Dynamic Remote Customer Success Associate – Energy Technology & Demand Response Champion – Spearhead Onboarding & Customer Engagement at brighthush

About brighthush

brighthush is a trailblazing energy technology company that empowers commercial and industrial customers to unlock the full potential of the power grid. By leveraging advanced demand response programs, we help businesses reduce peak demand, lower electricity costs, and contribute to a cleaner, more resilient energy future. Founded in 2016, brighthush has grown to a vibrant team of 201‑500 professionals headquartered in San Francisco, California, and operates across the United States and Canada. Our mission is simple: accelerate the transition to a sustainable energy system by making it easier for businesses to participate in real‑time energy markets.

Why brighthush?

At brighthush, we’re not just a company – we’re a movement. Every day, our engineers, data scientists, and customer success specialists collaborate to create solutions that have a measurable impact on the environment and on our clients’ bottom lines. If you’re passionate about technology, sustainability, and customer success, you’ll find a place where your work truly matters.

What We Offer

• All‑Remote Work Environment: Work from anywhere in the United States or Canada, with flexible hours that respect your personal life and professional growth.
• Competitive Compensation: A base salary that reflects your experience, paired with performance bonuses tied to customer satisfaction and project success.
• Comprehensive Benefits: Health, dental, and vision coverage; generous paid time off; mental‑health resources; and a 401(k) plan with company match.
• Learning & Development: Access to industry conferences, online courses, and internal knowledge‑sharing sessions to keep you at the cutting edge of energy technology.
• Impactful Work: Your contributions directly influence how businesses reduce their carbon footprint and lower energy costs.

Position Overview

As a Remote Customer Success Associate at brighthush, you will be the linchpin that connects our clients, internal teams, and the broader energy ecosystem. Your primary focus will be to manage the end‑to‑end onboarding of new sites, ensuring a smooth transition from signed contract to live operation. You will also serve as the ongoing advocate for our customers, handling dispatch events, registrations, and seasonal updates with professionalism and precision.

Key Responsibilities

• End‑to‑End Onboarding: Lead onboarding projects from contract signing to live operation, maintaining a real‑time status dashboard for each site.
• Stakeholder Collaboration: Work daily with site contacts, operations leads, and energy champions to develop curtailment plans, gather documentation, and coordinate installations.
• Cross‑Functional Handoffs: Seamlessly transition projects between Sales, Field Engineering, Market Ops, and Dispatch Ops, ensuring no bottlenecks or miscommunications.
• Dispatch Support: Monitor dispatch events, troubleshoot under‑performance, and coordinate follow‑ups with customers and internal teams.
• Process Improvement: Identify onboarding pain points, propose solutions such as clearer templates or tighter tracking mechanisms, and champion continuous improvement.
• Customer Advocacy: Serve as the primary point of contact for customers, setting realistic expectations and delivering transparent communication.
• Data Management: Maintain accurate records in Salesforce (or equivalent CRM), Google Workspace, and Excel, ensuring data integrity and accessibility.
• Compliance & Authorization: Verify that all team members are authorized to work from their home location in the U.S. or Canada, in line with company policy.

Essential Qualifications

• Minimum 2 years of experience in a customer‑facing role such as Customer Success, Onboarding, Implementation, Account Management, or Project Management.
• Proven track record of owning complex projects with multiple stakeholders, keeping them organized, on schedule, and within scope.
• Strong interpersonal skills: comfortable being the face of brighthush to customers, including delivering difficult news with empathy.
• Persistence and diplomacy: ability to influence cross‑functional teams without direct authority.
• Process‑oriented mindset: habit of identifying inefficiencies and implementing improvements.
• Passion for the energy transition: genuine excitement about the role and the broader mission of brighthush.
• Proficiency in Salesforce (or similar CRM), Google Workspace, and advanced Excel functions.
• Authorized to work remotely from the U.S. or Canada, with the ability to travel as needed under the Global Remote Travel Policy.

Preferred Qualifications

• Experience in the energy or utilities sector, particularly with demand response programs.
• Knowledge of energy market operations, grid dynamics, and regulatory frameworks.
• Project management certifications (PMP, Agile, or similar).
• Multilingual abilities to support a diverse client base.

Core Competencies & Skills

• Communication: Clear, concise, and persuasive written and verbal communication across all levels.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose actionable solutions.
• Customer‑Centric Mindset: Deep empathy for client needs and a relentless drive to exceed expectations.
• Organizational Excellence: Mastery of project tracking tools, timelines, and documentation standards.
• Adaptability: Thrive in a fast‑paced, evolving environment where priorities shift quickly.
• Team Collaboration: Strong partnership skills, working effectively with cross‑functional teams.
• Technical Aptitude: Comfortable learning new software, data dashboards, and industry‑specific tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Success Associate, you will have clear pathways to advance into:

• Senior Customer Success Manager – overseeing a portfolio of high‑value accounts.
• Customer Success Lead – managing a team of associates and shaping strategy.
• Product Management – translating customer feedback into product enhancements.
• Operations Manager – leading cross‑functional initiatives that drive company efficiency.

We also invest in your professional development through mentorship programs, industry certifications, and attendance at leading conferences such as the Global Energy Summit and the Demand Response Forum.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and innovation. Our remote culture encourages autonomy while fostering collaboration through:

• Weekly virtual town halls with leadership.
• Monthly hackathons and innovation challenges.
• Open‑door policy: any team member can reach out to any leader.
• Inclusive hiring practices that celebrate diverse perspectives.
• Regular wellness check‑ins and mental‑health resources.

Compensation & Perks

While specific figures vary by experience and location, you can expect:

• Competitive base salary aligned with industry standards.
• Annual performance bonus tied to customer satisfaction metrics.
• Health, dental, and vision insurance with generous coverage.
• Paid time off (PTO) and holidays.
• 401(k) plan with company match.
• Unlimited learning budget for courses, certifications, and conferences.
• Flexible work hours and remote work stipend.

How to Apply

If you’re ready to make a tangible impact on the energy transition and thrive in a dynamic, remote environment, we’d love to hear from you. Submit your application through our careers portal or click the link below to start the process.

Apply to brighthush Today

Join brighthush – Where Innovation Meets Impact

At brighthush, every project you touch is a step toward a cleaner, smarter grid. Your expertise will help businesses reduce their carbon footprint, lower energy costs, and become active participants in the energy market. If you’re passionate about customer success, eager to solve complex problems, and excited about the future of energy, this is the role for you. Apply now and become part of a team that’s redefining how the world uses electricity.