Seasoned Remote Customer Service Sales Associate – Pest Control Solutions Specialist & Client Engagement Champion

About brighthush

brighthush has been a trusted name in pest control since 2005, delivering innovative mosquito and tick barrier treatments that protect families, businesses, and communities across the United States. With a dedicated team of 201‑500 professionals, we blend on‑site expertise with cutting‑edge remote support to create a seamless experience for every customer. Our mission is simple yet powerful: safeguard people from hidden pest threats while delivering exceptional, personalized service that builds lasting relationships.

Why This Role Is a Game‑Changer

As a Remote Customer Service Sales Associate, you become the frontline ambassador of brighthush’s brand. Every call you handle is an opportunity to educate, inspire, and secure a safer environment for our clients. You’ll guide families and businesses through our proven sales methodology, ensuring they feel heard, respected, and confident in their decision to choose brighthush. In return, we offer a flexible schedule, high commission potential, continuous learning, and a culture that celebrates growth, innovation, and community impact.

Key Responsibilities

• Brand Ambassador: Represent brighthush with professionalism, courtesy, and deep product knowledge in every interaction.
• Solution‑Focused Selling: Drive sales of our full suite of services, emphasizing the 21‑day Protective Barrier Treatment and seasonal coverage options.
• Structured Sales Process: Follow our inbound sales methodology to maintain consistency, quality, and compliance across all calls.
• Active Listening & Empathy: Show genuine care for customer needs, ask thoughtful questions, and tailor solutions accordingly.
• Objection Handling: Turn hesitation into confidence by addressing concerns with data, stories, and clear benefits.
• Lead Conversion: Convert warm leads into new customers and upgrade existing single‑treatment clients to full‑season plans.
• Follow‑Up & Closing: Maintain momentum with new and former customers, ensuring a seamless transition from inquiry to service activation.
• CRM & Documentation: Accurately complete required forms, update client records, and track sales progress in our state‑of‑the‑art system.
• Team Collaboration: Work closely with field technicians, marketing, and support teams to align messaging and service delivery.
• Continuous Improvement: Provide feedback on scripts, product updates, and customer pain points to help refine our sales strategy.

Essential Qualifications

• High motivation and determination to exceed sales targets consistently.
• Excellent interpersonal and listening skills, with a natural ability to build rapport over the phone.
• Proven track record of overcoming objections and closing sales in a competitive environment.
• Resilience in the face of rejection, maintaining a positive attitude and persistence.
• Willingness to follow a structured sales process and adapt to evolving scripts and product updates.
• Detail‑oriented mindset for tracking customer information and sales metrics.
• Reliable internet connection and a quiet workspace suitable for remote work.
• Strong time‑management skills to prioritize calls, follow‑ups, and administrative tasks efficiently.
• Basic understanding of pest control or related industries is a plus.

Preferred Qualifications

• Prior experience in a customer‑service or sales role, preferably within pest control, home services, or related industries.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and call‑center software.
• Knowledge of mosquito and tick biology, as well as the benefits of barrier treatments.
• Experience with cold‑calling or warm‑lead conversion.
• Strong written communication skills for follow‑up emails and documentation.
• Experience in a remote or hybrid sales environment.

Skills & Competencies

• Communication: Clear, concise, and persuasive verbal communication.
• Active Listening: Ability to capture customer needs and respond appropriately.
• Problem Solving: Quickly identify solutions that align with customer goals.
• Time Management: Prioritize calls, follow‑ups, and administrative tasks efficiently.
• Adaptability: Thrive in a fast‑paced, evolving sales environment.
• Team Collaboration: Work closely with field technicians, marketing, and support teams.
• Tech Savvy: Comfortable using CRM, call‑center software, and collaboration tools.
• Customer‑Centric Mindset: Always put the customer’s needs first while driving business results.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Remote Customer Service Sales Associate, you will have access to:

• Comprehensive onboarding and paid training covering product knowledge, sales techniques, and company culture.
• Ongoing coaching sessions with senior sales leaders to refine skills and achieve higher performance tiers.
• Cross‑functional exposure to marketing, operations, and field service teams, giving you a holistic view of the business.
• Clear advancement pathways: from Associate to Senior Sales Representative, then to Team Lead or Sales Manager roles.
• Leadership development programs and mentorship opportunities.
• Access to industry conferences, webinars, and certification programs.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture at brighthush

Our culture is built on trust, transparency, and a shared commitment to community safety. Even though this role is remote, you will be an integral part of a vibrant, collaborative team that values:

• Flexibility: Work from anywhere in the USA with a schedule that fits your life.
• Recognition: Celebrate wins through monthly awards, spot bonuses, and public shout‑outs.
• Innovation: Contribute ideas that shape our sales strategies and customer experience.
• Community Impact: Join a mission‑driven company that protects families from pests and improves public health.
• Work‑Life Balance: Enjoy paid time off, mental health resources, and a supportive environment.
• Team Spirit: Participate in virtual team building, quarterly retreats, and community service days.

Compensation, Perks & Benefits

• Competitive base salary plus high commission potential based on performance.
• Paid training and onboarding to ensure you hit the ground running.
• Flexible remote schedule with the option to work from home or a local office.
• State‑of‑the‑art sales and routing system to streamline your workflow.
• Company‑provided equipment: high‑quality headset, monitor, and ergonomic accessories.
• Health, dental, and vision insurance options for full‑time employees.
• 401(k) matching program and employee stock purchase plan.
• Professional development stipend for courses, certifications, and conferences.
• Annual team retreats and community service days.
• Paid time off, sick leave, and holiday schedule.
• Employee wellness program, including mental health support and fitness reimbursements.

How to Apply

Ready to make a real difference while advancing your sales career? Click the link below to submit your application and join the brighthush family. We look forward to hearing how you can help families stay safe and pest‑free.