Dynamic Remote Customer Success Representative – Elevate Brand Experiences & Drive Customer Delight at brighthush

About brighthush

brighthush is the leading force in the promotional products and brand experience industry, blending creativity, technology, and sustainability to help businesses leave lasting impressions. With a portfolio that spans high‑quality promotional items, custom apparel, innovative print‑on‑demand solutions, and cutting‑edge digital tools, brighthush empowers brands to connect with their audiences in meaningful ways. Our mission is simple: delight customers, inspire teams, and champion sustainable practices that set new standards for the industry.

Why Join brighthush?

At brighthush, we believe that every team member plays a pivotal role in shaping the future of brand storytelling. We offer a culture that is:

• Collaborative & Inclusive: Your voice matters. We foster an environment where ideas flow freely and every perspective is valued.
• Innovative & Forward‑Thinking: From AI‑driven order management to real‑time analytics, we invest heavily in modern technology to keep our customers ahead of the curve.
• Environmentally Responsible: Sustainability is at the core of every decision we make—from sourcing eco‑friendly materials to reducing waste across our supply chain.
• Growth‑Focused: We provide continuous learning opportunities, mentorship programs, and clear career pathways that help you evolve from a customer support specialist to a strategic partner.

Position Overview

As a Remote Customer Success Representative, you will be the frontline ambassador for brighthush, ensuring that every customer interaction is handled with professionalism, empathy, and a solution‑oriented mindset. You will manage inbound inquiries, resolve issues, guide customers through the order process, and collaborate with cross‑functional teams to deliver a seamless experience.

Key Responsibilities

• Deliver accurate, timely, and courteous support across multiple channels (phone, email, chat, and ticketing systems).
• Handle order inquiries, product information requests, and issue resolution while maintaining high customer satisfaction scores.
• Collaborate with Sales, Fulfillment, and Product teams to ensure smooth communication and timely resolution of customer concerns.
• Maintain up‑to‑date knowledge of brighthush’s product catalog, pricing, and promotional offers.
• Document all customer interactions in the CRM system, ensuring data integrity and compliance with company policies.
• Identify recurring issues and propose process improvements to enhance the customer journey.
• Participate in ongoing training sessions to stay current with new products, tools, and industry trends.
• Support the development of customer success playbooks and best‑practice guides.
• Assist in the creation of customer success metrics and dashboards to track performance and identify growth opportunities.
• Perform additional duties as assigned to support the broader customer success strategy.

Essential Qualifications

• High School Diploma or GED (Bachelor’s degree preferred).
• 1–2 years of customer service experience, ideally in a call center or fast‑paced support environment.
• Proficiency in Microsoft Outlook and Word; familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.
• Strong verbal and written communication skills with an emphasis on clarity and empathy.
• Excellent active listening skills and the ability to de‑escalate challenging situations.
• Strong time‑management and organizational abilities, capable of juggling multiple priorities.
• Technical aptitude and a willingness to learn new software tools quickly.
• Attention to detail and a commitment to accuracy in all tasks.
• Residency in one of the following states: Colorado, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Washington, or Utah.

Preferred Qualifications

• Experience in the promotional products or brand experience industry.
• Knowledge of sustainability practices and eco‑friendly product sourcing.
• Experience with data analytics tools or dashboards.
• Multilingual abilities to serve a diverse customer base.
• Previous exposure to remote work environments and self‑management.

Core Competencies

• Customer‑Centric Mindset: Treat every customer with the same respect and care you would expect for yourself.
• Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Accountability: Own your responsibilities and deliver results with integrity.
• Adaptability: Thrive in a dynamic environment and embrace change as an opportunity.
• Innovation: Bring fresh ideas to the table and challenge the status quo.
• Communication: Convey complex information clearly and concisely.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Success Representative, you’ll have access to:

• Structured onboarding and continuous learning modules covering product knowledge, customer success frameworks, and industry trends.
• Mentorship from senior Customer Success Managers and cross‑departmental leaders.
• Clear career ladder: from Customer Success Representative to Senior Representative, then to Customer Success Manager, and beyond.
• Opportunities to lead projects, such as process improvement initiatives or customer success playbook development.
• Annual performance reviews with actionable feedback and personalized development plans.
• Access to industry conferences, webinars, and certification programs.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We provide:

• Flexible scheduling with multiple shift options to accommodate different time zones and personal commitments.
• Regular virtual team‑building events, including game nights, wellness challenges, and skill‑share sessions.
• Open communication channels—Slack, Teams, and weekly all‑hands meetings keep everyone aligned.
• A culture of transparency, where leadership shares company updates, goals, and successes.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your experience level.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Comprehensive health, vision, and dental coverage for you and your dependents.
• Short‑term disability and life insurance options.
• 401(k) plan with company matching to help you build a secure financial future.
• Generous paid time off (PTO) and holiday schedule, plus a “brighthush Cares Share Fund” that supports teammates during challenging times.
• Remote work stipend to cover home office setup, internet, and utilities.
• Access to wellness resources, including mental health support and fitness reimbursements.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to join a company that values creativity, sustainability, and customer delight? Click the link below to submit your application and become part of the brighthush family.

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Equal Opportunity Employer

brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

Fraud Awareness

brighthush is aware of recruitment scams that falsely claim to represent our organization. All legitimate communication will come through our Applicant Tracking System, LinkedIn Recruiter, or a verified brighthush email address ending in @brighthush.com. If you receive suspicious messages, please verify their authenticity and report any fraudulent activity immediately.