Dynamic Remote Customer Service Agent – Sarasota Area (Within 100 Miles) – Digital CX Specialist – Join brighthush

About brighthush

brighthush stands at the forefront of the customer experience (CX) industry, proudly serving as the leading minority‑owned CX powerhouse in the United States. With a legacy spanning more than 25 years, we have partnered with some of the world’s most respected brands, turning ordinary customer interactions into memorable, value‑driven experiences that drive loyalty and revenue. Our reputation for excellence is rooted in a relentless focus on the customer journey, a culture of innovation, and a deep commitment to empathy. Whether it’s a digital‑first contact center, a mobile‑first support portal, or a hybrid omnichannel strategy, brighthush delivers solutions that put people first and technology second.

Why Join brighthush?

At brighthush, we believe that the best work happens when people can be their authentic selves. We’re proud to be recognized as a Top Place to Work, and we back that claim with a culture that celebrates diversity, encourages collaboration, and rewards results. When you thrive at brighthush, we all win. Our team is made up of passionate, high‑performing professionals who are committed to continuous learning, innovation, and making a real difference for our clients and their customers.

Our Mission

We empower brands to create seamless, human‑centric experiences that delight customers and drive business growth. By combining cutting‑edge technology with a deep understanding of human behavior, we help our partners solve the toughest customer experience challenges. Every interaction you handle as a Customer Service Agent contributes to that mission, turning ordinary conversations into extraordinary moments of delight.

Position Overview

We’re looking for a highly motivated, customer‑centric individual to join our remote team as a Customer Service Agent. This role is based within 100 miles of Sarasota, FL, and involves annual travel to client sites. As a key member of our CX team, you will be the first line of support for customers, guiding them through product or service inquiries, resolving issues, and ensuring a positive experience that reflects brighthush’s commitment to excellence.

Key Responsibilities

• Real‑time Customer Support: Provide exceptional, real‑time support to customers via phone, chat, and email, ensuring every interaction is handled with professionalism and empathy.
• Active Listening & Problem Solving: Actively listen to understand the root of customer concerns, asking clarifying questions and confirming understanding before proposing solutions.
• Documentation & Data Integrity: Document detailed call information, including issue descriptions, actions taken, and follow‑up steps, to support auditing, reporting, and continuous improvement.
• CRM Management: Maintain accurate, up‑to‑date customer records in our CRM system, ensuring data integrity and compliance with privacy standards.
• Upsell & Cross‑sell: Identify upsell and cross‑sell opportunities by understanding customer needs and recommending relevant products or services.
• Cross‑Functional Collaboration: Collaborate with cross‑functional teams—product, technical support, and sales—to resolve complex issues and share insights that improve the overall customer experience.
• Continuous Learning: Participate in ongoing training and development programs to stay current on product knowledge, industry trends, and best practices in customer service.
• Quality & Compliance: Adhere to all company policies, procedures, and quality standards, including call monitoring and performance metrics.

Essential Qualifications

• High school diploma or GED.
• Minimum of 6 months of customer service or sales experience, preferably in a remote or call‑center environment.
• Strong verbal and written communication skills in English; additional language proficiency is a plus.
• Proficiency with computer systems, including CRM platforms, Microsoft Office, and web browsers.
• Reliable, high‑speed internet connection (minimum 10 Mbps download, 3 Mbps upload) and a private, quiet workspace.
• Comfortable using company‑issued equipment such as webcams and headsets.
• Excellent problem‑solving skills, with the ability to remain calm under pressure and think critically.
• Detail‑oriented mindset, ensuring accurate data entry and documentation.
• Self‑motivated, with a strong work ethic and the ability to work independently while staying connected to the team.

Preferred Qualifications

• Experience in a B2B or B2C customer support role for technology or digital services.
• Knowledge of customer experience metrics (CSAT, NPS, CES) and experience using them to drive improvement.
• Familiarity with remote work tools such as Slack, Zoom, and Asana.
• Previous experience with call‑center quality assurance and coaching.
• Background in sales or upselling, with a proven track record of meeting or exceeding targets.

What Makes You a Great Fit

We’re looking for someone who:

• Shows genuine empathy and a passion for helping others.
• Can translate complex technical information into clear, actionable guidance.
• Thrives in a fast‑paced, dynamic environment and adapts quickly to change.
• Is a team player who values collaboration and continuous learning.
• Maintains a positive attitude, even during challenging interactions.

Career Growth & Development

At brighthush, we invest heavily in our people. As a Customer Service Agent, you will have access to:

• brighthush Academy: A comprehensive learning platform offering courses on product knowledge, customer experience, leadership, and technical skills.
• Mentorship programs that pair you with experienced leaders for guidance and career planning.
• Leadership development tracks that prepare high‑performing agents for supervisory and managerial roles.
• Regular performance reviews and personalized development plans to help you reach your career goals.
• Opportunities to work on cross‑functional projects, expanding your skill set beyond customer service.

Work Environment & Culture

Our culture is built on the following pillars:

• Authenticity: We encourage you to bring your whole self to work and celebrate diverse perspectives.
• Collaboration: Teamwork is at the heart of everything we do. We share knowledge, celebrate wins, and learn from challenges together.
• Innovation: We’re constantly experimenting, testing, and iterating to deliver the best possible experience for our clients and their customers.
• Growth Mindset: Every day is an opportunity to learn something new, whether it’s a new tool, a new process, or a new way of thinking.
• Work‑Life Balance: We understand the importance of flexibility and support a healthy balance between professional and personal life.

Compensation & Benefits

While specific figures vary based on experience and role, brighthush offers a competitive salary that reflects the value of your expertise and dedication. In addition to base pay, you’ll enjoy:

• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Flexible work hours and fully remote work options.
• Technology stipend for home office setup.
• Wellness programs, including mental health resources and fitness subsidies.
• Employee recognition programs and annual company retreats.

How to Apply

If you’re ready to bring your passion for customer service to a dynamic, growth‑oriented environment, we’d love to hear from you. Submit your resume and a brief cover letter explaining why you’re the perfect fit for brighthush, and let’s start a conversation about how you can make a difference in the lives of our clients and their customers.

Apply now and become a part of the brighthush family—where your voice matters, your growth is supported, and every interaction is an opportunity to shine.