Retail Customer Experience Coordinator – Leading Front‑Line Service, Store Operations, and Loyalty Program Excellence

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 2,000 stores worldwide, brighthush blends a vibrant, customer‑centric culture with a commitment to innovation, sustainability, and community impact. Our mission is simple: to provide shoppers with an exceptional experience that feels personal, welcoming, and rewarding.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that values diversity, collaboration, and continuous learning. Whether you’re working in one of our flagship stores, a distribution center, or a corporate office, you’ll find abundant opportunities to grow, thrive, and make a real difference. As a Fortune 100 company, brighthush offers a stable, forward‑thinking environment where your ideas are heard and your career path is clear.

Role Overview

The Retail Customer Experience Coordinator is the frontline champion of customer satisfaction. You will lead a team of associates, ensuring every shopper receives prompt, courteous service while promoting loyalty programs and maintaining a clean, organized store environment. Your leadership will set the tone for a culture of honesty, integrity, and continuous improvement.

Key Responsibilities

• Team Leadership & Coaching: Oversee a front‑of‑store team of associates, assigning registers, coordinating breaks, and providing real‑time coaching to enhance customer interactions.
• Customer Experience Management: Model outstanding service by engaging with customers, addressing concerns promptly, and ensuring a seamless shopping journey.
• Training & Development: Design and deliver training modules on front‑end principles, loyalty program promotion, and personalized customer service.
• Operational Excellence: Maintain store cleanliness, merchandising standards, and safety protocols; collaborate with management to meet shrink reduction goals.
• Communication & Reporting: Provide accurate updates to store management, highlight priorities, and deliver constructive feedback to associates.
• Compliance & Policies: Enforce labor laws, company policies, and procedures; ensure all associates adhere to safety and operational guidelines.
• Program Promotion: Drive adoption of credit and loyalty programs, highlighting benefits to customers and boosting repeat business.
• Continuous Improvement: Identify opportunities for process enhancements, share best practices, and support store initiatives that elevate the customer experience.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment.
• Proven ability to adapt to changing priorities and handle unexpected situations with composure.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Experience in training and developing staff, fostering a culture of growth and accountability.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Background in customer loyalty program management.
• Knowledge of safety and compliance standards in a retail setting.
• Prior exposure to performance metrics and data‑driven decision making.

Skills & Competencies

• Leadership: Inspiring and motivating teams to exceed service standards.
• Customer Focus: Anticipating customer needs and delivering personalized solutions.
• Problem Solving: Quickly resolving issues while maintaining a positive atmosphere.
• Analytical Thinking: Interpreting sales data and customer feedback to drive improvements.
• Adaptability: Thriving in a fast‑moving retail environment with evolving priorities.
• Integrity: Upholding honesty, confidentiality, and ethical conduct at all times.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training in merchandising, inventory management, and digital initiatives.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to participate in company‑wide projects, such as sustainability initiatives or community outreach.
• Regular performance reviews that align your goals with brighthush’s strategic vision.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, respect, and collaboration. Our employees enjoy a supportive environment where ideas are valued, and success is celebrated. We champion work‑life balance through flexible scheduling, employee recognition programs, and a commitment to employee well‑being.

Compensation & Benefits

While the starting hourly rate for this position ranges from $17.00 to $17.50, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance (with HSA and FSA options).
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise and services.
• Life and disability insurance.
• Auto and home insurance discounts.
• Employee assistance programs and wellness resources.
• Professional development and tuition reimbursement.
• Scholarship and adoption assistance programs.

How to Apply

Ready to elevate your career and make a lasting impact at brighthush? Click the link below to submit your application and join a team that values innovation, customer passion, and personal growth.

Apply to this position

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Contact Information

Location: 480 West Ridge Center Dr, Greece, NY – brighthush Store 0152

For more information, reach out to your brighthush representative or visit our careers page.

Join brighthush Today!

As a Retail Customer Experience Coordinator, you’ll be at the heart of our mission to deliver unforgettable shopping experiences. Your leadership will shape the day‑to‑day interactions that keep customers coming back. If you’re passionate about service, eager to grow, and ready to make a difference, we want to hear from you.

Apply now and become a key player in brighthush’s continued success.