Dynamic Remote Customer Service Representative – Full‑Time, 4‑Day Work Week, Competitive Pay, Career Growth at brighthush

About brighthush

brighthush is a trailblazing technology company that harnesses the power of artificial intelligence to transform the way people manage their insurance and asset portfolios. From car and home ownership to comprehensive wealth protection, our AI‑driven platform delivers personalized, data‑rich insights that empower customers to make smarter, faster decisions. With a mission to democratize financial security, brighthush is growing rapidly and looking for passionate, customer‑centric professionals to join our remote team.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of a successful tech ecosystem. Our remote-first culture gives you the flexibility to work from anywhere while staying connected to a vibrant, collaborative community. We offer:

• Competitive, transparent compensation that rewards performance
• Generous paid time off and a 4‑day work week to support work‑life balance
• 401(k) matching and a robust retirement plan to secure your future
• Generous parental leave and flexible scheduling for new parents
• Continuous learning opportunities, including AI and product training, mentorship, and career‑pathing programs
• A culture that values diversity, equity, and inclusion, and encourages every voice to be heard

Position Overview

We are seeking a Remote Customer Service Representative to become the first line of support for our growing customer base. This role is ideal for individuals who thrive in fast‑paced, technology‑driven environments and are eager to help customers navigate our AI‑powered insurance solutions. Whether you have prior experience in customer service, sales, or hospitality—or you’re a self‑starter with strong communication and problem‑solving skills—brighthush welcomes you to apply.

Key Responsibilities

• Handle inbound calls, emails, and chat inquiries from customers across the United States and Ontario, Canada.
• Process service requests, policy updates, and claims submissions with accuracy and efficiency.
• Resolve customer inquiries by leveraging product knowledge, troubleshooting skills, and empathy.
• Document all interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Collaborate with cross‑functional teams—Product, Engineering, and Sales—to provide feedback on user experience and product enhancements.
• Maintain a high level of customer satisfaction, aiming for first‑contact resolution and positive CSAT scores.
• Participate in ongoing training sessions to stay current on new features, policy changes, and industry best practices.
• Contribute to continuous improvement initiatives, suggesting process optimizations and automation opportunities.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and a proactive mindset.
• Ability to work independently in a remote setting, managing time effectively and meeting performance metrics.
• Experience with CRM platforms (e.g., Salesforce, Zendesk) and basic knowledge of data privacy standards.
• Resides in one of the following states or Ontario, Canada: Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, North Carolina, New Jersey, Nevada, New York, Oregon, Tennessee, Texas, Utah, Virginia, or the listed cities (Richmond, Charlotte, Mesa, Norfolk, Fort Worth, Albany, Knoxville).
• Availability to work a 4‑day work week, with flexible hours to accommodate customer needs.

Preferred Qualifications

• Prior experience in customer service, technical support, or sales roles.
• Background in the insurance, fintech, or AI industry.
• Multilingual capabilities beyond English.
• Experience with AI or chatbot platforms.
• Strong analytical skills and comfort with data‑driven decision making.

Key Skills & Competencies

• Customer‑first mindset with a genuine desire to help.
• Exceptional listening and empathy skills.
• Adaptability to rapidly changing product features and customer expectations.
• Strong organizational skills and meticulous attention to detail.
• Team collaboration and cross‑functional communication.
• Tech savviness: comfortable using multiple digital tools and learning new software quickly.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your interests and strengths. As a Customer Service Representative, you will have the chance to:

• Advance into senior support roles, such as Team Lead or Customer Success Manager.
• Transition into product or engineering teams by leveraging your deep customer insights.
• Take on specialized projects, like AI integration or policy automation, to broaden your technical skill set.
• Participate in leadership development programs, mentorship circles, and hackathons that foster innovation.
• Earn certifications in customer experience, data privacy, or AI fundamentals through our learning portal.

Work Environment & Culture

brighthush champions a culture of transparency, collaboration, and continuous improvement. Our remote team enjoys:

• Weekly virtual town halls where leadership shares company updates and celebrates wins.
• Monthly “Innovation Fridays” where employees pitch new ideas and prototype solutions.
• Access to a digital wellness platform that offers meditation, fitness, and mental health resources.
• A community of peers who value open communication, constructive feedback, and mutual support.
• Regular virtual team‑building events—game nights, trivia, and coffee chats—to foster camaraderie.

Compensation & Benefits

We offer a competitive salary range of USD 39,520 – 43,680 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• 401(k) matching up to 4% of your salary.
• Generous paid time off (PTO) that grows with tenure.
• Flexible parental leave policies for new parents.
• Health, dental, and vision insurance plans with employer contributions.
• Access to a wellness stipend for gym memberships, mental health apps, or home office upgrades.
• Annual performance bonuses tied to company and individual metrics.

How to Apply

If you’re ready to join a forward‑thinking, AI‑driven company that values your voice and rewards your dedication, we encourage you to apply today. Bring your passion for customer service, your curiosity about technology, and your commitment to excellence. Let’s build the future of insurance together at brighthush.

Ready to take the next step? Submit your application through our careers portal and become part of the brighthush family.