Dynamic Remote Customer Support Team Lead – Elevate Client Experience & Drive Growth at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that redefines how people experience travel, insurance, and benefits. With a mission to empower individuals and businesses through seamless, personalized service, we blend cutting‑edge technology with a human touch. Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team that values innovation, integrity, and continuous learning.

Why Join brighthush?

• Impactful Work: As a Remote Customer Support Team Lead, you’ll be the linchpin that connects our clients to the solutions they need, shaping their journey and ensuring lasting satisfaction.
• Growth & Development: We invest heavily in your professional growth—structured onboarding, mentorship programs, and access to industry‑leading training resources.
• Flexibility: Enjoy a fully remote role with a flexible schedule that respects your work‑life balance.
• Competitive Compensation: A base salary that reflects your experience, complemented by performance bonuses and a comprehensive benefits package.
• Inclusive Culture: A diverse, inclusive environment where every voice is heard and every idea can thrive.

Key Responsibilities

As the Remote Customer Support Team Lead, you will be responsible for orchestrating a high‑performance support team that delivers exceptional service across multiple channels. Your day‑to‑day duties will include:

• Team Leadership & Coaching: Lead, mentor, and motivate a geographically dispersed team of customer support specialists, ensuring they meet or exceed performance metrics.
• Client Liaison: Serve as the primary point of contact for key clients, addressing inquiries related to insurance sales, benefits administration, and account management with professionalism and empathy.
• Outbound Outreach: Design and execute outbound telemarketing campaigns to promote brighthush services, identify new sales opportunities, and nurture leads.
• Negotiation & Solution Design: Collaborate with clients to negotiate terms, craft customized solutions, and align proposals with brighthush policies and compliance standards.
• Sales Administration: Oversee documentation processing, record updates, and client interaction tracking to maintain data integrity and support sales pipelines.
• Data Analysis & Reporting: Analyze client data to uncover trends, assess service gaps, and recommend actionable improvements to enhance customer satisfaction.
• Cross‑Functional Collaboration: Partner with marketing, product, and compliance teams to implement strategies that boost engagement, retention, and overall client experience.
• Process Improvement: Continuously evaluate support workflows, identify bottlenecks, and implement best practices to increase efficiency and quality.

Essential Qualifications

• Minimum of 1 year of proven experience in outside sales, retail sales, or telemarketing with a strong focus on customer interaction.
• Demonstrated ability to lead and develop a remote team, with excellent communication and coaching skills.
• Strong negotiation skills and a track record of closing deals while maintaining client satisfaction.
• Proficiency in multiple languages is highly desirable; bilingual or multilingual capabilities are a significant advantage.
• Solid understanding of sales administration processes, including documentation, record‑keeping, and pipeline management.
• Experience with insurance sales or benefits administration is a plus, but not mandatory.
• Deep knowledge of HIPAA regulations and best practices for handling sensitive information.
• Self‑motivated, organized, and capable of thriving in a fully remote environment.

Preferred Qualifications

• Advanced degree or certification in Business, Marketing, or a related field.
• Experience with CRM platforms such as Salesforce, HubSpot, or Zendesk.
• Background in data analytics tools (Excel, Tableau, Power BI) to interpret client metrics.
• Prior experience in a high‑volume call center or customer support leadership role.
• Familiarity with compliance frameworks beyond HIPAA, such as GDPR or PCI‑DSS.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Strategic Thinking: Ability to translate data insights into actionable strategies that drive growth.
• Communication: Clear, concise, and persuasive communication across all levels—internal, external, and cross‑functional.
• Problem‑Solving: Quick to diagnose issues, propose solutions, and implement fixes in a fast‑paced environment.
• Adaptability: Comfortable navigating change, embracing new technologies, and adjusting to evolving client needs.
• Leadership: Inspires trust, fosters collaboration, and cultivates a culture of accountability.
• Technical Proficiency: Comfortable using remote collaboration tools (Zoom, Teams, Slack) and CRM systems.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our industry. As a Remote Customer Support Team Lead, you’ll have the chance to:

• Progress to senior leadership roles such as Director of Customer Experience or VP of Client Services.
• Lead cross‑functional initiatives that shape product development and market strategy.
• Participate in executive‑level training programs focused on leadership, negotiation, and data analytics.
• Earn certifications in customer experience management, sales strategy, or compliance.
• Attend industry conferences and webinars to stay ahead of market trends.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote workforce enjoys:

• Weekly virtual town halls where leadership shares company updates and celebrates wins.
• Monthly virtual coffee chats that foster informal networking across departments.
• Access to a digital library of learning resources, including e‑courses, podcasts, and industry reports.
• A culture that encourages experimentation—your ideas can directly influence product and service enhancements.
• Recognition programs that reward outstanding performance, innovation, and teamwork.

Compensation, Perks & Benefits

• Competitive Base Salary: Reflective of your experience and the value you bring to the team.
• Performance Bonuses: Earn additional rewards based on team metrics and individual contributions.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus a wellness stipend.
• Retirement Plan: 401(k) with company match to help secure your future.
• Paid Time Off: Generous vacation, sick leave, and personal days to support work‑life balance.
• Flexible Schedule: Work when you’re most productive—no rigid office hours.
• Home Office Stipend: Receive a one‑time allowance to set up your ideal remote workspace.
• Professional Development: Access to paid courses, certifications, and conference sponsorships.
• Employee Referral Program: Earn bonuses for bringing talented peers into the brighthush family.

How to Apply

If you’re ready to lead a high‑impact remote team, elevate client experiences, and grow your career in a dynamic, supportive environment, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Join us and help shape the future of customer support—one satisfied client at a time.