Dynamic Remote Customer Experience & Sales Specialist – High‑Impact, High‑Earning Role in Cutting‑Edge Telecommunications

About brighthush

brighthush has been a cornerstone of the Mid‑Atlantic telecommunications landscape since 1902, delivering high‑speed internet, cable, and fiber services that keep communities connected and businesses thriving. With a proud heritage rooted in relentless innovation and an unwavering focus on customer satisfaction, brighthush now boasts a vibrant workforce of over 4,000 employees spread across Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio. Our mission is simple yet powerful: to connect people, businesses, and communities with world‑class technology and unparalleled service.

As a remote‑first organization, brighthush empowers its team members to work from anywhere within our service footprint. We provide cutting‑edge tools, a collaborative culture that values autonomy, continuous learning, and a customer‑centric mindset, and a supportive network that ensures every voice is heard.

Why Join brighthush?

• Impactful Role: You will be the first point of contact for our customers, shaping their experience and driving revenue growth.
• High Earning Potential: Combine a competitive base salary with commission multipliers that reward your sales success.
• Career Growth: Opportunities to advance into senior support, account management, or sales leadership roles.
• Remote Flexibility: Work from home while staying connected to a supportive, high‑performing team.
• Comprehensive Benefits: 401(k) match, full medical/dental/vision coverage, paid time off, and more.
• Learning & Development: Paid training, mentorship programs, and access to industry certifications.
• Community & Culture: Inclusive, collaborative, and driven by a shared commitment to customer success.

Key Responsibilities

As a Remote Customer Experience & Sales Specialist at brighthush, you will:

• Serve as the first point of contact for inbound and outbound customer interactions, ensuring a seamless, positive experience.
• Diagnose and resolve technical and service‑related issues across our cable, fiber, and internet offerings.
• Identify upsell and cross‑sell opportunities that align with customer needs, driving revenue growth.
• Maintain accurate, real‑time documentation of customer interactions in our CRM system.
• Collaborate with technical support, billing, and network teams to resolve complex issues.
• Meet or exceed key performance indicators (KPIs) such as first‑contact resolution, customer satisfaction scores, and sales conversion rates.
• Participate in ongoing training to stay current on product updates, industry trends, and sales techniques.
• Contribute to continuous improvement initiatives, sharing insights and best practices with the team.

Essential Qualifications

• Minimum of 1 year of customer service or call center experience, preferably in telecommunications or a related field.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non‑technical audiences.
• Proficiency in navigating multiple software systems (CRM, ticketing, knowledge base) while managing high call volumes.
• Demonstrated ability to identify and close sales opportunities while maintaining a customer‑first mindset.
• Self‑motivated, organized, and able to work independently in a remote environment.
• Basic troubleshooting skills for internet, cable, and fiber services.
• High school diploma or equivalent; associate’s or bachelor’s degree preferred.

Preferred Qualifications

• Experience with brighthush CRM or similar platforms.
• Prior sales experience in a subscription or service‑based model.
• Knowledge of networking fundamentals (e.g., IP addressing, DNS, DHCP).
• Experience working in a remote or distributed team setting.
• Multilingual abilities (Spanish, French, etc.) are a plus.

Core Skills & Competencies

• Customer‑Centricity: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Analytical mindset to diagnose issues quickly and propose effective solutions.
• Sales Acumen: Ability to articulate value propositions and close deals while respecting customer needs.
• Adaptability: Comfortable navigating change, learning new tools, and adjusting to evolving priorities.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a remote setting.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience & Sales Specialist, you can expect:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular performance reviews with actionable feedback and goal setting.
• Opportunities to transition into senior support roles, account management, or sales leadership positions.
• Access to industry certifications (e.g., brighthush certifications) at no cost.
• Participation in cross‑departmental projects that broaden your skill set and visibility.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and mutual respect. Our remote team enjoys:

• Flexible scheduling that supports work‑life balance.
• Regular virtual team‑building events, including game nights, wellness challenges, and skill‑sharing sessions.
• Open communication channels—brighthush communication platform, brighthush collaboration platform, and weekly all‑hands meetings keep everyone aligned.
• Recognition programs that celebrate individual and team achievements.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation & Benefits

While specific figures may vary based on experience, the role offers:

• Competitive base salary plus commission multipliers for sales performance.
• 401(k) plan with company match to help you build long‑term wealth.
• Comprehensive health, dental, vision, and life insurance plans.
• Paid time off (PTO) and paid holidays.
• Paid training and professional development budget.
• Discounted brighthush services for you and your family in eligible service areas.
• Company‑provided equipment (laptop, headset, monitor) and a stipend for home‑office setup.
• Remote work allowance to cover internet and utilities.

How to Apply

If you are a motivated, customer‑focused professional ready to make a tangible impact in a fast‑growing telecommunications company, we want to hear from you. Click the link below to submit your application and join the brighthush team.