Dynamic Part‑Time Customer Service Representative – Self‑Storage Operations – Flexible 24+ Hours/Week – Randolph & Norwell, MA – Join brighthush

About brighthush and the Self‑Storage Industry

brighthush is a trailblazer in the Greater Boston self‑storage market, offering a portfolio of state‑of‑the‑art, climate‑controlled facilities in Randolph and Norwell. Our mission is simple yet powerful: to provide families, entrepreneurs, and individuals with secure, convenient, and affordable storage solutions while delivering an exceptional customer experience. In a world where people are constantly downsizing, relocating, or simply need extra space, the self‑storage industry has become a vital part of the local economy. brighthush is proud to be at the forefront of this growth, combining cutting‑edge technology with a personal touch that sets us apart from the competition.

Why brighthush is the Right Choice for Your Career

At brighthush, we believe that our people are our greatest asset. We foster a culture of respect, collaboration, and continuous learning. As a Part‑Time Customer Service Representative, you will:

• Be the first point of contact for customers, creating a positive first impression.
• Work independently while collaborating closely with our home office team.
• Enjoy a flexible schedule that fits your lifestyle.
• Gain valuable experience in customer service, sales, and administrative operations.
• Be part of a supportive, friendly team that values your contributions.

Key Responsibilities

As a vital member of our front‑desk team, you will handle a variety of day‑to‑day tasks that keep our facilities running smoothly and our customers satisfied.

• Customer Interaction: Greet visitors, answer inquiries in person and over the phone, and guide them through the rental process.
• Unit Rentals & Leasing: Assist customers with selecting appropriate unit sizes, explain pricing structures, and process rental agreements.
• Maintain accurate records of all transactions, ensuring compliance with company policies and local regulations.
• Support daily office operations, including data entry, filing, and inventory management.
• Ensure the cleanliness and organization of the facility, including common areas, walkways, and storage units.
• Coordinate with the home office to resolve customer issues, schedule maintenance, and manage unit availability.
• Travel between the Randolph and Norwell locations as needed, using reliable transportation.
• Participate in regular training sessions to stay current on product knowledge, safety protocols, and customer service best practices.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a retail or hospitality setting.
• Strong verbal and written communication skills.
• Basic computer proficiency (Microsoft Office Suite, email, and simple database entry).
• Excellent organizational and time‑management abilities.
• Dependable, professional, and self‑motivated with a strong work ethic.
• Ability to work independently and as part of a team.
• Availability to work Saturdays and flexible hours (approximately 24+ hours per week).
• Reliable transportation and willingness to travel between the two locations.

Preferred Qualifications

• Experience in the self‑storage or property management industry.
• Knowledge of rental agreements, lease terms, and local regulations.
• Proficiency in a second language (Spanish, French, or Mandarin) is a plus.
• Previous experience with customer‑relationship management (CRM) software.
• Strong sales skills and a proven track record of meeting or exceeding targets.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for helping others and resolving issues efficiently.
• Communication: Clear, concise, and friendly communication across all channels.
• Problem‑Solving: Ability to think on your feet and find solutions to unexpected challenges.
• Attention to Detail: Accuracy in data entry, record‑keeping, and facility maintenance.
• Adaptability: Comfortable with a fast‑paced environment and changing priorities.
• Team Collaboration: Willingness to support colleagues and share best practices.
• Technology Savvy: Comfortable learning new software and tools quickly.

Career Growth & Learning Opportunities

brighthush is committed to investing in your professional development. As a Part‑Time Customer Service Representative, you will have the opportunity to:

• Advance into full‑time roles such as Front‑Desk Manager, Sales Coordinator, or Operations Supervisor.
• Participate in cross‑training programs that cover facility maintenance, security, and marketing.
• Attend workshops on sales techniques, customer relationship management, and leadership.
• Earn certifications in customer service excellence and safety compliance.
• Benefit from mentorship programs that pair you with experienced leaders in the organization.

Work Environment & Company Culture

At brighthush, we cultivate a workplace that feels like a community. Our values include:

• Integrity: We conduct business with honesty, transparency, and respect.
• Innovation: We embrace new ideas and technologies to improve customer experience.
• Collaboration: We believe teamwork drives success and fosters a supportive atmosphere.
• Inclusivity: We celebrate diversity and encourage every voice to be heard.
• Work‑Life Balance: We offer flexible scheduling and a supportive environment that respects personal commitments.

Compensation, Perks, and Benefits

While specific salary details are tailored to experience and role responsibilities, brighthush offers competitive hourly rates for part‑time positions. In addition to base pay, you will enjoy:

• Flexible scheduling to accommodate your personal life.
• Employee discount on storage rentals and related services.
• Access to company events, team‑building activities, and community outreach programs.
• Health and wellness resources, including gym discounts and mental health support.
• Opportunities for overtime and additional hours during peak seasons.
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you are a motivated, customer‑focused individual ready to join a dynamic team, we encourage you to apply today. Bring your enthusiasm, reliability, and commitment to excellence to brighthush, and help us continue to provide outstanding service to our community.