Customer Experience Champion – Remote Technical Support & Sales Associate – Empowering Customers with Innovative Solutions at brighthush

Welcome to brighthush – Where Technology Meets Exceptional Service

At brighthush, we’re redefining the way people connect with technology. Our mission is simple yet powerful: to make every customer feel heard, understood, and excited about the possibilities that modern devices and services bring into their lives. We’re a vibrant community of innovators, problem‑solvers, and storytellers who thrive on curiosity, collaboration, and a relentless focus on customer delight. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas can shape the future of customer experience.

Role Overview: Customer Experience Champion

As a Customer Experience Champion at brighthush, you’ll be the frontline advocate for our customers, ensuring that every interaction is not only resolved but also enriched with value. Working remotely from your home office, you’ll blend technical support, proactive discovery, and sales acumen to create memorable experiences that keep customers loyal and engaged. Your day will involve troubleshooting device and service issues, guiding customers through billing and plan options, and turning every conversation into an opportunity to add value.

Why Join brighthush?

• Be part of a culture that celebrates bold ideas and authentic voices.
• Work in a flexible, remote environment with occasional in‑person training and collaboration.
• Grow your career through continuous learning, mentorship, and clear advancement pathways.
• Enjoy a comprehensive benefits package that supports your health, wellness, and financial future.

Key Responsibilities

• First‑Contact Resolution: Resolve customer inquiries and issues on the first interaction, ensuring a smooth and efficient experience.
• Proactive Value Discovery: Identify opportunities to enhance the customer’s experience by recommending relevant products and services that align with their needs.
• Technical Support: Troubleshoot hardware, software, network, and device issues, providing clear, step‑by‑step guidance to customers.
• Billing & Account Management: Explain billing statements, plan details, and account changes with clarity and empathy.
• Sales & Upselling: Meet or exceed monthly sales targets by promoting brighthush’s portfolio of phones, home internet, and additional services.
• Customer Advocacy: Serve as a brand ambassador, ensuring every customer feels valued and understood.
• Data Accuracy: Maintain accurate records of customer interactions, solutions, and follow‑up actions in our CRM system.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to process enhancements.

Essential Qualifications

• Bachelor’s degree or equivalent experience in customer service.
• Minimum of one year of customer service experience, preferably in a call‑center environment.
• Experience resolving complex customer issues, including escalations and billing disputes.
• Strong sales acumen with a proven track record of meeting or exceeding revenue goals.
• Willingness to work a rotating schedule, including nights, weekends, and holidays.
• Ability to work independently in a remote setting, managing your own workspace and technology.
• Proficiency with brighthush Office Suite and brighthush Workspace (Docs, Sheets).
• Excellent verbal and written communication skills.

Preferred Qualifications

• Prior experience in a technology or telecommunications sales role.
• Knowledge of hardware troubleshooting (phones, routers, tablets).
• Experience with CRM systems and call‑center software.
• Familiarity with brighthush’s product portfolio and service offerings.
• Strong analytical skills and the ability to interpret customer data to drive upsell opportunities.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help.
• Problem‑Solving: Ability to diagnose and resolve issues quickly and accurately.
• Sales Proficiency: Persuasive communication and a consultative approach to upselling.
• Technical Aptitude: Comfortable navigating multiple systems and troubleshooting device issues.
• Time Management: Efficiently handle a high volume of calls while maintaining quality.
• Adaptability: Thrive in a fast‑moving environment with evolving products and processes.
• Team Collaboration: Work effectively with cross‑functional teams, even from a remote setting.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Structured onboarding and continuous training programs.
• Mentorship from senior customer experience leaders.
• Opportunities to transition into technical support, sales management, or product specialist roles.
• Leadership development tracks for high‑potential employees.
• Regular performance reviews with clear metrics and growth pathways.

Work Environment & Culture

Our remote work model empowers you to balance professional and personal commitments. You will:

• Operate from a dedicated home office that meets our connectivity and privacy standards.
• Participate in quarterly in‑person training sessions and team events Apply for this job