Remote Coordinating Center Associate – Customer Service & Program Operations Specialist – Empowering Clinical Research Excellence at brighthush

About brighthush and the Clinical Research Landscape

brighthush is a trailblazer in evidence development and access solutions, empowering pharmaceutical, biotech, and medical device companies to bring life‑changing therapies to patients worldwide. Since its founding in 2003, brighthush has grown into a global organization with a dedicated workforce of over 5,000 professionals. Our mission is to bridge the gap between clinical evidence and real‑world impact, ensuring that every stakeholder—from investigators and patients to payers and regulators—has the information, support, and resources they need to succeed.

In the fast‑moving world of clinical research, the role of a Coordinating Center Associate is pivotal. These professionals act as the backbone of program operations, delivering seamless customer service, meticulous data management, and unwavering compliance across multiple studies. If you thrive in a dynamic, remote environment and are passionate about making a tangible difference in patient outcomes, brighthush invites you to join our team.

Why Work at brighthush?

• Remote Flexibility – Work from anywhere in the United States with a fully supported home‑office setup.
• Career Growth – Clear pathways to promotion, mentorship programs, and cross‑functional project exposure.
• Competitive Compensation – Base salary, performance bonuses, and a comprehensive benefits package.
• Wellness & Work‑Life Balance – 20 days of paid time off, flexible scheduling, telemedicine, and wellness initiatives.
• Learning & Development – Tuition reimbursement, internal training modules, and access to industry conferences.
• Inclusive Culture – A diverse, collaborative environment that values every voice and encourages innovation.

Key Responsibilities

As a Remote Coordinating Center Associate, you will be the primary point of contact for stakeholders across multiple clinical programs. Your day‑to‑day tasks will include:

• Managing inbound and outbound communications from patients, healthcare providers, and study sites via phone, email, fax, and secure messaging platforms.
• Delivering consistent, high‑quality customer service that aligns with brighthush’s standards of excellence.
• Applying in‑depth knowledge of program guidelines, disease states, and medication protocols to accurately interpret call scripts and data requests.
• Conducting thorough data verification, resolving discrepancies, and ensuring all information is captured in the Clinical Trial Management System (CTMS) and other secure applications.
• Executing full follow‑up cycles for missing or incomplete data, including documentation, safety reporting, and data entry.
• Escalating complex issues to program leadership with concise, actionable summaries.
• Maintaining meticulous logs of all stakeholder interactions in accordance with Standard Operating Procedures (SOPs).
• Assisting with site recruitment, launch coordination, and training material development when required.
• Ensuring compliance with all program regulations, including re‑education of stakeholders, documentation of non‑compliant events, and timely follow‑up on alerts and reminders.
• Preparing compliance materials for client meetings, shipping program supplies, and processing honoraria as needed.
• Reviewing documents for adherence to program standards and taking corrective action.
• Performing data entry, filing, and confirmation tasks with precision and speed.
• Collaborating with Program Managers, Associate Program Managers, and Senior Managers to meet project milestones.
• Adapting to evolving priorities and contributing to continuous improvement initiatives.

Essential Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Minimum of 3 years of experience in a customer service, clinical research, or data management role.
• Proficiency in multitasking, prioritization, and critical thinking within complex program environments.
• Strong written and verbal communication skills, with the ability to convey technical information clearly.
• Advanced proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience using clinical trial management systems.
• Demonstrated ability to work independently, make decisions with minimal supervision, and maintain data integrity.
• Adaptability to dynamic work environments and changing program requirements.
• Customer‑service orientation with a track record of delivering exceptional stakeholder experiences.

Preferred Qualifications

• Experience in the pharmaceutical or biotech industry, particularly within clinical research operations.
• Knowledge of regulatory compliance frameworks such as FDA, EMA, or ICH guidelines.
• Familiarity with electronic data capture (EDC) platforms and secure data handling protocols.
• Previous involvement in site recruitment, training, or launch activities.
• Project management experience or certification (PMP, CAP, etc.).

Core Competencies & Skills

• Attention to Detail – Ensuring accuracy in data entry, documentation, and compliance reporting.
• Problem‑Solving – Quickly diagnosing issues and implementing effective solutions.
• Time Management – Balancing multiple tasks while meeting deadlines.
• Collaboration – Working seamlessly with cross‑functional teams across geography.
• Technical Proficiency – Comfortable navigating complex software and troubleshooting basic technical issues.
• Customer‑Centric Mindset – Prioritizing stakeholder satisfaction and fostering positive relationships.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Coordinating Center Associate, you will:

• Gain exposure to multiple therapeutic areas and study designs.
• Participate in cross‑functional projects that broaden your skill set.
• Receive mentorship from senior program managers and industry experts.
• Access internal training modules covering clinical operations, regulatory compliance, and data management.
• Earn certifications such as Certified Clinical Research Professional (CCRP) or Certified Clinical Research Coordinator (CCRC) through our tuition reimbursement program.
• Progress into roles such as Program Coordinator, Clinical Operations Manager, or Project Lead.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and collaboration. You will be part of a global team that values:

• Open communication channels, including weekly virtual huddles and instant messaging.
• Inclusive decision‑making, where every team member’s input is heard.
• Continuous learning, with quarterly knowledge‑sharing sessions and industry webinars.
• Recognition of achievements through peer‑to‑peer shout‑outs and annual awards.
• Flexibility to balance professional responsibilities with personal commitments.

Compensation & Benefits

While specific salary ranges are determined by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards.
• Performance‑based bonuses tied to program milestones.
• 401(k) plan with company match.
• Health, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Paid time off (20 days annually, accruing) and paid holidays.
• Paid parental leave and adoption assistance.
• Short‑term and long‑term disability coverage.
• Life insurance and supplemental coverage options.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Telemedicine services for virtual doctor appointments.
• Employee Assistance Program (EAP) for mental health support.
• Discount programs across a range of consumer goods and services.

How to Apply

Ready to make a difference in the lives of patients and the future of medicine? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Remote Coordinating Center Associate role at brighthush. We look forward to exploring how your expertise can contribute to our mission of advancing evidence development and patient access.