Dynamic Remote Customer Service Representative – Automotive Support & Order Assistance – Full‑Time, Florida/Georgia/Ohio/Tennessee/Texas

About brighthush

brighthush is a leading automotive solutions provider that delivers high‑quality parts, expert guidance, and a seamless customer experience to drivers across the United States. With a legacy of innovation and a commitment to community, brighthush empowers customers to keep their vehicles running smoothly while fostering a culture of collaboration, growth, and integrity. Whether you’re a seasoned automotive professional or a customer‑service enthusiast eager to learn, brighthush offers a dynamic environment where your contributions matter and your career can thrive.

Why Join brighthush?

• Impactful Work – Every call you handle directly improves a customer’s day, turning a simple query into a memorable experience.
• Remote Flexibility – Work from the comfort of your home while staying connected to a supportive team.
• Growth Opportunities – From entry‑level support to supervisory roles, brighthush invests in your professional development.
• Inclusive Culture – We celebrate diversity, champion equal opportunity, and create a welcoming environment for all team members.
• Competitive Compensation & Perks – Starting at $15.50 per hour with potential for growth based on performance, plus a comprehensive benefits package.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for our customers, ensuring every interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day duties will include:

• Answering inbound calls and responding to live chat inquiries regarding order status, returns, warranties, and automotive part selections.
• Utilizing the Talkdesk application and company‑provided equipment to log, track, and resolve customer issues in real time.
• Providing accurate, up‑to‑date information on product availability, shipping times, and return policies.
• Escalating complex or technical questions to the appropriate internal teams while maintaining clear communication with the customer.
• Maintaining a high level of call quality and customer satisfaction metrics, consistently meeting or exceeding departmental targets.
• Participating in ongoing training sessions to deepen your knowledge of vehicle systems, new product releases, and industry best practices.
• Collaborating with cross‑functional teams—sales, logistics, and technical support—to ensure a seamless customer journey.
• Contributing to continuous improvement initiatives by sharing feedback on processes, tools, and customer pain points.
• Adhering to all company policies, including data privacy, security protocols, and compliance standards.

Essential Qualifications

• High school diploma, GED, or equivalent work experience.
• Minimum 25 Mbps high‑speed cable internet connection (no DSL).
• Proficiency with Windows‑based computer systems and internet navigation.
• Strong listening skills and the ability to quickly understand and address customer needs.
• Excellent multitasking, time‑management, and organizational abilities.
• Demonstrated willingness to learn technical details about vehicle systems.
• Ability to follow direction, meet department standards, and drive continuous improvement.

Preferred Qualifications

• Prior customer service experience, especially in a call‑center or automotive context.
• ASE (Automotive Service Excellence) certifications or equivalent automotive knowledge.
• At least two years of experience in the automotive industry.
• Experience with CRM or call‑center software such as Talkdesk.
• Strong communication skills in both written and verbal English.

Skills & Competencies

• Customer‑Centric Mindset – Passion for solving problems and delivering exceptional service.
• Technical Aptitude – Comfortable learning new software, tools, and automotive concepts.
• Adaptability – Thrive in a fast‑paced environment with shifting priorities.
• Team Collaboration – Work effectively with colleagues across departments and time zones.
• Attention to Detail – Ensure accuracy in data entry, documentation, and follow‑up actions.
• Resilience – Maintain composure and professionalism during high‑volume periods.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and a 7‑week hands‑on training program covering product knowledge, customer‑service best practices, and technical troubleshooting.
• Regular performance reviews and personalized development plans.
• Cross‑training in sales, logistics, and technical support roles.
• Leadership development programs for high‑performing team members.
• Access to industry conferences, webinars, and ASE certification courses.

Work Environment & Culture

brighthush fosters a culture of respect, collaboration, and continuous improvement. Our remote team members enjoy:

• Flexible scheduling with rotating days off to maintain work‑life balance.
• Regular virtual team huddles, social events, and recognition programs.
• A supportive manager who values open communication and feedback.
• Inclusive policies that celebrate diversity and promote equal opportunity.

Compensation & Benefits

We offer a competitive starting rate of $15.50 per hour, with the potential for increased pay based on automotive knowledge, education, and experience. Additional benefits include:

• Health, dental, and vision insurance (subject to eligibility).
• Paid time off and holiday schedule.
• Employee assistance program and wellness resources.
• Retirement savings plan with company match (where applicable).
• Professional development stipend for certifications and training.
• Employee discount on automotive parts and accessories.

Work Schedule & Overtime

As a full‑time remote role, your regular hours will be Monday–Friday, 3:30 PM – Midnight ET, with rotating days off (Tuesday, Wednesday, or Thursday). You will also work every other Saturday from 9:00 AM – 5:30 PM ET. During peak call‑volume periods, overtime is required and will be compensated accordingly.

How to Apply

If you are a motivated, customer‑focused professional ready to join a forward‑thinking automotive brand, we encourage you to apply today. Bring your passion for service, your curiosity about vehicles, and your desire to make a difference.

To submit your application, click the link below and follow the prompts. We look forward to learning how you can contribute to the brighthush team.