Greet shoppers with courtesy and respect, providing assistance when needed and directing them to store management or customer service representatives via company‑issued radios.
• Incident Management: Observe and report suspicious behavior or critical incidents to Loss Prevention (LP) or store management. Document all incidents accurately in the AIIM Case Management system.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide. Participate in emergency drills and ensure all safety protocols are followed.
• Closing Safety Sweep: Conduct a thorough safety sweep of the store in collaboration with management before closing to identify and mitigate any potential risks.
• Policy Adherence: Uphold all brighthush policies and procedures, including uniform standards and body‑camera usage guidelines.
• Collaboration: Work closely with store teams, management, and the LP department to foster a culture of safety and customer service excellence.
• Continuous Improvement: Participate in training sessions, share insights, and contribute to the development of best practices in loss prevention and customer engagement.

Essential Qualifications

• High school diploma or equivalent; additional coursework in criminal justice, business, or retail management is a plus.
• 0–2 years of retail or security experience, with a proven track record of maintaining a safe and welcoming store environment.
• Strong verbal and written communication skills, capable of interacting with diverse customer groups and internal stakeholders.
• Sound judgment and decision‑making abilities, especially under pressure or in high‑stakes situations.
• Self‑motivated and capable of working independently while maintaining a strong team orientation.
• Excellent time‑management skills, with the ability to prioritize tasks and manage workload efficiently.
• Physical stamina to stand for extended periods and perform routine store inspections.

Preferred Qualifications

• Experience with body‑worn camera technology and incident reporting systems.
• Knowledge of loss prevention strategies, including theft prevention techniques and customer behavior analysis.
• Previous exposure to emergency response protocols and crisis management.
• Fluency in additional languages to better serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Ability to balance security responsibilities with a positive shopping experience.
• Analytical Thinking: Identify patterns in customer behavior and potential loss risks.
• Adaptability: Thrive in a fast‑paced retail environment with shifting priorities.
• Integrity & Ethics: Demonstrate honesty, confidentiality, and professionalism at all times.
• Team Collaboration: Work effectively with store managers, sales associates, and the LP team.
• Technology Proficiency: Comfortable using radios, body‑camera systems, and case‑management software.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem. As a Loss Prevention Customer Service Associate, you will have access to:

• On‑the‑job training modules covering loss prevention tactics, customer service excellence, and emergency response.
• Mentorship programs pairing you with experienced LP managers and senior store leaders.
• Cross‑departmental exposure, allowing you to explore roles in merchandising, inventory management, or corporate operations.
• Leadership development workshops that prepare you for supervisory or managerial positions within the LP or retail operations teams.
• Annual performance reviews that identify growth areas and align them with personalized development plans.

Work Environment & Company Culture

brighthush prides itself on a culture that celebrates individuality while fostering teamwork. Our stores are vibrant, inclusive spaces where every employee is encouraged to bring their authentic self to work. Key cultural pillars include:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with policies that promote equal opportunity.
• Open Communication: Transparent dialogue between employees and leadership, supported by an open‑door policy.
• Employee Recognition: Regular awards and shout‑outs for outstanding performance and innovation.
• Community Engagement: Opportunities to participate in local charity events, volunteer days, and sustainability initiatives.

Compensation, Perks & Benefits

While the starting hourly rate ranges from $15.00 to $18.60, the total compensation package at brighthush is designed to reward dedication and performance. Typical benefits include:

• Competitive base salary with potential for overtime and performance bonuses.
• Health, dental, and vision insurance plans, including options for dependents.
• 401(k) retirement plan with company match after a qualifying period.
• Employee discount program across all brighthush brands.
• Paid time off (vacation, sick leave, holidays) and paid parental leave.
• Professional development stipends and tuition reimbursement for relevant courses.
• Wellness initiatives such as Employee Assistance Programs (EAP), smoking cessation support, and mental health resources.
• Additional perks like pet insurance, legal assistance, and credit union membership.

Location & Logistics

Position: Loss Prevention Customer Service Associate Location: 300‑350 Martin Luther King Blvd., brighthush Store 1147, Roxbury, MA Schedule: Full‑time, with flexible shift options to accommodate work‑life balance.

How to Apply

Ready to take the next step in your retail career? Join a team that values security, service, and innovation. Submit your application through our online portal and let us explore how your skills can help brighthush continue to thrive.

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. brighthush also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.