Dynamic Remote B2B Customer Success Advocate – Driving Support, Sales, and Client Engagement for Digital Platforms

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses worldwide to unlock the full potential of their digital ecosystems. With a portfolio that spans cloud‑based analytics, AI‑driven customer engagement, and next‑generation workflow automation, we help organizations of all sizes accelerate growth, streamline operations, and deliver unforgettable customer experiences. Our culture is built on curiosity, collaboration, and a relentless focus on impact. Whether you’re a seasoned professional or a rising star, brighthush offers a vibrant, inclusive environment where your ideas shape the future of enterprise technology.

Why This Role Matters

As a Remote B2B Customer Success Advocate, you will be the frontline champion for our enterprise clients. Your work will directly influence customer satisfaction, retention, and upsell opportunities. By combining empathetic support with proactive sales insight, you’ll help clients navigate our digital platforms, solve complex challenges, and discover new ways to drive value. In a world where customer experience is a key differentiator, your role is pivotal to brighthush’s mission of delivering measurable success for every partner.

Key Responsibilities

• Customer Support Excellence: Respond to inbound chat, email, and ticket requests with a friendly, solution‑oriented approach. Resolve issues within SLA, ensuring a seamless experience across all digital touchpoints.
• Account Enablement: Guide new and existing clients through onboarding, training, and adoption of brighthush’s suite of tools. Create and deliver tailored best‑practice guides, webinars, and one‑on‑one coaching sessions.
• Sales Enablement & Upsell: Identify opportunities for product expansion, cross‑sell, and renewal. Collaborate with the Sales team to craft compelling proposals and close deals that align with client goals.
• Data‑Driven Insight: Track and analyze customer health metrics, usage patterns, and feedback. Use insights to inform product improvements, support strategies, and proactive outreach.
• CRM & Knowledge Management: Maintain accurate, up‑to‑date records in Salesforce. Populate the knowledge base with new articles, FAQs, and troubleshooting guides to empower self‑service.
• Multilingual Engagement: Provide bilingual support in English and French (Canadian), ensuring clear communication and cultural sensitivity across all interactions.
• Continuous Improvement: Participate in cross‑functional initiatives to refine support processes, enhance customer journeys, and elevate overall service quality.

Essential Qualifications

• College degree in Business, Communications, Information Technology, or a related field, or equivalent professional experience.
• Minimum of 5 years of experience in digital customer support, account management, or a related B2B role.
• Proficiency with CRM platforms, especially Salesforce, and familiarity with ticketing systems such as Zendesk or Freshdesk.
• Strong organizational skills with the ability to manage multiple high‑priority cases simultaneously.
• Excellent written and verbal communication skills in both English and French (Canadian).
• Demonstrated ability to translate technical concepts into clear, actionable guidance for non‑technical stakeholders.
• Proactive mindset: you thrive in a fast‑moving environment, anticipate client needs, and take ownership of outcomes.

Preferred Qualifications

• Experience in the SaaS or enterprise software industry, particularly with analytics or workflow automation solutions.
• Background in sales or business development, with a track record of meeting or exceeding revenue targets.
• Knowledge of data privacy regulations (GDPR, CCPA) and best practices for secure data handling.
• Experience with multilingual support platforms and localization strategies.
• Certifications in customer success, project management, or related disciplines.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Analytical thinking and creative troubleshooting to resolve complex issues quickly.
• Communication: Clear, concise, and persuasive communication across all channels.
• Collaboration: Ability to work seamlessly with Sales, Product, Engineering, and Marketing teams.
• Adaptability: Comfortable with evolving processes, new technologies, and shifting priorities.
• Time Management: Prioritize tasks effectively in a remote, high‑volume environment.
• Tech Savvy: Comfortable learning new tools and platforms rapidly.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and advanced customer success techniques.
• Cross‑functional projects that expose you to Sales, Product Management, and Engineering, broadening your skill set.
• Clear career pathways: Customer Success Manager, Senior Advocate, Team Lead, or Product Specialist roles.
• Annual conferences and workshops, both virtual and in‑person, to network with industry leaders.

Work Environment & Culture

brighthush champions a flexible, inclusive culture that values work‑life balance and personal well‑being. As a remote role, you’ll enjoy:

• Fully remote work with a flexible schedule that respects your personal commitments.
• Access to a virtual collaboration hub, including Slack, Microsoft Teams, and Zoom.
• Regular virtual town halls, team‑building events, and informal coffee chats to foster community.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation, Perks & Benefits

While specific figures vary by experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for remote B2B customer success roles.
• Performance‑based bonuses tied to customer satisfaction, renewal rates, and upsell metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching program to support your long‑term financial goals.
• Unlimited paid time off and flexible holiday scheduling.
• Home‑office stipend to ensure you have the right tools for success.
• Wellness resources, including mental health support and fitness reimbursements.
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you’re ready to take your customer success career to the next level, join brighthush and help shape the future of enterprise technology. Submit your resume, a cover letter highlighting your relevant experience, and any bilingual certifications you hold. We look forward to exploring how your passion and expertise can drive success for our clients and for brighthush.

Join brighthush Today

Become part of a team that values curiosity, collaboration, and impact. As a Remote B2B Customer Success Advocate, you’ll be at the heart of our client relationships, ensuring they thrive in a digital world. Apply now and let’s build brighter futures together.