Seasoned Bilingual Haitian Creole Customer Service Specialist – Remote Health Insurance Enrollment & Support – Empowering Communities with brighthush

About brighthush

At brighthush, we are more than a health‑insurance provider; we are a catalyst for change, a bridge between complex benefit systems and the everyday lives of millions of Americans. Our mission is simple yet profound: to demystify health coverage and make it accessible, understandable, and culturally relevant for every individual and family we serve. By partnering with state and federal programs, we deliver seamless, personalized support that empowers consumers to make informed decisions about their health and well‑being.

What sets brighthush apart is our unwavering commitment to diversity, equity, and inclusion. Our workforce is 100% remote, giving us the flexibility to attract top talent from across the country while fostering a collaborative, supportive, and growth‑oriented culture. Every team member is valued, heard, and empowered to contribute to our shared vision of a healthier, more equitable future.

Why Join brighthush?

• Impactful Work – Every conversation you have directly influences a person’s health journey, ensuring they receive the coverage they need.
• Remote Flexibility – Work from anywhere in the United States, with a schedule that supports work‑life balance.
• Inclusive Culture – Thrive in an environment that celebrates diversity, encourages collaboration, and rewards innovation.
• Professional Growth – Access to continuous learning, mentorship, and clear career pathways.
• Competitive Compensation – Earn a base salary that reflects your experience, plus performance bonuses and comprehensive benefits.

Key Responsibilities

As a Bilingual Haitian Creole Customer Service Specialist, you will be the frontline advocate for our clients, ensuring they receive the support they need to navigate health‑insurance enrollment and ongoing coverage. Your day‑to‑day tasks will include:

• Providing high‑quality, culturally‑competent assistance to Haitian Creole‑speaking customers via phone, chat, and email.
• Guiding clients through the enrollment process, explaining plan options, coverage details, and eligibility requirements.
• Resolving inquiries, complaints, and issues with empathy, professionalism, and a problem‑solving mindset.
• Maintaining accurate, up‑to‑date records in our CRM system, ensuring compliance with data privacy regulations.
• Collaborating with cross‑functional teams—marketing, compliance, product, and technical support—to improve customer experience and streamline processes.
• Participating in ongoing training sessions to stay current on policy changes, new products, and best practices.
• Contributing to quality assurance initiatives by reviewing call recordings, providing feedback, and suggesting process improvements.
• Meeting or exceeding key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and enrollment conversion rates.

Essential Qualifications

To thrive in this role, you should bring the following:

• Fluency in both Haitian Creole and English, with exceptional verbal and written communication skills.
• Minimum of 3 years of customer‑service experience, preferably in a health‑insurance or related field.
• Strong knowledge of U.S. health‑insurance terminology, enrollment processes, and federal/state programs (e.g., Medicaid, CHIP, ACA marketplaces).
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Demonstrated ability to handle high‑volume, fast‑paced environments while maintaining accuracy and attention to detail.
• Excellent problem‑solving skills, with a track record of turning challenging situations into positive outcomes.
• Self‑motivated, adaptable, and comfortable working independently in a remote setting.
• Valid U.S. work authorization.

Preferred Qualifications

We’ll be even more excited if you also possess:

• Experience working with diverse, multicultural populations and a deep understanding of cultural nuances in customer interactions.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous experience in a call‑center or virtual support role.
• Familiarity with telehealth platforms and digital health tools.
• Additional language skills (e.g., French, Spanish) that can broaden our service reach.
• Certification in customer‑service excellence or a related field.

Skills & Competencies

Success at brighthush requires a blend of technical, interpersonal, and strategic skills:

• Communication Excellence – Articulate complex information clearly and empathetically in both Haitian Creole and English.
• Customer‑Centric Mindset – Prioritize the client’s needs, anticipate challenges, and deliver solutions that exceed expectations.
• Analytical Thinking – Use data and feedback to identify trends, root causes, and opportunities for improvement.
• Collaboration & Teamwork – Work seamlessly with colleagues across departments to achieve shared goals.
• Adaptability & Resilience – Thrive in a dynamic environment, quickly adjusting to new policies, tools, and priorities.
• Time Management – Balance multiple tasks, meet deadlines, and maintain high productivity.
• Technology Savvy – Navigate CRM systems, virtual communication tools, and basic troubleshooting with ease.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to our collective success. As a Bilingual Customer Service Specialist, you will have access to:

• Structured Onboarding – Comprehensive training that covers product knowledge, compliance, and customer‑service best practices.
• Continuous Learning – Regular workshops, webinars, and e‑learning modules to keep your skills sharp and up‑to‑date.
• Mentorship Programs – Pairing with experienced leaders who guide your professional development.
• Career Pathways – Clear progression routes from Customer Service Specialist to Team Lead, Manager, or specialized roles in enrollment, compliance, or product development.
• Cross‑Functional Projects – Opportunities to collaborate on initiatives that shape the future of health‑insurance delivery.

Work Environment & Company Culture

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Flexibility – Choose a work schedule that aligns with your lifestyle while meeting team and client needs.
• Collaboration – Daily stand‑ups, virtual team lunches, and open‑door communication channels keep us connected.
• Recognition – Celebrate milestones, achievements, and contributions through peer recognition programs and company‑wide shout‑outs.
• Diversity & Inclusion – A vibrant community that values different perspectives, backgrounds, and ideas.
• Well‑Being Support – Access to mental‑health resources, wellness programs, and flexible time‑off policies.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program and mental‑health resources.
• Flexible work‑from‑home stipend and equipment allowance.

How to Apply

Ready to make a difference? Submit your resume and a brief cover letter outlining why you’re the ideal candidate for this role. Highlight your experience with Haitian Creole‑speaking clients, your passion for health‑insurance education, and any relevant achievements that demonstrate your commitment to customer‑centric service.

Send your application to [email protected] with the subject line “Bilingual Haitian Creole Customer Service Specialist – Remote.” We look forward to learning how you can contribute to our mission of simplifying health coverage for all.

Conclusion

At brighthush, we’re not just filling a role—we’re building a community of dedicated professionals who believe in the power of accessible, culturally‑competent health‑insurance support. If you’re a seasoned bilingual customer‑service specialist eager to make a tangible impact, we invite you to join our remote team and help shape the future of health coverage across the United States.