Dynamic Part‑Time Retail Customer Experience Coordinator – Elevate Guest Satisfaction & Team Leadership at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,200 stores worldwide, we combine a passion for fashion and home décor with a commitment to exceptional customer service. Our culture is built on diversity, collaboration, and continuous learning, empowering every associate to grow both personally and professionally.

Why Join brighthush?

• Impactful Work: Every day you’ll shape the customer journey, turning first‑time shoppers into loyal advocates.
• Career Growth: We nurture talent from the front‑line up to leadership roles, offering clear pathways and mentorship.
• Inclusive Culture: Diversity is at the heart of our success—every voice is heard and valued.
• Competitive Compensation: Hourly wages that reflect your experience, plus a comprehensive benefits package.
• Employee Perks: Store discounts, wellness programs, and flexible scheduling to support work‑life balance.

Key Responsibilities

As a Part‑Time Retail Customer Experience Coordinator, you will be the face of brighthush’s commitment to outstanding service. Your day‑to‑day duties will include:

• Leading a team of associates at the front of the store, ensuring prompt, courteous, and personalized service.
• Modeling and reinforcing brighthush’s core values—honesty, integrity, and customer focus—in every interaction.
• Coaching associates on effective use of loyalty programs, POS systems, and front‑end merchandising techniques.
• Assigning register responsibilities, managing break schedules, and providing real‑time support during peak periods.
• Resolving customer concerns swiftly, turning challenges into positive experiences.
• Maintaining a clean, organized, and visually appealing store environment that reflects brand standards.
• Collaborating with store management to align daily operations with strategic goals and store plans.
• Ensuring compliance with labor laws, safety protocols, and company policies.
• Participating in shrink reduction initiatives and safety awareness programs.
• Contributing to continuous improvement projects that enhance the customer experience.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising principles and visual display techniques.
• Excellent communication skills—both verbal and written—paired with a keen attention to detail.
• Ability to multitask in a fast‑paced environment while maintaining a calm, customer‑first attitude.
• Flexibility to work evenings, weekends, and occasional holidays as required by store operations.
• Proficiency with POS systems and basic computer skills.
• Demonstrated ability to train, mentor, and motivate a diverse team of associates.
• Commitment to upholding brighthush’s standards of safety, quality, and customer service.

Preferred Qualifications

• Experience in a high‑volume retail setting or a similar fast‑moving environment.
• Knowledge of loyalty program management and customer retention strategies.
• Background in inventory management or loss prevention.
• Leadership training or certification in retail management.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership: Ability to inspire and guide associates toward shared goals.
• Problem‑Solving: Quick, effective resolution of customer and operational issues.
• Adaptability: Thrives in a dynamic environment with shifting priorities.
• Team Collaboration: Works seamlessly with peers, supervisors, and cross‑functional teams.
• Time Management: Prioritizes tasks to meet store objectives and customer needs.
• Attention to Detail: Maintains high standards in store presentation and compliance.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Experience Coordinator, you’ll have access to:

• Structured mentorship programs with senior leaders.
• On‑the‑job training modules covering advanced retail operations, leadership, and customer engagement.
• Opportunities to transition into full‑time roles, such as Store Manager, Assistant Manager, or Regional Operations positions.
• Cross‑departmental projects that broaden your skill set and visibility within the organization.
• Annual leadership workshops and conferences to stay ahead of retail trends.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive, and energetic workplace. Our teams celebrate successes together, embrace innovation, and are encouraged to bring fresh ideas to the table. We value work‑life balance, offering flexible scheduling options and a supportive environment where every associate can thrive.

Compensation & Benefits

While the hourly rate for this role ranges from $14.25 to $14.75, your total compensation package includes:

• Competitive hourly wages based on experience and performance.
• Employee discount program—save on the latest fashion and home décor.
• Health, dental, and vision insurance options (available after qualifying period).
• 401(k) retirement plan with company match after a brief waiting period.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs, wellness resources, and mental health support.
• Professional development stipend and tuition reimbursement for relevant courses.
• Access to brighthush’s employee referral program with attractive bonuses.

How to Apply

If you’re ready to bring your passion for customer service and leadership to a dynamic, growth‑oriented team, we encourage you to apply today. Join brighthush and help us create unforgettable shopping experiences for millions of customers worldwide.

Apply to this position now

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Contact Information

Location: 4100 University Avenue, West Des Moines, IA (brighthush Store 0848) Phone: (515) 555‑1234 Email: [email protected]

We look forward to welcoming you to the brighthush family—where your talent, dedication, and enthusiasm will shine.