Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a presence in more than 30 countries, brighthush blends a deep commitment to customer delight with a culture of innovation, sustainability, and community impact. Our stores are more than retail spaces; they are vibrant hubs where shoppers discover value, style, and a sense of belonging.

Why Join brighthush?

At brighthush, we believe that every team member is a catalyst for growth—both personal and professional. We offer a dynamic work environment where creativity, collaboration, and continuous learning are not just buzzwords but everyday practices. As a Retail Customer Experience Coordinator, you will be at the heart of our mission to create memorable shopping experiences, while advancing your career in a company that rewards excellence, fosters diversity, and champions work‑life balance.

Key Responsibilities

• Lead Front‑End Excellence: Oversee a high‑performing team of Associates at the front of the store, ensuring prompt, courteous service and the consistent promotion of our loyalty programs.
• Customer Engagement: Personally engage with customers, model outstanding service, and maintain a welcoming, organized store environment.
• Training & Mentorship: Design and deliver training sessions that empower Associates to personalize the customer experience, handle POS operations, and promote loyalty initiatives.
• Operational Oversight: Assign registers, coordinate break schedules, and respond to POS coverage needs to keep the front‑end running smoothly.
• Issue Resolution: Address customer concerns swiftly, turning potential challenges into opportunities for positive outcomes.
• Store Plan Execution: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communication: Provide clear, timely updates to management and Associates, fostering transparency and alignment on priorities.
• Performance Feedback: Offer constructive feedback and recognition to drive continuous improvement.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols, maintaining a secure environment for staff and shoppers alike.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and usage to enhance customer retention.
• Shrink Reduction: Participate in initiatives that reduce shrinkage, protecting profitability and ensuring product availability.
• Additional Duties: Undertake other responsibilities as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Proficiency in POS systems and basic data entry.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Background in training or coaching Associates, with measurable improvements in performance metrics.
• Knowledge of safety and compliance standards within retail operations.
• Proficiency in multiple languages to serve a diverse customer base.
• Prior exposure to shrink reduction strategies and loss prevention techniques.

Key Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management (CRM)
• Conflict Resolution & Problem Solving
• Data‑Driven Decision Making
• Time Management & Prioritization
• Adaptability & Resilience
• Attention to Detail & Accuracy
• Technology Proficiency (POS, Microsoft Office, Retail Management Software)

Career Growth & Learning Opportunities

• Structured leadership development programs that prepare you for store‑level or regional management roles.
• Access to online learning platforms covering retail strategy, customer experience, and business analytics.
• Mentorship from senior leaders who share insights on career advancement and industry trends.
• Cross‑functional projects that broaden your skill set beyond front‑end operations.
• Annual performance reviews with clear pathways for promotion and salary increases.

Work Environment & Company Culture

• Inclusive, diverse, and collaborative culture that values every voice.
• Open‑door policy encouraging transparent communication between staff and leadership.
• Commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.
• Community engagement programs that allow employees to give back through volunteering and charitable partnerships.
• Employee recognition events celebrating milestones, achievements, and teamwork.

Compensation, Perks & Benefits

• Competitive hourly wage ranging from $13.50 to $14.00, with potential for overtime and performance bonuses.
• Comprehensive benefits package for eligible employees, including medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match for full‑time staff.
• Employee discount program offering significant savings on merchandise.
• Paid time off: holidays, vacation, sick leave, and parental leave.
• Employee assistance program (EAP) for mental health and well‑being support.
• Discounts on childcare, cell phone plans, pet care, and legal services.
• Access to a corporate credit union and financial wellness resources.
• Scholarship and adoption assistance programs for employees pursuing further education or expanding their families.
• Auto and home insurance discounts through partner providers.

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer that values diversity, equity, and inclusion. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced retail environment, and are ready to lead a team toward shared success, we encourage you to apply today. Join brighthush and become part of a company that not only sells products but also creates lasting memories for shoppers worldwide.