Dynamic Remote Customer Service Representative – Home Healthcare Support Specialist (Flexible Hours, Competitive Pay)

About brighthush

At brighthush, we are redefining the way people experience home healthcare. Our mission is to empower patients and caregivers with compassionate, tech‑savvy support that makes quality care accessible from the comfort of their own homes. With a rapidly growing network of providers, a user‑friendly patient portal, and a culture that values innovation, empathy, and continuous learning, brighthush is the place where dedicated professionals can make a real difference while enjoying the flexibility of a remote work environment.

Why Join brighthush?

Working as a Remote Customer Service Representative at brighthush means you’ll be the first line of contact for patients seeking essential home healthcare services. You’ll help guide them through the enrollment process, answer questions, and ensure a seamless experience that reflects the high standards of our organization. Whether you’re a seasoned customer‑service veteran or a recent graduate looking to launch your career, brighthush offers:

• Competitive hourly pay starting at $12 per hour, with opportunities for performance‑based bonuses.
• Fully remote work—no commute, no office walls, just a reliable internet connection.
• Flexible scheduling: work any 20+ hours per week within our operating window (Mon‑Fri, 8 am‑7 pm ET).
• Comprehensive training and ongoing professional development.
• A supportive, inclusive culture that values every team member’s voice.

Key Responsibilities

As a Remote Customer Service Representative, you will:

• Serve as the first point of contact for patients and referral sources seeking home healthcare services.
• Handle inbound calls and inquiries from providers, referral partners, and potential patients with professionalism and empathy.
• Review patient histories as needed to ensure accurate and timely service.
• Answer questions and provide information about available services, eligibility, and enrollment procedures.
• Verify patient membership status and eligibility for services.
• Collect and enter clinical and demographic data into the brighthush patient portal, ensuring data integrity and confidentiality.
• Schedule appointments and coordinate with care teams to confirm availability.
• Provide technical support for patients and referral partners navigating the patient portal or other digital tools.
• Escalate complex issues to the appropriate internal teams while maintaining a positive patient experience.
• Maintain accurate records of all interactions in the CRM system.
• Participate in continuous improvement initiatives to enhance the patient journey and streamline processes.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a healthcare or related field.
• Strong verbal and written communication skills in English.
• Proficiency with computers, including Microsoft Office Suite and CRM platforms.
• Ability to work independently, manage time effectively, and maintain focus in a remote setting.
• Excellent problem‑solving skills and a proactive approach to resolving customer inquiries.
• Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
• Availability to work at least 20 hours per week within the specified operating hours.

Preferred Qualifications

• Experience working in a remote or virtual customer‑service environment.
• Background in home healthcare, medical billing, or a related industry.
• Knowledge of electronic health record (EHR) systems.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Prior experience with call‑center metrics and performance dashboards.

Key Skills & Competencies

• Customer‑Centric Mindset – Always put the patient first and strive to exceed expectations.
• Communication Excellence – Clear, concise, and compassionate communication across all channels.
• Technical Proficiency – Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Adaptability – Thrive in a fast‑paced, evolving environment and quickly learn new processes.
• Team Collaboration – Work effectively with cross‑functional teams, even when operating remotely.
• Attention to Detail – Ensure accuracy in data entry and documentation.
• Resilience & Empathy – Handle challenging situations with composure and understanding.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Service Representative, you can expect:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular performance reviews and goal‑setting sessions to identify growth opportunities.
• Access to online courses, webinars, and certifications in healthcare, customer service, and technology.
• Potential career tracks into roles such as Patient Success Manager, Quality Assurance Analyst, or Operations Coordinator.
• Opportunities to lead process improvement projects and contribute to strategic initiatives.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and teamwork. Even though we operate remotely, we maintain a vibrant virtual community through:

• Weekly virtual coffee chats and team huddles.
• Monthly town‑hall meetings where leadership shares updates and celebrates wins.
• Open‑door communication channels for feedback and ideas.
• A culture that values work‑life balance, mental health, and personal well‑being.
• Recognition programs that celebrate outstanding customer service and innovation.

Compensation, Perks, and Benefits

While the base hourly rate starts at $12, we offer a comprehensive benefits package designed to support your professional and personal life:

• Competitive hourly pay with potential for performance bonuses.
• Health, dental, and vision insurance options (for eligible employees).
• Flexible paid time off (PTO) and paid holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program (EAP) for mental health support.
• Access to a digital wellness platform with fitness, meditation, and mindfulness resources.
• Regular team‑building activities and virtual social events.

How to Apply

Ready to make a meaningful impact while enjoying the flexibility of remote work? Click the button below to submit your application and join the brighthush family.

Apply Now

We’re Excited to Meet You!

At brighthush, we’re committed to creating a supportive, inclusive environment where every team member can thrive. If you’re passionate about delivering exceptional customer service, eager to learn, and ready to help patients receive the care they deserve, we encourage you to apply today. Together, we’ll transform the home healthcare experience—one call at a time.