Dynamic Multilingual Customer Support Specialist – Danish & English – International HR SaaS Support Role in Portugal

About brighthush

brighthush is a forward‑thinking HR SaaS consultancy that champions diversity, inclusion, and seamless talent acquisition across borders. With a portfolio that spans multiple languages and cultures, we empower our clients to create recruitment journeys that feel personal, engaging, and truly global. At brighthush, we believe that the best solutions arise when people from different backgrounds collaborate, and we’re committed to building a workforce that reflects the world we serve.

Why Join brighthush?

When you step into a role at brighthush, you’re not just filling a position—you’re becoming part of a mission to transform how companies hire, onboard, and retain talent. Our team is a vibrant mix of tech enthusiasts, customer‑centric professionals, and cultural ambassadors who thrive on solving complex problems and celebrating wins together. If you’re looking for an international career that offers growth, learning, and a chance to make a real impact, brighthush is the place for you.

Role Overview

We’re seeking a Multilingual Customer Support Specialist who is fluent in Danish and proficient in English (B2 level or higher). This role is ideal for individuals who are passionate about delivering outstanding customer experiences, eager to learn new technologies, and ready to embrace a dynamic, multicultural work environment in Portugal. Whether you’re a seasoned support professional or a newcomer to the field, brighthush provides the training, mentorship, and resources you need to succeed.

Key Responsibilities

• Serve as the first point of contact for Danish‑speaking clients, handling inquiries via phone, email, chat, and ticketing systems.
• Translate complex technical information into clear, concise, and friendly communication for both clients and internal stakeholders.
• Diagnose and resolve customer issues related to our HR SaaS platform, escalating when necessary to engineering or product teams.
• Document all interactions in our CRM, ensuring accurate and up‑to‑date records for future reference.
• Collaborate with cross‑functional teams—including Sales, Product, and Training—to provide feedback on user experience and feature requests.
• Participate in continuous improvement initiatives, such as process reviews, knowledge base updates, and quality assurance checks.
• Maintain a high level of product knowledge through ongoing training and self‑study.
• Contribute to a positive, inclusive team culture by sharing best practices, celebrating successes, and supporting colleagues.

Essential Qualifications

• Native fluency in Danish and strong command of English (minimum B2).
• Excellent written and verbal communication skills in both languages.
• Strong technical aptitude: comfortable navigating web applications, troubleshooting issues, and learning new tools quickly.
• Customer‑service experience is a plus, but not mandatory; we value a genuine passion for helping people.
• Empathy, patience, and a client‑focused mindset.
• Ability to work independently and as part of a global team across time zones.
• Valid residency in Portugal or willingness to relocate and obtain necessary work permits.

Preferred Qualifications

• Experience in SaaS or tech support environments.
• Knowledge of HR processes, recruitment workflows, or talent‑management software.
• Familiarity with ticketing systems such as Zendesk, Freshdesk, or Jira Service Desk.
• Basic understanding of Portuguese; we’ll provide language lessons to help you integrate.
• Previous experience working in multicultural teams or remote settings.

Core Skills & Competencies

• Communication: Articulate complex ideas clearly and adapt tone to diverse audiences.
• Problem Solving: Identify root causes quickly and propose effective solutions.
• Technical Literacy: Comfortable with cloud platforms, APIs, and data dashboards.
• Time Management: Prioritize tasks, meet SLAs, and manage multiple tickets simultaneously.
• Collaboration: Work seamlessly with teammates across departments and regions.
• Adaptability: Thrive in a fast‑moving environment and embrace change.
• Customer‑Centricity: Put the client’s needs at the forefront of every interaction.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding that covers product knowledge, support processes, and company culture.
• Mentorship from senior support engineers and product managers.
• Regular training sessions on new features, industry trends, and soft‑skill development.
• Clear career pathways: from Support Specialist to Senior Specialist, Team Lead, or Product Support Manager.
• Cross‑functional projects that allow you to gain exposure to Sales, Marketing, and Product teams.
• Annual performance reviews with actionable feedback and personalized growth plans.

Work Environment & Culture at brighthush

Our office in Portugal is a hub of creativity, collaboration, and fun. We celebrate diversity through:

• Inclusive hiring practices that value varied perspectives.
• Regular team‑building events—football matches, surf lessons, beach barbecues, and cultural festivals.
• Flexible work arrangements, including hybrid models and remote options.
• A supportive atmosphere where every voice is heard and ideas are encouraged.
• Open communication channels—weekly town halls, Slack channels, and one‑on‑one check‑ins.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Health and dental insurance coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Relocation package: flight reimbursement, airport welcome, temporary accommodation, and assistance with settling in.
• Free Portuguese language lessons to help you integrate smoothly.
• Professional development budget for courses, certifications, and conferences.
• Employee referral program with attractive rewards.
• Wellness initiatives: gym memberships, mindfulness sessions, and ergonomic office setups.

How to Apply

Ready to embark on an international adventure with brighthush? Submit your resume in English and a brief cover letter highlighting your Danish fluency, customer‑service mindset, and why you’re excited about this role. Our recruitment team will review your application, schedule an initial chat, and guide you through the next steps.

We’re eager to meet talented individuals who share our passion for diversity, technology, and exceptional customer experiences. Join brighthush and help shape the future of global HR solutions.