Dynamic Remote Customer Success & Revenue Growth Specialist – Telecommunications & Technology Solutions Sales & Support Lead

About brighthush

brighthush is a pioneering telecommunications and technology solutions powerhouse that has been shaping the way people and businesses connect for over a century. From its humble beginnings as a local telephone provider in 1902, brighthush has evolved into a comprehensive, cloud‑native platform delivering voice, data, internet, and managed services across the United States. With a dedicated team of more than 5,000 professionals, we are committed to driving innovation, delivering exceptional customer experiences, and fostering sustainable growth.

Our mission is simple yet powerful: to connect people and businesses with reliable, high‑quality communication services that empower success and strengthen communities. At brighthush, we celebrate a culture that values collaboration, continuous learning, and a customer‑first mindset. Whether you are a seasoned veteran or just starting your career, brighthush offers a dynamic environment where your contributions matter, your growth is supported, and your voice is heard.

Why This Role Matters

As a Remote Customer Success & Revenue Growth Specialist, you will be the frontline ambassador for brighthush. You will not only resolve technical and service inquiries but also uncover opportunities to elevate the customer experience and drive revenue. This hybrid role blends the empathy of customer support with the strategic thinking of sales, giving you a unique platform to influence both customer satisfaction and your own earning potential.

Key Responsibilities

• Customer Engagement: Serve as the primary point of contact for inbound and outbound interactions across phone, chat, and email, ensuring every conversation reflects brighthush’s commitment to excellence.
• Problem Resolution: Diagnose and resolve technical, billing, and service issues promptly, turning challenges into opportunities for delight.
• Opportunity Identification: Proactively uncover upsell and cross‑sell opportunities that align with customer needs and business goals, using data‑driven insights.
• Data Management: Accurately record all customer interactions, solutions, and sales activities in our CRM and ticketing systems, maintaining a single source of truth.
• Performance Metrics: Meet or exceed key performance indicators (KPIs) such as average handle time, first‑contact resolution, and sales conversion rates, while maintaining a high level of customer satisfaction.
• Collaboration: Work closely with technical support, billing, and sales teams to ensure a unified, high‑quality customer journey.
• Continuous Learning: Participate in ongoing training programs and product knowledge sessions to stay current on our offerings and industry trends.
• Process Improvement: Provide feedback on workflow efficiencies and suggest enhancements that improve service delivery and sales effectiveness.
• Compliance & Security: Adhere to all regulatory and company policies, ensuring data privacy and security in every interaction.

Essential Qualifications

• Minimum of 1 year of customer service or call center experience, preferably in a technical or telecom environment.
• Strong verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Proficiency in navigating multiple software systems, including CRM, ticketing, and knowledge bases.
• Demonstrated ability to handle high call volumes while maintaining a calm, professional demeanor.
• Self‑motivated, organized, and capable of working independently in a remote setting.
• Basic understanding of sales principles and a passion for identifying customer needs.
• Experience with remote collaboration tools such as Zoom, Teams, or Slack.
• High level of digital literacy and comfort with learning new technologies quickly.

Preferred Qualifications

• Experience in a B2B or B2C telecommunications sales role.
• Prior exposure to remote work environments and virtual collaboration tools.
• Knowledge of networking, internet services, or cloud solutions.
• Previous experience with commission‑based compensation structures.
• Multilingual abilities that enhance customer outreach.
• Experience with data analytics or reporting tools.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help customers and a commitment to delivering exceptional service.
• Problem‑Solving: Analytical thinking to diagnose issues quickly and propose effective solutions.
• Sales Acumen: Ability to listen, ask insightful questions, and recommend solutions that add value.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines.
• Adaptability: Comfortable with change and able to learn new tools or processes swiftly.
• Team Collaboration: Willingness to share knowledge and support colleagues across functions.
• Emotional Intelligence: Ability to read customer emotions and respond with empathy and professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Success & Revenue Growth Specialist, you will have access to:

• Structured onboarding and comprehensive training covering product knowledge, sales techniques, and customer service best practices.
• Mentorship programs pairing you with experienced sales leaders and customer success managers.
• Regular performance reviews and personalized development plans to help you set and achieve career goals.
• Clear pathways to advanced roles such as Senior Sales Specialist, Account Manager, or Customer Success Lead.
• Cross‑functional projects that expose you to new business areas, enhancing your skill set and marketability.
• Access to industry conferences, webinars, and certifications that keep you at the forefront of telecommunications and technology trends.

Work Environment & Company Culture

Working remotely from anywhere in the United States, you’ll enjoy the flexibility to balance professional responsibilities with personal life. Our culture is built on:

• Inclusivity: A diverse workforce that values different perspectives and fosters belonging.
• Innovation: Encouragement to experiment, propose new ideas, and drive continuous improvement.
• Recognition: Regular shout‑outs, awards, and incentives for outstanding performance.
• Well‑Being: Resources for mental and physical health, including virtual wellness programs and flexible scheduling.
• Community Impact: Opportunities to volunteer and support local initiatives through brighthush’s corporate social responsibility programs.
• Team Spirit: Virtual team events, happy hours, and collaborative projects that keep us connected across distances.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and performance, the role offers a competitive base salary complemented by a robust commission structure with multipliers for exceeding targets. Additional benefits include:

• Company‑provided equipment (laptop, headset, high‑speed internet stipend).
• Paid training and ongoing professional development.
• 401(k) plan with company match.
• Comprehensive medical, dental, vision, and life insurance coverage.
• Paid time off (PTO) and holidays.
• Discounted brighthush services for eligible customers.
• Access to a supportive virtual team environment with regular check‑ins and social events.
• Flexible work hours and a results‑oriented performance model.

How to Apply

Ready to join a forward‑thinking team that values your expertise and offers limitless growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to This Job

Closing Statement

At brighthush, we’re not just building a company; we’re building a community of passionate professionals who are committed to delivering outstanding service and driving meaningful results. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow your sales and support skills, we want to hear from you. Join us and help shape the future of connectivity while advancing your career on your own terms.