Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush Home, and brighthush HomeSense, we are committed to redefining the shopping experience for millions of customers worldwide. Our culture is built on innovation, diversity, and a relentless focus on customer delight. As a Fortune 100 company, we invest heavily in employee development, technology, and community engagement, ensuring that every team member has the tools and support to thrive.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, fast‑paced environment where your ideas can shape the future of retail. We offer:

• Competitive base pay and performance‑based incentives
• Comprehensive benefits package (health, dental, vision, life, disability, and more)
• Employee discounts on merchandise, cell phones, and pet care
• Professional development programs, mentorship, and leadership training
• Flexible scheduling, including evenings and weekends, to fit your lifestyle
• Inclusive workplace that celebrates diversity and promotes equity

Key Responsibilities

As a Retail Customer Experience Coordinator, you will be the frontline ambassador of brighthush’s brand promise. Your role will blend customer service excellence, team leadership, and operational oversight to create a seamless, engaging shopping journey.

Customer Experience Leadership

• Model and promote a culture of honesty, integrity, and confidentiality in all interactions.
• Engage with customers personally, ensuring every visit is memorable and encourages loyalty program enrollment.
• Address customer concerns swiftly, turning potential issues into opportunities for delight.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s standards.

Team Management & Development

• Lead, coach, and mentor a team of Associates, fostering a collaborative and high‑performing culture.
• Assign registers, manage POS coverage, and coordinate breaks to ensure optimal staffing.
• Deliver ongoing training on front‑end principles, product knowledge, and loyalty program benefits.
• Provide constructive feedback, recognize achievements, and support Associates’ career growth.

Operational Excellence

• Ensure Associates execute tasks in line with store plans and prioritize activities effectively.
• Communicate clearly with management and staff about priorities, updates, and performance metrics.
• Support shrink reduction initiatives, safety protocols, and compliance with labor laws and company policies.
• Promote credit and loyalty programs, driving enrollment and usage to meet sales targets.

Additional Duties

• Participate in store meetings, share insights, and contribute to continuous improvement.
• Assist in visual merchandising, inventory management, and seasonal promotions as needed.
• Represent brighthush in community outreach and corporate events.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication, organizational, and multitasking abilities.
• Proficiency in POS systems, Microsoft Office, and retail analytics tools.
• Ability to adapt to changing priorities and handle unexpected situations with calm and professionalism.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in an off‑price or high‑volume retail environment.
• Background in training or coaching Associates.
• Knowledge of labor laws, safety regulations, and compliance standards.
• Demonstrated ability to drive sales through loyalty program promotion.
• Leadership experience in a multicultural, fast‑paced team setting.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable experiences.
• Leadership & Coaching: Ability to inspire, develop, and motivate a diverse team.
• Analytical Thinking: Use data to drive decisions, identify trends, and optimize performance.
• Communication: Clear, concise, and persuasive communication across all levels.
• Problem‑Solving: Quick, effective resolution of customer and operational challenges.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Integrity: Uphold ethical standards and maintain confidentiality.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our retail environment. We provide:

• Structured leadership development programs that prepare you for store management and regional roles.
• Access to e‑learning modules, workshops, and certifications in retail operations, customer service, and leadership.
• Mentorship from senior leaders who share their expertise and guide your professional journey.
• Cross‑functional projects that broaden your skill set and expose you to different aspects of the business.

Work Environment & Culture

brighthush is known for its inclusive, energetic, and supportive culture. We celebrate diversity, encourage open dialogue, and value every team member’s contribution. Our stores are more than just retail spaces; they are community hubs where employees feel empowered to innovate, collaborate, and grow.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, your total compensation will be influenced by your experience, performance, and the store’s success. In addition to competitive pay, you will enjoy:

• Health, dental, and vision insurance (medical, dental, vision plans available).
• Life and disability insurance.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for personal and professional support.
• Discounts on merchandise, cell phones, pet care, and more.
• Opportunities for tuition reimbursement and scholarships.
• Paid parental leave and adoption assistance.

How to Apply

Ready to elevate your retail career and make a tangible impact at brighthush? Submit your application through our careers portal or click the link below to start the process.

Apply to this Job

Join brighthush Today

We are excited to welcome passionate, customer‑focused leaders who are eager to drive excellence and innovation. If you thrive in a fast‑paced, collaborative environment and are ready to help shape the future of retail, brighthush invites you to apply. Together, we’ll create unforgettable shopping experiences and build a brighter future for our customers, our teams, and our communities.