Dynamic Remote Part‑Time Life Insurance Customer Advocate – Flexible Hours, Competitive Pay, and Clear Career Advancement at brighthush

About brighthush – A Trailblazer in Life Insurance

brighthush is redefining how families and professionals protect what matters most. With a portfolio of innovative life‑insurance products, a commitment to customer‑centric service, and a culture that prizes agility, we empower people to secure their futures with confidence and clarity. Our mission is simple yet powerful: make life insurance accessible, understandable, and tailored to each individual’s journey. By blending cutting‑edge technology with compassionate human touch, we deliver a service experience that sets new industry standards.

Why brighthush is the Place to Grow Your Career

Whether you’re a student balancing coursework, a parent juggling family commitments, or a seasoned professional seeking a flexible role, brighthush offers a remote, part‑time Customer Advocate position that adapts to your life. Here’s what makes us stand out:

• Competitive Compensation: Earn a solid hourly rate of $20, with opportunities for performance bonuses and training incentives.
• Remote Flexibility: Work from anywhere—no commute, no office constraints. Your schedule is yours to design around classes, family, or other responsibilities.
• Clear Advancement Pathways: Transition into full‑time roles, specialized insurance tracks, or leadership positions as you grow.
• Inclusive Culture: Celebrate diversity, foster collaboration, and support every voice in a results‑oriented environment.
• Comprehensive Support: Enjoy paid holidays, paid time off, and a robust benefits package for full‑time employees after a brief probationary period.
• Learning & Development: Access to mentorship, cross‑functional projects, and continuous training that keeps you ahead in a fast‑moving industry.

Key Responsibilities – Your Impact on Every Interaction

As the frontline of our customer experience, you’ll ensure that every call, email, or chat leaves a lasting positive impression. Your day-to-day will involve:

• Customer Engagement: Respond promptly to inbound inquiries, providing clear, empathetic, and accurate information about our life‑insurance offerings.
• Application Guidance: Walk customers through the application process, demystifying coverage options, benefits, and eligibility criteria.
• Issue Resolution: Identify, investigate, and resolve policy questions, concerns, and escalations with a calm, professional demeanor.
• Data Stewardship: Maintain meticulous, up‑to‑date records in our CRM, ensuring data integrity and compliance with privacy regulations.
• Compliance & Licensing: Adhere to all state insurance regulations, maintain a valid state‑issued license, and stay current with industry best practices.
• Process Improvement: Provide actionable feedback on workflow gaps, contributing to the evolution of our customer‑service standards.
• Cross‑Functional Collaboration: Partner with underwriting, claims, and sales teams to create a seamless journey from inquiry to policy issuance.

Essential Qualifications – What We Expect

We’re looking for individuals who blend customer‑centricity, regulatory awareness, and a passion for continuous learning:

• High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.
• Valid state‑issued insurance license (or willingness to obtain one before the start date).
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and a calm, professional demeanor under pressure.
• Proficiency with computers, including Microsoft Office Suite and web‑based applications.
• Experience in a customer service or call‑center environment is highly desirable.
• Demonstrated ability to work independently, manage time effectively, and meet performance metrics.

Preferred Qualifications – What Sets You Apart

While not mandatory, the following attributes will give you a competitive edge:

• Prior experience in the insurance industry, especially life insurance.
• Knowledge of state insurance regulations and compliance requirements.
• Experience with CRM platforms such as Salesforce or Zendesk.
• Multilingual abilities – fluency in Spanish, French, or other languages is a plus.
• Previous remote work experience and familiarity with virtual collaboration tools.

Skills & Competencies – The DNA of Success at brighthush

Our ideal advocate brings a blend of technical, interpersonal, and analytical skills:

• Customer‑First Mindset: Anticipate needs, personalize interactions, and build lasting relationships.
• Attention to Detail: Ensure accuracy in data entry, policy documentation, and compliance checks.
• Adaptability: Thrive in a fast‑moving environment, quickly learning new tools and processes.
• Team Player: Collaborate across departments, share insights, and support peers.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.
• Tech Savvy: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.

Career Growth & Learning Opportunities – Your Path to Advancement

At brighthush, we invest in your professional development. As a Customer Advocate, you’ll gain:

• Comprehensive onboarding and ongoing training modules covering product knowledge, compliance, and customer‑service excellence.
• Access to a mentorship program pairing you with experienced agents and leaders.
• Opportunities to transition into full‑time roles such as Senior Customer Advocate, Claims Specialist, or Underwriting Analyst.
• Cross‑functional projects that broaden your skill set and expose you to different facets of the insurance business.
• Regular performance reviews and clear career pathways, ensuring you see tangible progress in your role.

Work Environment & Company Culture – Where Flexibility Meets Innovation

brighthush is committed to fostering a culture that values:

• Flexibility: Remote work, flexible hours, and a results‑oriented approach.
• Diversity & Inclusion: A welcoming environment where every voice is heard and respected.
• Collaboration: Open communication channels, virtual team meetings, and a supportive peer network.
• Innovation: Continuous improvement initiatives and a focus on leveraging technology to enhance customer experience.
• Well‑Being: Employee wellness programs, mental health resources, and a focus on work‑life balance.

Compensation, Perks, and Benefits – A Holistic Package

While the base hourly rate is $20, we also offer:

• Paid holidays and paid time off for personal or family needs.
• Training incentives and performance bonuses.
• Health, dental, and vision insurance options for full‑time employees (available after a probationary period).
• 401(k) retirement plan with company match for eligible employees.
• Employee assistance programs, including counseling and financial planning resources.
• Access to a digital learning platform for continuous skill development.

Ready to Make a Difference?

If you’re passionate about helping people protect their futures, thrive in a flexible remote setting, and are eager to grow your career in the insurance industry, brighthush invites you to apply today. Join a team that values your contributions, supports your growth, and offers the freedom to balance work with life.

How to Apply

Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to welcoming you to the brighthush family!