Full‑Time Remote Customer Service Representative – Healthcare Support & Client Success Specialist

About brighthush

brighthush is a leading innovator in the healthcare technology space, dedicated to transforming the way patients, providers, and pharmaceutical partners connect and communicate. With a mission to deliver seamless, patient‑centric solutions, brighthush empowers healthcare professionals to focus on what matters most: delivering high‑quality care. Our culture is built on collaboration, continuous learning, and a commitment to excellence. As a remote‑first organization, we give our team members the flexibility to work from anywhere in the United States while staying connected to a vibrant, supportive community.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that values innovation, empathy, and impact. We offer:

• Competitive base salary with performance‑based bonuses
• Comprehensive medical, dental, and vision coverage for you and your family
• 401(k) plan with company match to help you build a secure future
• Generous paid time off (PTO) and holiday schedule
• Unlimited learning budget for courses, certifications, and conferences
• Regular virtual team events, wellness programs, and mentorship opportunities
• Clear career progression paths from Customer Success to Leadership roles

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline ambassador for our brand, ensuring every interaction strengthens relationships and drives satisfaction. Your day‑to‑day duties will include:

• Engage with a diverse customer base: Communicate with healthcare providers, office staff, patients, pharmacists, and pharmaceutical sales representatives via phone, email, and chat.
• Resolve inquiries efficiently: Address immediate questions, requests, and concerns, providing clear, accurate information and timely solutions.
• Manage high‑volume contact: Handle a steady flow of inbound and outbound calls, ensuring each interaction is logged and followed up according to protocol.
• Escalate complex issues: Identify and forward escalations to the appropriate department, ensuring a seamless handoff and resolution.
• Maintain data integrity: Accurately enter and update customer information in our CRM and other systems, ensuring data quality for future interactions.
• Promote brand loyalty: Build meaningful relationships through proactive outreach, upselling relevant products, and gathering feedback to improve our services.
• Collaborate cross‑functionally: Work closely with Sales, Technical Support, and Product teams to share insights and drive continuous improvement.
• Adhere to compliance standards: Follow all regulatory guidelines and internal policies related to patient privacy and data security.
• Participate in training: Engage in ongoing learning to stay current on product updates, industry trends, and customer service best practices.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, preferably in a call center or healthcare environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Excellent problem‑solving abilities and a customer‑first mindset.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Valid driver’s license and willingness to travel for occasional in‑person training (if required).

Preferred Qualifications

• Experience in the healthcare or pharmaceutical industry.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous remote work experience with a proven track record of self‑management.
• Strong analytical skills and the ability to interpret customer data to identify trends.
• Experience with telehealth platforms or digital health solutions.

Core Skills & Competencies

• Customer‑Centricity: Passion for delivering exceptional service and building lasting relationships.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Aptitude: Quick learner who can navigate new software and troubleshoot basic technical issues.
• Adaptability: Comfortable working in a dynamic environment with evolving processes.
• Team Collaboration: Ability to work effectively with cross‑functional teams and share insights.
• Data‑Driven Decision Making: Comfortable using metrics and analytics to improve service quality.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you’ll have the chance to:

• Progress to Senior Support Specialist, Team Lead, or Customer Success Manager roles.
• Transition into product management, sales, or technical support based on your interests.
• Earn certifications in customer experience, healthcare compliance, or project management.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Even though we operate remotely, we maintain strong connections through:

• Weekly virtual huddles and monthly town‑hall meetings.
• Quarterly virtual retreats and team‑building activities.
• Open‑door communication channels with leadership.
• Inclusive policies that celebrate diversity and promote work‑life balance.
• Recognition programs that reward outstanding performance and teamwork.

Compensation & Benefits

While specific figures may vary based on experience, we offer:

• Competitive base salary ranging from $45,000 to $55,000 annually.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Full medical, dental, and vision coverage for you and your dependents.
• 401(k) plan with up to 4% company match.
• Paid time off (PTO) of 15 days per year plus company holidays.
• Unlimited learning stipend for courses, certifications, and conferences.
• Flexible work hours within core collaboration windows.
• Employee assistance program and wellness resources.

How to Apply

If you’re ready to bring your passion for customer service to a dynamic, remote‑first healthcare technology company, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Join us in shaping the future of healthcare communication and making a real difference in people’s lives.

Join brighthush Today – Where Your Voice Matters

At brighthush, every conversation counts. Your role as a Remote Customer Service Representative will directly influence patient outcomes, provider satisfaction, and the overall success of our platform. We’re looking for dedicated, empathetic, and proactive individuals who thrive in a fast‑paced, collaborative environment. If you’re ready to grow, learn, and make an impact from the comfort of your own home, apply now and become part of a team that values innovation, integrity, and excellence.