Dynamic Remote Virtual Assistant – Strategic Operations & Marketing Support Specialist Driving Global Hospitality & Tourism Excellence at brighthush

Welcome to brighthush: Where Hospitality Meets Innovation

At brighthush, we’re not just managing hotels—we’re redefining the guest experience across the globe. With a portfolio that spans luxury resorts, boutique inns, convention centers, and independent properties, we empower owners and investors to unlock revenue, streamline operations, and deliver unforgettable stays. Our blend of seasoned industry expertise, proprietary technology platforms, and data‑driven marketing strategies positions us as a true thought leader in hospitality and tourism.

As we expand our footprint, we’re searching for a proactive, entrepreneurial Virtual Assistant who thrives in a fast‑paced, remote environment. This role is a unique opportunity to support a high‑energy team, hone your skill set in hospitality and digital marketing, and contribute directly to projects that impact thousands of guests worldwide.

What Your Day Will Look Like

As the linchpin of our support operations, you’ll juggle a variety of tasks that keep our business running smoothly. Your day will be a blend of administrative precision, creative content production, and data‑driven reporting. Below is a snapshot of the responsibilities you’ll master:

• Performance Reporting: Compile, analyze, and present key metrics for hotel partners and internal stakeholders.
• Calendar & Scheduling: Coordinate meetings, conference calls, and event schedules across multiple time zones.
• Content Creation: Draft engaging articles, blog posts, and social media copy that showcase our brand’s voice.
• Appointment Management: Organize administrative appointments, client onboarding sessions, and vendor meetings.
• Digital Marketing Operations: Operate social media management platforms, email marketing suites, and CRM systems.
• Basic Bookkeeping: Track expenses, reconcile invoices, and maintain accurate financial records.

Key Responsibilities

Beyond the daily tasks above, you’ll be expected to:

• Act as a proactive problem‑solver, anticipating needs and providing solutions before issues arise.
• Maintain a high level of confidentiality and professionalism when handling sensitive information.
• Collaborate with cross‑functional teams—marketing, sales, finance, and operations—to ensure seamless project execution.
• Continuously refine processes and workflows to increase efficiency and reduce turnaround times.
• Stay updated on industry trends, emerging technologies, and best practices in hospitality and digital marketing.
• Support the development and execution of marketing campaigns, including content calendars, email blasts, and social media pushes.
• Assist in the creation and maintenance of internal knowledge bases, SOPs, and training materials.
• Provide ad‑hoc administrative support to senior leaders as needed.

Essential Qualifications

We’re looking for candidates who bring a blend of education, experience, and personal attributes that align with our mission:

• Education: Bachelor’s or Master’s degree (preferably with distinction) in Business, Marketing, Communications, Hospitality, or a related field.
• Experience: Minimum of 1 year in marketing or sales, with a focus on Digital Marketing, Telemarketing, CRM, Sales & Channel Management, Marketing Spend Effectiveness, or Marketing Insights & Analytics.
• Technical Proficiency: Comfortable using Microsoft Office Suite, Google Workspace, CRM platforms (e.g., Salesforce, HubSpot), social media schedulers (e.g., Hootsuite, Buffer), and basic bookkeeping software.
• Time Management: Ability to work 9 AM–5 PM EST, with flexibility to accommodate occasional late‑evening or weekend tasks as needed.
• Communication: Excellent written and verbal communication skills in English, with a keen eye for detail and a polished, professional tone.
• Coachability: Openness to feedback, a growth mindset, and a willingness to learn new tools and processes.
• Self‑Motivation: Demonstrated ability to work independently, prioritize tasks, and meet deadlines without constant supervision.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience in the hospitality or tourism sector.
• Proficiency in additional languages (Spanish, French, Mandarin, etc.).
• Advanced skills in data visualization tools (Tableau, Power BI).
• Prior experience as an independent contractor or freelancer.
• Knowledge of SEO best practices and content marketing strategies.
• Experience with marketing automation platforms (e.g., Marketo, Pardot).

Core Skills & Competencies

Success in this role hinges on a blend of technical, analytical, and interpersonal skills:

• Organizational Excellence: Mastery of task prioritization, deadline management, and multi‑project coordination.
• Analytical Thinking: Ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Digital Savvy: Comfortable navigating digital marketing ecosystems, social media platforms, and CRM systems.
• Creative Writing: Craft compelling copy that resonates with diverse audiences.
• Adaptability: Thrive in a dynamic environment with shifting priorities and evolving technologies.
• Collaboration: Work effectively with remote teams, building rapport and fostering open communication.
• Attention to Detail: Ensure accuracy in data entry, reporting, and content creation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Virtual Assistant, you’ll have access to:

• Comprehensive onboarding and ongoing training modules covering hospitality operations, digital marketing, and advanced analytics.
• Mentorship from senior leaders in marketing, sales, and operations.
• Opportunities to transition into specialized roles—such as Marketing Analyst, Sales Coordinator, or Operations Specialist—based on performance and interest.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Regular performance reviews with clear metrics and actionable feedback.
• Access to industry conferences, webinars, and certification programs at no additional cost.
• Participation in innovation labs where you can propose and pilot new tools or processes.

Work Environment & Company Culture

brighthush is committed to fostering a culture of innovation, collaboration, and inclusivity—especially in a remote setting. You’ll experience:

• A flexible, results‑oriented work model that respects work‑life balance.
• Regular virtual team huddles, brainstorming sessions, and social events to build camaraderie.
• A transparent communication style, with open channels for ideas, concerns, and feedback.
• Access to a digital resource hub containing best practices, toolkits, and industry research.
• A supportive environment that values diversity, equity, and inclusion.
• Opportunities to lead small projects or initiatives, building leadership experience.
• Recognition programs that celebrate milestones and achievements.

Compensation, Perks, & Benefits

While the exact figures may vary based on experience and performance, you can expect:

• Competitive hourly base rate for independent contractors.
• Performance‑based weekly and monthly bonuses tied to key metrics.
• Paid Time Off (PTO) of 17 days annually, including national holidays and personal leave.
• Access to a comprehensive benefits package for eligible contractors, including health, dental, and vision plans.
• Provision of a stipend for high‑speed internet, noise‑canceling headset, and a dedicated workspace setup.
• Opportunities for professional development—webinars, conferences, and certifications—at no additional cost.
• Flexible work hours and the ability to work from any location with a reliable internet connection.
• Access to a company‑wide mentorship program and peer‑learning groups.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re stepping into a mission to elevate hospitality worldwide. You’ll:

• Work with a team of passionate professionals who are leaders in the industry.
• Contribute to projects that directly impact hotel owners, investors, and guests.
• Gain exposure to cutting‑edge marketing platforms and data analytics tools.
• Build a versatile skill set that spans hospitality, marketing, sales, and operations.
• Enjoy the flexibility of remote work while being part of a global, high‑energy organization.
• Participate in initiatives that drive sustainability and responsible tourism.
• Be part of a culture that celebrates innovation, diversity, and continuous improvement.

Ready to Apply?

If you’re ready to bring your enthusiasm, entrepreneurial spirit, and organizational prowess to brighthush, we’d love to hear from you. Click the link below to submit your application and join a team that’s redefining hospitality and marketing on a global scale.