Senior Associate Director – Enterprise SaaS Sales & Customer Interaction Solutions – AI, CX, CCaaS & Digital Transformation

About brighthush

brighthush is a trailblazing technology powerhouse at the forefront of digital transformation. With a global footprint spanning cloud, mobility, IoT, collaboration, security, media, and network services, we empower businesses to thrive in an increasingly connected world. Our mission is simple yet ambitious: to deliver intelligent, customer‑centric solutions that unlock growth, streamline operations, and elevate the customer experience. As a leader in the enterprise SaaS arena, we blend cutting‑edge technology with deep industry expertise, creating a culture where innovation, agility, and impact converge.

Role Overview

We are seeking a seasoned sales leader to join our dynamic team as Associate Director – Customer Interaction Suite. In this senior‑level role, you will spearhead the acquisition of high‑value enterprise accounts, cultivate a robust pipeline of prospects, and drive complex, multi‑stage sales cycles that span AI, CX, CCaaS, and digital transformation solutions. Your strategic vision, executive presence, and proven track record as a hunter will be instrumental in expanding brighthush’s market reach and solidifying our position as the go‑to partner for organizations seeking transformative customer engagement platforms.

Key Responsibilities

• New Customer Acquisition: Identify, qualify, and close new enterprise logos across diverse verticals, leveraging a consultative sales approach that aligns our solutions with client objectives.
• Pipeline Development: Build and maintain a high‑volume, high‑quality pipeline of qualified opportunities, ensuring a steady flow of revenue and a clear forecast for the sales organization.
• Strategic Negotiations: Lead complex negotiations with C‑suite executives, steering deals toward mutually beneficial outcomes while safeguarding profitability and margin targets.
• Cross‑Functional Collaboration: Partner with product, marketing, and customer success teams to tailor solutions, refine messaging, and ensure seamless handoffs from prospect to post‑sale implementation.
• Thought Leadership: Represent brighthush at industry events, webinars, and client engagements, positioning the company as a trusted advisor in AI, CX, and digital transformation.
• Sales Enablement: Mentor and coach junior sales professionals, sharing best practices, sales playbooks, and insights that elevate the overall performance of the sales organization.
• Data‑Driven Decision Making: Utilize CRM and analytics tools to track performance metrics, forecast revenue, and identify opportunities for process improvement.

Essential Qualifications

• Minimum of 10+ years of enterprise SaaS sales experience, with a strong focus on AI, CX, CCaaS, or digital transformation solutions.
• Demonstrated success as a hunter, consistently exceeding new‑logo acquisition targets and driving revenue growth in highly competitive markets.
• Proven ability to manage complex, multi‑stage sales cycles that involve multiple stakeholders, including C‑suite executives and technical decision makers.
• Exceptional executive presence and communication skills, capable of articulating value propositions to senior leaders and influencing key decision makers.
• Fluency in English, with strong written and verbal communication skills.
• Experience working in a remote, distributed environment, with a track record of delivering results while maintaining high levels of collaboration and accountability.

Preferred Qualifications

• Background in selling cloud‑native, AI‑driven customer engagement platforms or related SaaS solutions.
• Experience with sales methodologies such as MEDDPICC, SPIN Selling, or Challenger Sales.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and sales analytics tools.
• Prior leadership experience managing a sales team or a high‑performing sales region.
• Knowledge of industry trends in customer experience, contact center as a service (CCaaS), and digital transformation.
• Track record of building and scaling sales processes in a fast‑moving, high‑growth environment.

Skills & Competencies

• Strategic Thinking: Ability to develop long‑term sales strategies that align with corporate objectives and market dynamics.
• Relationship Building: Skilled at forging trust‑based relationships with key stakeholders across all levels of an organization.
• Negotiation & Closing: Mastery of negotiation tactics that secure favorable terms while maintaining strong client relationships.
• Analytical Acumen: Comfortable interpreting data to inform decision making, forecast revenue, and identify growth opportunities.
• Adaptability: Thrives in a fast‑paced, evolving environment, quickly adjusting strategies to meet changing market conditions.
• Team Leadership: Proven ability to inspire, coach, and develop high‑performing sales teams.
• Customer‑Centric Mindset: Deep commitment to understanding customer pain points and delivering solutions that drive measurable outcomes.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As an Associate Director, you will:

• Lead a high‑impact sales team, gaining experience in people management, talent development, and performance coaching.
• Collaborate with product and engineering leaders to influence roadmap decisions, ensuring that customer needs shape future innovations.
• Participate in executive‑level strategy sessions, contributing insights that shape the company’s direction and market positioning.
• Access a robust learning ecosystem, including leadership development programs, industry certifications, and continuous training on emerging technologies.
• Benefit from a clear career ladder that offers progression to Director, Vice President, or Chief Revenue Officer roles, depending on performance and ambition.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, curiosity, and accountability. Our remote‑first model empowers employees to work from anywhere while staying connected through:

• Weekly virtual town halls and cross‑functional “innovation labs” that encourage idea sharing.
• Regular virtual coffee chats and informal networking events to build camaraderie across teams.
• A transparent performance framework that rewards results, creativity, and continuous improvement.
• Commitment to diversity, equity, and inclusion, ensuring that every voice is heard and valued.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary: USD 138,922 – 182,635 per year, commensurate with experience and performance.
• Variable Incentives: Targeted annual bonuses tied to individual and team revenue goals.
• Equity Opportunities: Potential for stock options or restricted stock units, aligning your success with the company’s long‑term growth.
• Paid Time Off: Generous vacation, sick leave, and personal days, supporting work‑life balance.
• Retirement Plan: 401(k) with company match to help secure your future.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, along with mental health resources.
• Professional Development: Reimbursement for industry certifications, conferences, and training courses.
• Remote Work Flexibility: Fully remote role based in Delaware, United States, with the freedom to work from any location that suits you.

Why Join brighthush?

When you join brighthush, you become part of a forward‑thinking organization that is reshaping how businesses connect with their customers. You will:

• Drive transformative change for enterprise clients, helping them unlock new revenue streams and operational efficiencies.
• Collaborate with a talented, diverse team that values innovation, integrity, and impact.
• Enjoy a flexible, remote work environment that supports your personal and professional priorities.
• Benefit from a culture that rewards ambition, celebrates success, and invests in your growth.

How to Apply

If you are a results‑driven sales leader with a passion for AI, CX, and digital transformation, we want to hear from you. Click the link below to submit your application and take the next step in your career with brighthush.