Dynamic Remote Entry‑Level Customer Care Specialist – Digital Banking Support & Inbound Call Center – Flexible Hours, Orangeburg, SC – Join brighthush to Shape the Future of Financial Service

Welcome to brighthush – Where Digital Innovation Meets Personal Service

At brighthush, we’re redefining what it means to be a financial partner in the 21st century. Born from a proud heritage of community banking, we have evolved into a leading digital‑first institution that serves individuals and businesses across the southeastern United States. Our mission is simple yet powerful: to deliver exceptional, human‑centered service through cutting‑edge technology. Whether you’re a seasoned banking professional or just starting your career, brighthush offers a dynamic, inclusive environment where your voice matters, your growth is accelerated, and every interaction has real impact.

Why Your Career Deserves brighthush

Choosing brighthush means choosing a workplace that values people as much as performance. Here’s why we stand out:

• Impactful Work: Every call, chat, or email you handle helps a customer navigate their financial journey, turning challenges into opportunities for success.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, collaborative team that values work‑life balance.
• Clear Career Pathways: From entry‑level support to senior customer experience roles, brighthush charts transparent trajectories that reward performance and initiative.
• Inclusive Culture: A diverse, supportive workplace that celebrates individuality, fosters belonging, and champions equity.
• Competitive Compensation: A salary range that reflects your skills and the value you bring, coupled with performance bonuses and comprehensive benefits.
• Learning & Development: Structured onboarding, ongoing training, mentorship, and tuition reimbursement to keep you growing professionally.

About the Digital Banking Landscape

The financial services industry is undergoing a seismic shift. Digital banking platforms are no longer optional—they’re the primary channel through which customers manage their money, access credit, and plan for the future. This transformation demands a new breed of customer service professionals who combine technical savvy with empathy, who can troubleshoot complex issues while maintaining a human touch. As a Remote Entry‑Level Customer Care Specialist at brighthush, you will be at the forefront of this evolution, ensuring that every customer feels confident, secure, and valued.

Your Role and Impact

As a frontline advocate for our digital banking customers, you will be the first point of contact for a wide range of inquiries. Your day‑to‑day tasks will include:

• Responding to inbound calls, emails, and live chat messages with empathy, accuracy, and a solution‑oriented mindset.
• Resolving a broad spectrum of customer issues—from account setup and transaction disputes to technical support for mobile and online banking.
• Providing proactive guidance on digital banking tools, ensuring customers feel confident and secure using our platforms.
• Documenting all interactions in our CRM system, maintaining up‑to‑date records for seamless handoffs and data integrity.
• Collaborating with cross‑functional teams (Tech, Compliance, Marketing, Risk) to relay customer feedback and help shape product improvements.
• Adhering to all regulatory and security protocols, safeguarding customer data at every touchpoint.
• Participating in ongoing training sessions to stay current on product updates, industry trends, and customer service best practices.
• Monitoring and meeting key performance indicators (KPIs) such as average handle time, first‑call resolution, and customer satisfaction scores.

Key Responsibilities

• Handle high‑volume inbound traffic while maintaining a calm, professional demeanor.
• Escalate complex issues to specialized teams with clear, concise documentation.
• Identify opportunities for upselling or cross‑selling products that align with customer needs.
• Participate in quality assurance reviews and provide constructive feedback to peers.
• Maintain up‑to‑date knowledge of product features, policy changes, and industry regulations.
• Support the implementation of new digital tools and processes to improve customer experience.

Essential Qualifications – What We’re Looking For

• High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.
• Prior experience in a customer service or inbound call center environment.
• Familiarity with financial services or banking products is highly desirable.
• Strong computer literacy: comfortable navigating multiple applications, spreadsheets, and CRM tools.
• Excellent verbal and written communication skills in English.
• Ability to work flexible hours, including rotational Saturdays, to meet the needs of our diverse customer base.
• Must reside within 50 miles of Orangeburg, SC, to qualify for the remote role.
• Basic understanding of data privacy and security principles.

Preferred Qualifications – Bonus Points for Your Profile

• Experience with digital banking platforms (mobile apps, online banking portals).
• Knowledge of compliance regulations such as PCI‑DSS, GDPR, or state banking laws.
• Previous exposure to call‑center metrics (e.g., average handle time, first‑call resolution).
• Multilingual abilities (Spanish, French, or other languages) to serve a broader customer base.
• Demonstrated problem‑solving skills and a proactive approach to customer needs.
• Experience with ticketing systems or help‑desk software.

Core Competencies – What Makes You Thrive

• Customer‑Centric Mindset: A genuine desire to help and a knack for turning challenges into positive experiences.
• Technical Aptitude: Quick learning curve with new software, troubleshooting tools, and data entry.
• Communication Excellence: Clear, concise, and courteous communication across all channels.
• Adaptability: Comfortable handling a fast‑paced environment with shifting priorities.
• Team Collaboration: Ability to work effectively with remote teammates, sharing insights and best practices.
• Attention to Detail: Accuracy in data entry and adherence to compliance standards.
• Time Management: Efficiently balancing multiple tasks while maintaining high service quality.
• Proactive problem‑solving and a continuous improvement mindset.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, learning never stops. As a Customer Care Specialist I, you will have access to:

• Structured onboarding programs that cover product knowledge, customer service excellence, and compliance.
• Monthly skill‑building workshops on topics such as advanced troubleshooting, upselling techniques, emotional intelligence, and data analytics.
• Mentorship from senior customer experience leaders who guide your professional development.
• Clear promotion tracks: from Customer Care Specialist II to Team Lead, and eventually to Customer Experience Manager or Product Specialist.
• Cross‑departmental projects that expose you to product development, marketing, risk management, and technology innovation.
• Annual tuition reimbursement for relevant certifications (e.g., Certified Customer Experience Professional, CompTIA A+, or industry‑specific credentials).
• Access to a digital learning platform with courses on customer service, technology, leadership, and soft skills.

Work Environment & Culture – Remote, Yet Connected

brighthush’s culture is built on trust, transparency, and a shared commitment to excellence. Even though you’ll be working remotely, you’ll feel part of a close‑knit community thanks to:

• Weekly virtual team huddles that keep everyone aligned and connected.
• Monthly town‑hall meetings where leadership shares company updates and celebrates milestones.
• Annual virtual retreats that combine learning sessions with fun team‑building activities.
• A culture of recognition: shout‑outs, peer awards, and spot bonuses for outstanding customer service.
• Inclusive policies that support work‑life balance, including flexible scheduling and generous paid time off.
• Regular virtual coffee chats and informal “watercooler” sessions to foster camaraderie.

Compensation & Benefits – We Value Your Contribution

We offer a competitive salary range of USD 33,664 – 50,496 per year, commensurate with experience and performance. In addition:

• Performance‑based bonuses that reward exceptional service and customer satisfaction.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays) plus flexible work arrangements.
• Employee assistance programs, wellness resources, and mental health support.
• Access to a digital learning platform with courses on customer service, technology, and leadership.
• Comprehensive onboarding and continuous training to keep you at the forefront of industry best practices.

How to Apply – Take the First Step Toward a Rewarding Career

Ready to start a rewarding career where every interaction matters? Click the link below to submit your application and join the brighthush family. We’re excited to learn how you can help us elevate the customer experience and grow alongside us.