Experienced Remote Customer Service Agent – Graveyard Shift Specialist – 100% Work From Home Opportunity

About brighthush

brighthush is a leading provider of innovative logistics and transportation solutions that connect businesses and consumers across the United States. With a commitment to excellence, technology, and customer satisfaction, brighthush has grown into a trusted partner for companies seeking reliable, efficient, and scalable transportation services. Our mission is to make every journey smoother, safer, and more cost‑effective, while empowering our team members to thrive in a dynamic, purpose‑driven environment.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of our success. Our remote workforce is the backbone of our operations, and we’re looking for dedicated, proactive individuals to join our Graveyard Shift Customer Service team. By working from home, you’ll enjoy the flexibility to balance your personal life while contributing to a company that values innovation, collaboration, and continuous improvement.

What You’ll Do

As a Remote Customer Service Agent on the Graveyard Shift, you will be the first line of support for our clients, transportation partners, and internal stakeholders. Your role will involve:

• Inbound & Outbound Communication: Handle a high volume of inbound calls and make outbound service calls to assess transportation needs, provide solutions, and ensure customer satisfaction.
• Data Management: Accurately enter and update customer information, service requests, and follow‑up actions into our proprietary software systems.
• Problem Solving: Diagnose and resolve complex issues that fall outside standard procedures, escalating when necessary to maintain service quality.
• Knowledge Building: Continuously learn about our products, services, and industry trends to become a subject‑matter expert and a trusted resource for customers.
• Collaboration: Work closely with transportation providers, internal teams, and other stakeholders to coordinate solutions and share best practices.
• Performance Metrics: Meet or exceed key performance indicators such as call handling time, first‑contact resolution, and customer satisfaction scores.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a call center or logistics environment.
• Strong verbal and written communication skills in English.
• Proficiency with computers, including Microsoft Office Suite and CRM software.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Ability to work independently, manage time effectively, and maintain focus during night hours.
• Basic troubleshooting skills and a problem‑solving mindset.

Preferred Qualifications

• Experience in the transportation, logistics, or supply chain industry.
• Knowledge of transportation management systems (TMS) or related software.
• Previous remote work experience with a proven track record of meeting performance targets.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Certification in customer service or related fields.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Adaptability: Ability to handle changing priorities and work in a fast‑paced environment.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Team Collaboration: Willingness to share knowledge and support colleagues across shifts.
• Technical Aptitude: Comfortable learning new software tools and troubleshooting basic technical issues.
• Time Management: Self‑discipline to meet deadlines and maintain productivity during night hours.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Remote Customer Service Agent, you’ll have access to:

• Comprehensive onboarding and ongoing training programs covering product knowledge, customer service best practices, and industry trends.
• Mentorship from experienced team leaders and subject‑matter experts.
• Clear career pathways to supervisory, training, or specialized roles within the Customer Experience or Operations divisions.
• Regular performance reviews and goal‑setting sessions to help you advance your career.
• Access to an internal learning portal featuring webinars, e‑learning modules, and certifications.

Work Environment & Culture at brighthush

Even though you’ll be working from home, you’ll feel part of a vibrant, inclusive community. Our culture is built on:

• Flexibility: While the Graveyard Shift requires night hours, we offer flexible scheduling options and a supportive work‑life balance.
• Collaboration: Regular virtual team meetings, cross‑functional projects, and a culture of open communication.
• Diversity & Inclusion: A workforce that reflects the communities we serve, with initiatives that promote equity and belonging.
• Recognition: Employee awards, shout‑outs, and performance bonuses that celebrate your contributions.
• Well‑Being: Access to mental health resources, wellness programs, and a supportive HR team.

Compensation, Perks & Benefits

While specific figures may vary, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and industry standards.
• Performance‑based bonuses tied to key metrics such as customer satisfaction and first‑contact resolution.
• Comprehensive health benefits (medical, dental, vision) after a short probationary period.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holiday pay.
• Professional development stipend and tuition reimbursement for relevant courses.
• Technology stipend to support your home office setup.
• Employee assistance program (EAP) for personal and professional support.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We’re hiring fast and look forward to reviewing your candidacy.

Apply to brighthush Today

Why brighthush?

At brighthush, we’re not just a logistics company; we’re a community that values innovation, integrity, and impact. As a Remote Customer Service Agent, you’ll play a pivotal role in ensuring our customers receive the highest level of service, even during the night shift. Your dedication, empathy, and problem‑solving skills will directly influence our customers’ experience and help us maintain our reputation as a leader in the industry.

We’re excited to welcome passionate, customer‑focused professionals who thrive in a remote setting and are eager to grow with a forward‑thinking organization. If you’re ready to make a difference, enjoy the flexibility of working from home, and join a culture that celebrates success, brighthush is the place for you.

Apply now and become part of a team that’s shaping the future of transportation and customer experience.