Dynamic Remote Customer Service Representative – High‑Volume Call Center Specialist for Delivery, Payments, and Propane Services – Contract Position with brighthush

About brighthush

brighthush is a global leader in customer experience solutions, empowering businesses to deliver exceptional service across a wide range of industries. With a workforce of over 80,000 professionals worldwide, we partner with Fortune 500 companies and emerging startups alike to transform how they engage with their customers. Our mission is simple: to help our clients create memorable, friction‑free interactions that drive loyalty, revenue, and growth.

Why Join brighthush?

As a fully remote, contract‑based role, you’ll enjoy the flexibility of working from anywhere while contributing to one of the most dynamic customer service teams in the industry. You’ll be part of a high‑energy environment that values innovation, collaboration, and continuous improvement. Whether you’re a seasoned customer service veteran or a recent graduate looking to launch your career, brighthush offers the tools, training, and support you need to thrive.

Key Responsibilities

• Handle inbound calls related to delivery, payments, and propane services, ensuring each customer’s needs are met with professionalism and empathy.
• Resolve billing and transaction inquiries efficiently, using our state‑of‑the‑art CRM and knowledge base.
• Maintain high call quality by adhering to established scripts, SOPs, and quality metrics.
• Escalate complex issues to the appropriate teams while keeping the customer informed throughout the process.
• Document interactions accurately in the system, ensuring data integrity and compliance with privacy regulations.
• Collaborate with cross‑functional teams to share insights, report trends, and contribute to continuous improvement initiatives.
• Adapt to changing priorities during peak seasons, ensuring service levels remain consistent even under high volume.
• Participate in ongoing training to stay current on product updates, policy changes, and best practices.

Essential Qualifications

• Minimum of 1 year of proven customer service experience in a call‑center or high‑volume environment.
• Exceptional verbal communication skills with a strong focus on active listening and empathy.
• Proficiency with Microsoft Office 365 and basic office equipment.
• Reliable high‑speed internet connection, a dedicated headset with microphone, and a quiet workspace.
• Availability to work Monday‑Friday, 6 am–8 pm EST, with additional weekend coverage as needed.
• Strong problem‑solving skills and a passion for creating customer satisfaction.
• Ability to meet or exceed performance metrics, including average handle time, first‑contact resolution, and customer satisfaction scores.

Preferred Qualifications

• Bi‑lingual proficiency in Spanish (or another language) – a definite plus.
• Experience with call‑center software (e.g., Genesys, Five9, or similar).
• Knowledge of billing systems and payment processing.
• Previous experience in the propane or utilities sector.
• Familiarity with remote work best practices and self‑management tools.

Skills & Competencies

• Customer‑Centric Mindset – Always put the customer first and strive to exceed expectations.
• Communication Excellence – Clear, concise, and courteous communication across all channels.
• Technical Aptitude – Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management – Ability to juggle multiple tasks while maintaining high quality and accuracy.
• Adaptability – Thrive in a fast‑paced environment with shifting priorities.
• Team Collaboration – Work effectively with teammates, supervisors, and cross‑functional partners.
• Data Integrity – Maintain accurate records and adhere to data privacy standards.

Career Growth & Learning Opportunities

Even as a contract role, you’ll have access to brighthush’s extensive learning platform, including:

• On‑boarding modules covering product knowledge, customer service best practices, and compliance.
• Monthly skill‑building workshops on topics such as conflict resolution, upselling techniques, and advanced CRM usage.
• Mentorship from senior agents and managers who are eager to share their expertise.
• Performance reviews that highlight strengths and identify growth areas.
• Potential for contract extension or conversion to a full‑time position based on performance and business needs.

Work Environment & Culture at brighthush

brighthush champions a culture of inclusivity, innovation, and continuous improvement. As a remote team member, you’ll experience:

• Flexible scheduling that respects work‑life balance.
• Regular virtual team huddles and social events to foster connection.
• A transparent communication style that keeps everyone informed.
• Recognition programs that celebrate outstanding customer service and teamwork.
• Access to a vibrant community of professionals across multiple disciplines.

Compensation & Benefits

We offer a competitive hourly rate of $18.50 per hour, with compensation determined by experience, skill set, and performance. While this is a contract position, you may be eligible for the following benefits, subject to eligibility and enrollment:

• Medical, dental, and vision coverage.
• Critical illness, accident, and hospital plans.
• 401(k) retirement plan with pre‑tax and Roth options.
• Life insurance (voluntary life & AD&D for employee and dependents).
• Short‑ and long‑term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Paid time off (PTO), vacation, and sick leave.

Benefits are subject to change and may vary based on your job classification and length of employment. Eligibility requirements apply to some benefits and may depend on your classification and tenure.

Application Deadline

We anticipate closing this position on November 6, 2026. Apply early to secure your spot in this exciting, high‑impact role.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applications without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

How to Apply

Ready to bring your customer service expertise to a leading global brand? Click the link below to submit your application and join the brighthush family.