Dynamic Remote Customer Success & Sales Specialist – Subscriber Support & Promotional Growth Champion – Drive Retention, Revenue, and Engagement at brighthush
About brighthush
brighthush stands at the forefront of modern media, blending a century‑old legacy of print journalism with cutting‑edge digital storytelling. Since 1880, we have evolved from a local newspaper into a global, multi‑platform powerhouse that delivers news, features, and community stories through print, web, and mobile. Our mission is to inform, inspire, and connect people worldwide, guided by the timeless values of integrity, curiosity, and innovation.
As we expand our digital footprint and deepen relationships with our subscribers, we are seeking a dedicated, customer‑centric professional to join our remote Customer Success and Sales team. In this role, you will be the frontline ambassador for every subscriber, ensuring they feel valued, supported, and excited to engage with brighthush’s content and offerings.
Why Join brighthush?
- Remote Flexibility – Work from anywhere while staying connected with a vibrant, collaborative team.
- Impactful Work – Directly influence subscriber satisfaction, retention, and revenue growth.
- Career Growth – Access to ongoing training, mentorship, and clear pathways to senior roles.
- Comprehensive Benefits – Health, dental, vision, brighthush FSA, 401(k) match, paid parental leave, PTO, brighthush pet insurance, and more.
- Culture of Innovation – A workplace that celebrates creativity, diversity, and continuous learning.
Key Responsibilities
As a Remote Customer Success & Sales Specialist, you will be the first point of contact for our subscribers. Your day‑to‑day tasks will include:
- Managing a high volume of inbound calls, emails, and social media inquiries with professionalism and efficiency.
- Opening, updating, and maintaining customer accounts in our brighthush CRM system, ensuring data accuracy and compliance with privacy standards.
- Listening actively to understand subscriber needs, clarifying concerns, and providing tailored solutions.
- Resolving issues promptly, escalating when necessary, and following up to guarantee complete satisfaction.
- Proactively identifying opportunities to upsell or cross‑sell subscriptions, digital products, and event tickets.
- Supporting retention initiatives by engaging lapsed subscribers and encouraging renewals.
- Representing brighthush at promotional events, trade shows, and community outreach programs.
- Collaborating with marketing, product, and editorial teams to share subscriber feedback and drive continuous improvement.
Essential Qualifications
- Minimum of 2 years of customer service experience, preferably in a media, publishing, or subscription‑based environment.
- Proven sales track record, with a history of meeting or exceeding targets.
- Excellent verbal and written communication skills, with a clear, friendly, and professional tone.
- Strong active listening skills and the ability to empathize with diverse audiences.
- High proficiency with telephone systems, brighthush CRM system, and brighthush productivity tools.
- Ability to multitask, prioritize, and thrive under pressure while maintaining accuracy.
- Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.
- Valid U.S. driver’s license and reliable internet connection (minimum 25 Mbps).
Preferred Qualifications
- Experience in the media or publishing industry, especially with subscription management.
- Knowledge of brighthush marketing tools and brighthush analytics platforms.
- Fluency in additional languages (Spanish, French, etc.) is a plus.
- Previous experience working in a remote or distributed team environment.
- Certifications in customer service or sales (e.g., Certified Customer Service Professional).
Core Skills & Competencies
- Customer‑First Mindset – Passion for delivering exceptional service and building lasting relationships.
- Problem‑Solving – Ability to diagnose issues quickly and devise effective solutions.
- Communication – Clear, concise, and engaging communication across multiple channels.
- Adaptability – Comfortable navigating change, new technologies, and evolving processes.
- Team Collaboration – Willingness to share insights, support peers, and contribute to a positive team culture.
- Data‑Driven Decision Making – Comfortable using metrics to track performance and identify improvement areas.
Career Growth & Development
At brighthush, we believe in nurturing talent and providing clear pathways to advancement. As a Customer Success & Sales Specialist, you will have the opportunity to:
- Progress into senior support roles, such as Team Lead or Customer Success Manager.
- Transition into sales or marketing positions, leveraging your deep understanding of subscriber behavior.
- Participate in brighthush leadership development programs and brighthush cross‑functional projects.
- Earn certifications and attend brighthush industry conferences to stay ahead of trends.
Work Environment & Culture
brighthush fosters a culture that values transparency, collaboration, and innovation. Even though you will be working remotely, you will be an integral part of a supportive team that celebrates successes, learns from challenges, and continuously seeks improvement. We host regular virtual team gatherings, knowledge‑sharing sessions, and wellness initiatives to keep everyone connected and energized.
Compensation & Benefits
While specific salary ranges are tailored to experience and qualifications, we offer a competitive compensation package that includes:
- Base salary commensurate with industry standards.
- Performance‑based bonuses tied to customer satisfaction and sales metrics.
- Health, dental, and vision insurance plans.
- Flexible Spending Account (FSA) for medical and dependent care.
- Paid parental leave and generous PTO.
- 401(k) plan with company match.
- brighthush pet insurance and brighthush mental health resources.
- Access to Apply for this job