Dynamic Remote Bilingual Spanish/English Customer Service Representative & Global Digital Solutions & Client Success Specialist – Elevate Your Career with brighthush

About brighthush

brighthush is a trailblazing global provider of digital business services that empowers some of the world’s most iconic brands to streamline operations, elevate customer experiences, and drive sustainable growth. With a workforce of over 500,000 professionals speaking more than 300 languages, brighthush sits at the forefront of technology‑enabled transformation, delivering innovative solutions that help clients thrive in an ever‑evolving marketplace.

As a remote‑first organization, brighthush champions flexibility, collaboration, and a culture of continuous learning. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that values diversity, encourages curiosity, and rewards high performance.

Why Join brighthush?

• Global Impact: Work with leading brands across industries, contributing to projects that shape the future of commerce, finance, healthcare, and more.
• Career Growth: brighthush offers a clear career ladder, mentorship programs, and access to cutting‑edge training resources that help you advance from entry‑level roles to senior leadership.
• Inclusive Culture: We celebrate differences and foster an environment where every voice is heard. Our initiatives support mental health, work‑life balance, and community engagement.
• Competitive Compensation: A comprehensive pay package that includes base salary, performance bonuses, and equity opportunities for eligible roles.
• Benefits & Perks: Health, vision, and dental coverage; 401(k) with company match; life and disability insurance; pet insurance; flexible paid time off; and a host of wellness programs.
• Remote Flexibility: Work from anywhere in the United States (see eligible states below) with a fully supported home‑office setup.

Position Overview

As a Bilingual Spanish/English Customer Service Representative at brighthush, you will be the frontline ambassador for our clients. You’ll handle inbound and outbound communications, resolve inquiries with professionalism, and ensure every interaction reflects brighthush’s commitment to excellence. This role is ideal for individuals who thrive in fast‑paced environments, enjoy problem‑solving, and are passionate about delivering outstanding customer experiences.

Key Responsibilities

• Serve as the primary point of contact for Spanish‑ and English‑speaking customers, addressing inquiries via phone, chat, and email.
• Utilize web‑based tools and CRM systems to log, track, and resolve customer issues efficiently.
• Demonstrate active listening and empathy to understand customer needs and provide tailored solutions.
• Maintain confidentiality of sensitive customer information in compliance with data protection policies.
• Aim to resolve issues on the first interaction by proactively identifying root causes and offering actionable solutions.
• Escalate complex or unresolved issues to appropriate support teams while keeping customers informed of progress.
• Track all call‑related data for audit and reporting purposes, ensuring accuracy and completeness.
• Provide constructive feedback on recurring issues to help improve processes and product quality.
• Identify upsell or cross‑sell opportunities when appropriate, contributing to revenue growth.
• Collaborate with teammates, supervisors, and cross‑functional departments to achieve shared performance goals.

Essential Qualifications

• High school diploma or equivalent; college degree preferred but not mandatory.
• Minimum of 6 months of customer service experience, preferably in a call center or support environment.
• Fluent in both Spanish and English (written and spoken) with excellent communication skills.
• Typing speed of at least 25 words per minute.
• Proficient with desktop computer systems and comfortable navigating Windows‑based applications.
• Valid U.S. driver’s license and reliable transportation (if required for occasional on‑site meetings).
• Must be 18 years of age or older.

Preferred Qualifications

• Experience in a B2B or SaaS customer support role.
• Knowledge of CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Previous exposure to technical troubleshooting or product training.
• Experience working in a remote or distributed team environment.
• Additional language skills beyond Spanish and English.

Core Competencies & Skills

• Process Excellence: Adherence to established procedures, continuous improvement mindset, and a focus on delivering consistent quality.
• Collaboration: Ability to work effectively with teammates, supervisors, and support departments to resolve issues and meet targets.
• Communication: Exceptional verbal and written communication, active listening, and the capacity to convey complex information clearly.
• Organizational Skills: Strong time‑management, prioritization, and multitasking abilities in a high‑volume environment.
• Emotional Intelligence: Self‑awareness, empathy, and resilience when handling challenging customer interactions.
• Open‑Mindedness: Willingness to embrace feedback, adapt to evolving policies, and thrive in a structured schedule that includes a variety of shifts.
• Critical Thinking: Analytical skills to diagnose problems quickly and make informed decisions.
• Solution‑Oriented: Proactive problem‑solving mindset focused on creating positive customer experiences.

Remote Work Requirements

• Internet: Dedicated workspace with a hardwired Ethernet connection (minimum 15 Mbps download / 10 Mbps upload, latency
• Hardware: Dual‑monitor setup preferred, high‑definition webcam, noise‑cancelling headset, and a reliable desktop or laptop.
• Workspace: Quiet, well‑lit area free from distractions, with a dedicated desk or table.
• Proof of Internet Speed: Provide a speed test result during the application process.

Eligible States for Remote Work

brighthush currently offers remote positions to residents of the following U.S. states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured onboarding programs that immerse you in our culture, tools, and processes.
• Continuous learning platforms offering courses in customer success, product knowledge, and soft skills.
• Mentorship initiatives pairing you with experienced leaders across the organization.
• Clear performance metrics and promotion pathways that reward high impact and innovation.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and team metrics.
• Health, vision, and dental insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Life and disability insurance, critical‑care coverage, and pet insurance.
• Flexible paid time off (PTO) and paid holidays.
• Employee assistance programs, mental‑health resources, and wellness initiatives.
• Employee discounts on partner products and services.

Culture & Values

brighthush is built on a foundation of inclusion, innovation, and integrity. Our core values include:

• Customer Obsession: We put the customer at the center of everything we do.
• Collaboration: Teamwork across disciplines drives our success.
• Continuous learning and curiosity.
• Accountability and ownership.
• Respect for diversity and inclusion.

We also proudly support active‑duty service members, veterans, and military families, offering flexible scheduling and additional resources to accommodate their unique needs.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to Apply

Ready to bring your bilingual customer service expertise to a global leader? Click the button below to start your application. We’re hiring continuously, so apply today to secure your spot on our team.

Apply Now

Next Steps

Once you submit your application, our recruiting team will review your qualifications. If you meet the essential criteria, you’ll be invited to a virtual interview where you’ll demonstrate your communication skills, problem‑solving approach, and cultural fit. Successful candidates will receive a formal offer outlining compensation, benefits, and onboarding details.

Join brighthush Today

At brighthush, you’ll be part of a dynamic, forward‑thinking organization that values your voice and empowers you to grow. If you’re passionate about delivering exceptional customer experiences, thrive in a remote setting, and want to make a real impact, we want to hear from you. Apply now and start your journey with brighthush—where your career shines brighter than ever.