Dynamic Remote Customer Support Specialist – Email & Live Chat Champion (2nd/3rd Shift) – 90% Email, 10% Chat, 50+ WPM – Canada – Join brighthush's Innovative Global Team

About brighthush

brighthush is not just a name – it’s a promise of transformation in the digital commerce landscape. As a global leader in e‑commerce solutions, we empower retailers and brands to deliver seamless, personalized shopping experiences across North America, Europe, and Asia. With a workforce of over 80,000 professionals and partnerships with more than 6,000 clients—including 80% of the Fortune 500—brighthush sits at the forefront of how businesses engage with customers in the digital age. Our culture is built on innovation, collaboration, and an unwavering focus on customer success. Whether you’re a seasoned industry veteran or just starting your career, brighthush offers a dynamic environment where your ideas shape the future of e‑commerce.

Position Overview

We are seeking dedicated Remote Email & Live Chat Customer Support Specialists to join our Canada support team. This role is primarily focused on email support (90%) with a smaller component of live chat (10%). You will work the 2nd or 3rd shift—either 3:00 PM – 11:30 PM or 9:30 PM – 8:00 AM—providing timely, professional assistance to online shoppers. The ideal candidate is a fast typist (50 WPM or higher), highly organized, and passionate about delivering exceptional customer experiences.

Why This Role Matters

In the fast‑moving world of e‑commerce, every customer interaction is an opportunity to build loyalty, reduce churn, and drive revenue. As a Remote Customer Support Specialist at brighthush, you will be the frontline ambassador for our clients’ brands, ensuring that every email and chat conversation reflects the highest standards of service. Your work will directly influence customer satisfaction scores, repeat purchase rates, and the overall reputation of the brands you support.

Key Responsibilities

• Daily Operations:
  • Review incoming support requests and clarify customer complaints.
  • Diagnose the root cause of issues and determine the best resolution path.
  • Update customer accounts and records accurately in our CRM system.
  • Communicate solutions clearly and professionally via email and chat.
  • Collaborate with cross‑functional teams (e.g., technical, fulfillment, billing) to resolve complex issues.
  • Escalate urgent matters to the appropriate manager or specialist.
  • Follow up with customers to ensure satisfaction and closure.
• Periodic Duties:
  • Identify and document recurring trends or pain points in customer interactions.
  • Recommend process improvements to enhance efficiency and customer satisfaction.
  • Provide on‑the‑job training and mentorship to new team members.
  • Coordinate with merchant affiliate networks to resolve order or refund issues.
  • Assist in the administration of loyalty and bonus programs for valued members.

Essential Qualifications

• Education: High School Diploma or GED required; Bachelor’s degree preferred.
• Experience:
  • 2–3 years of customer service experience, preferably in a high‑tech or internet‑based environment.
  • Proficiency with customer relationship management (CRM) software.
  • Experience handling email and chat support in a fast‑paced setting.
• Typing & Communication:
  • Minimum typing speed of 50 WPM; 55 WPM or higher is a plus.
  • Excellent written communication skills with a strong command of English.
  • Strong verbal communication skills for internal collaboration.
• Technical Proficiency:
  • Working knowledge of Windows, MS Office (Word, Excel), and internet navigation.
  • Comfortable using keyboard shortcuts (Ctrl + C, Ctrl + V, etc.).
  • Basic troubleshooting skills for common software and hardware issues.
• Soft Skills:
  • High level of professionalism, patience, and empathy.
  • Strong problem‑solving and analytical abilities.
  • Excellent organizational skills with the ability to prioritize multiple tasks.
  • Persistence, determination, and a friendly, solution‑oriented mindset.

Preferred Qualifications

• Experience in retail or e‑commerce customer support.
• Background in data entry or database management.
• Previous exposure to bank or teller operations.
• Experience working for an internet‑based company.
• Knowledge of loyalty and cashback program structures.

Skills & Competencies

• Customer‑centric mindset with a passion for solving problems.
• Strong attention to detail and accuracy with language and numbers.
• Ability to work independently in a remote environment.
• Adaptability to changing priorities and new technologies.
• Team player who values collaboration and knowledge sharing.

Work Environment & Culture at brighthush

At brighthush, we believe that a supportive and inclusive culture fuels innovation. As a fully remote role, you’ll enjoy:

• Flexible scheduling within your shift window.
• Access to a comprehensive digital onboarding program.
• Regular virtual team meetings and social events.
• A culture that celebrates diversity, equity, and inclusion.
• Opportunities to contribute ideas that shape product and service improvements.

Career Growth & Learning Opportunities

brighthush is committed to your professional development. As a Customer Support Specialist, you’ll have the chance to:

• Participate in ongoing training modules covering product knowledge, soft skills, and advanced CRM techniques.
• Earn certifications in customer experience management.
• Progress into specialized roles such as Technical Support Specialist, Quality Assurance Analyst, or Customer Success Manager.
• Access mentorship programs with senior leaders across the organization.
• Attend virtual conferences and workshops to stay ahead of industry trends.

Compensation & Benefits

Hourly Rate: $16.00 – $16.00 per hour (fixed for this contract‑to‑hire position). Benefits (eligible after a brief probationary period):

• Medical, dental, and vision coverage.
• Critical illness, accident, and hospital insurance.
• 401(k) retirement plan with pre‑tax and Roth contributions.
• Life insurance (voluntary life and AD&D for employee and dependents).
• Short‑ and long‑term disability coverage.
• Health Spending Account (HSA).
• Transportation stipend.
• Employee Assistance Program (EAP).
• Paid time off (PTO) and sick leave.

As a remote employee, you’ll also benefit from a flexible work environment, a supportive team, and the opportunity to work with cutting‑edge technology that powers global e‑commerce.

Why brighthush?

brighthush is more than a company—it’s a movement toward a brighter, more connected digital marketplace. We value:

• Innovation: Continuous improvement and creative problem‑solving.
• Collaboration: Cross‑functional teamwork that breaks down silos.
• Integrity: Transparent communication and ethical business practices.
• Growth: A clear career ladder and learning resources for every employee.
• Diversity & Inclusion: A workplace where every voice is heard and respected.

If you’re ready to bring your customer‑service expertise to a forward‑thinking organization that rewards dedication and creativity, brighthush is the place for you.

How to Apply

Ready to join the brighthush team? Submit your application through the link below. Be sure to include a resume that highlights your relevant experience, typing speed, and any CRM or e‑commerce background you possess.

Apply to brighthush Today

Application Deadline

This position is anticipated to close on August 27, 2026. Don’t miss your chance to become part of a global team that’s shaping the future of online shopping.

Final Thoughts

At brighthush, we’re committed to building a brighter future for customers and employees alike. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow your career while making a real impact, we encourage you to apply today. Join us and help shape the next generation of e‑commerce experiences.