Dynamic Remote Associate Customer Manager – Retailer Growth & Sales Enablement Specialist – Champion Retailer Success & Drive Sales Growth at brighthush

About brighthush

brighthush is more than a brand; it’s a movement that is reshaping the retail landscape across the United States. With a portfolio that spans premium grocery, natural foods, and specialty products, we partner with independent retailers to bring high‑quality, sustainable offerings to consumers who demand both convenience and value. Our mission is simple yet powerful: empower retailers to thrive in a rapidly evolving marketplace while delivering exceptional products that delight shoppers.

At brighthush, we believe that success is built on relationships, data‑driven insights, and a culture that celebrates innovation. Our remote‑first workforce is supported by cutting‑edge technology, collaborative tools, and a commitment to continuous learning. Whether you’re a seasoned sales professional or an emerging talent, brighthush offers a dynamic environment where your ideas can shape the future of retail.

Why brighthush is a Game Changer

Retail is undergoing a seismic shift. Consumers are increasingly seeking curated, sustainable, and locally sourced products, while independent retailers face fierce competition from large chains and e‑commerce giants. brighthush sits at the intersection of these trends, providing retailers with:

• Access to a curated product mix that meets the growing demand for health‑conscious and eco‑friendly options.
• Data‑rich insights that help retailers optimize inventory, pricing, and promotional strategies.
• A partnership model that prioritizes retailer success over transactional sales.
• Continuous innovation in supply chain, marketing, and technology to keep retailers ahead of the curve.

By joining brighthush, you become part of a mission‑driven team that is redefining how independent retailers connect with consumers and grow their businesses.

Your Impact as an Associate Customer Manager

As a Remote Associate Customer Manager, you will be the linchpin between our brand and the retailers we serve. Your role will involve:

• Building and nurturing long‑term relationships with a portfolio of independent retailers.
• Driving sales growth through strategic account planning, upselling, and cross‑selling.
• Co‑creating and executing promotional campaigns that drive foot traffic and sales.
• Providing data‑driven insights that help retailers make informed decisions.
• Ensuring a seamless partnership experience from onboarding to ongoing support.

In essence, you will be the trusted advisor that retailers turn to for growth, innovation, and success.

Key Responsibilities

• Retailer Relationship Management: Cultivate and maintain strong, long‑term relationships with assigned independent retailers through regular phone, video, and email communication. Act as the primary point of contact for all product, promotional, and operational inquiries.
• Sales Growth & Target Achievement: Identify and pursue new sales opportunities, upsell existing products, and consistently meet or surpass quarterly sales targets. Leverage market intelligence to recommend product mix adjustments that drive revenue.
• Promotional Program Execution: Plan, coordinate, and execute promotional campaigns in partnership with marketing and product teams to drive foot traffic and sales. Track performance, report results, and iterate on future initiatives.
• Account Planning & Forecasting: Develop detailed account plans, including product mix, pricing strategies, and inventory forecasts, to optimize retailer performance. Use CRM data to forecast sales and identify potential gaps.
• Item Authorization & Compliance: Manage item authorizations, ensuring all products meet retailer specifications and regulatory requirements. Maintain accurate records and communicate changes promptly.
• Data Analysis & Reporting: Track sales metrics, analyze performance trends, and provide actionable insights to both retailers and internal stakeholders. Create dashboards and reports that simplify complex data.
• Collaboration with Client Partners: Work closely with client partners to align on goals, resolve issues, and identify growth opportunities. Facilitate cross‑functional meetings and ensure alignment across teams.
• Continuous Improvement: Stay informed about industry trends, competitor activities, and emerging technologies. Propose process improvements that enhance the retailer experience and increase efficiency.
• Onboarding & Training: Guide new retailers through the onboarding process, ensuring they understand product offerings, promotional calendars, and best practices for sales and merchandising.
• Customer Advocacy: Represent retailer needs within brighthush, advocating for product enhancements, pricing adjustments, and support resources that drive mutual success.

Essential Qualifications

• Minimum of 2 years of experience in retail sales, account management, or a related field.
• Proven track record of meeting or exceeding sales targets in a remote or virtual environment.
• Strong communication skills—both written and verbal—across multiple channels (phone, video, email).
• Experience managing relationships with independent retailers or similar customer segments.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Self‑motivated, organized, and able to manage multiple priorities with minimal supervision.
• Basic understanding of retail operations, inventory management, and promotional planning.
• High level of digital literacy and comfort using collaboration tools such as Slack, Teams, and Zoom.
• Demonstrated ability to analyze data and translate insights into actionable strategies.

Preferred Qualifications

• Experience in the natural foods, grocery, or specialty retail sector.
• Knowledge of the brighthush product portfolio and the broader market landscape.
• Data‑analysis skills using Excel or similar tools to interpret sales trends and forecast performance.
• Background in telesales or virtual sales environments.
• Fluency in additional languages (e.g., Spanish) is a plus.
• Experience with e‑commerce platforms or omnichannel retail solutions.
• Prior exposure to supply chain or logistics operations.

Core Skills & Competencies

• Relationship Building: Ability to establish trust and rapport with retailers, understanding their unique challenges and goals.
• Strategic Thinking: Translate retailer needs into actionable sales plans that align with brighthush objectives.
• Negotiation & Influence: Close deals, secure favorable terms, and advocate for retailer success.
• Analytical Mindset: Use data to drive decisions, identify gaps, and recommend improvements.
• Adaptability: Thrive in a fast‑moving, remote work environment, adjusting to changing priorities and technologies.
• Collaboration: Work effectively with cross‑functional teams—marketing, product, operations—to deliver cohesive solutions.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity without direct supervision.
• Customer‑Centric Mindset: Focus on delivering value to retailers and ensuring their success.
• Problem‑Solving: Identify challenges quickly and develop creative solutions.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As an Associate Customer Manager, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product knowledge, sales techniques, and industry trends.
• Opportunities to transition into senior account management, sales leadership, or product strategy roles.
• Participation in cross‑functional projects that broaden your skill set and visibility within the organization.
• Access to industry conferences, webinars, and networking events to expand your professional network.
• Personal development budget for courses, certifications, or conferences of your choice.
• Annual performance reviews with clear metrics and career path discussions.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative community. We value:

• Flexibility: Choose your own schedule and work environment, while meeting team and client commitments.
• Transparency: Open communication channels, regular town halls, and a culture of feedback.
• Innovation: Encourage experimentation, embrace new ideas, and reward creative problem‑solving.
• Diversity & Inclusion: A welcoming environment where diverse perspectives are celebrated.
• Well‑being: Comprehensive wellness programs, mental health resources, and a supportive HR team.
• Community Engagement: Volunteer opportunities and partnerships with local nonprofits.
• Recognition & Celebration: Regular shout‑outs, awards, and team celebrations for milestones and achievements.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive base salary complemented by a performance‑based commission structure. In addition, we provide:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Professional development budget and tuition reimbursement.
• Employee assistance program (EAP) and mental health resources.
• Flexible work arrangements and remote‑work stipend.
• Annual performance bonus potential.
• Access to a company‑wide wellness app and fitness subsidies.

What Makes brighthush Stand Out

• We are a mission‑driven brand that prioritizes retailer success over short‑term sales.
• Our remote‑first model gives you the freedom to work from anywhere while staying connected.
• We invest heavily in data analytics to provide retailers with actionable insights.
• Our culture encourages experimentation, continuous learning, and open feedback.
• We celebrate diversity, inclusion, and the unique perspectives each team member brings.
• Our product portfolio is curated to meet the growing demand for sustainable, high‑quality offerings.
• We provide clear career pathways and support for professional growth.

How to Apply

If you’re ready to take your sales career to the next level, build lasting retailer relationships, and contribute to a company that values innovation and customer success, we want to hear from you.

Click the link below to submit your application and start your journey with brighthush.