Dynamic Retail Customer Experience Coordinator – Front‑End Leadership, Loyalty Program Champion, and Store Experience Specialist

Welcome to brighthush – Where Every Customer Interaction Becomes an Opportunity

At brighthush, we’re not just a retailer; we’re a community that thrives on curiosity, creativity, and a relentless commitment to delivering unforgettable shopping experiences. As the world’s leading off‑price retailer, brighthush has built a reputation for blending style, value, and service across a global network of stores, distribution centers, and home offices. Whether you’re stepping into a bustling brighthush flagship, managing a high‑traffic distribution hub, or collaborating with a cross‑functional team in one of our four world‑class home offices, you’ll find a culture that celebrates diversity, encourages collaboration, and places your professional growth at the forefront.

Why This Role Matters – The Retail Customer Experience Coordinator

In the fast‑paced retail landscape, the front‑end team is the heartbeat of the store. As a Retail Customer Experience Coordinator, you will be the catalyst that turns everyday interactions into memorable moments. You’ll lead a dedicated group of Associates, ensuring that every customer who walks through our doors receives prompt, courteous, and personalized service. Your influence extends beyond the sales floor: you’ll shape the store’s atmosphere, drive loyalty program enrollment, and champion a culture of honesty, integrity, and safety.

Key Responsibilities – Your Day‑to‑Day Impact

• Lead by Example: Engage with customers, model exceptional service, and maintain a clean, organized store environment.
• Team Leadership: Oversee a team of front‑end Associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Training & Mentorship: Develop and deliver training programs that empower Associates to personalize customer interactions and promote loyalty initiatives.
• Customer Advocacy: Resolve customer concerns swiftly, turning potential issues into opportunities for delight.
• Operational Excellence: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communication: Provide clear, timely updates to management and Associates, fostering transparency and alignment.
• Performance Feedback: Offer constructive feedback, recognize achievements, and support continuous improvement.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols, creating a secure environment for customers and staff.
• Loyalty & Credit Promotion: Drive enrollment in brighthush’s loyalty programs and credit offerings, enhancing customer lifetime value.
• Shrink Reduction: Participate in initiatives that minimize loss and protect inventory integrity.
• Additional Duties: Adapt to evolving store needs, taking on special projects as required.

Essential Qualifications – What We’re Looking For

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong grasp of merchandising techniques and the ability to translate visual standards into actionable tasks.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Proven ability to multitask in a dynamic environment, responding effectively to changing priorities.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Demonstrated aptitude for training and developing others.
• Flexibility to work nights, weekends, and holidays as required by store operations.

Preferred Qualifications – Elevate Your Profile

• Experience in a high‑volume retail setting, preferably within an off‑price or discount environment.
• Knowledge of POS systems and familiarity with loyalty program software.
• Background in safety compliance and loss prevention initiatives.
• Leadership experience in a multicultural team, fostering inclusion and engagement.
• Proficiency in data analysis tools to track performance metrics and drive decision‑making.

Skills & Competencies – The Brighthush Edge

• Customer‑Centric Mindset: Passion for creating positive experiences that resonate long after the checkout.
• Leadership Presence: Ability to inspire, coach, and motivate a diverse group of Associates.
• Problem‑Solving: Quick, creative solutions to customer concerns and operational challenges.
• Adaptability: Thrive in a fast‑moving environment, adjusting to new priorities with ease.
• Communication: Clear, concise, and persuasive communication across all levels.
• Data‑Driven Decision Making: Leverage metrics to assess performance and identify growth opportunities.
• Integrity & Confidentiality: Uphold the highest standards of honesty and discretion.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we believe that every role is a stepping stone to greater achievements. As a Retail Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership training programs that refine your coaching, conflict resolution, and strategic thinking skills.
• Cross‑functional projects that connect you with merchandising, supply chain, and marketing teams.
• Mentorship from senior leaders who have navigated the retail landscape and can guide your career trajectory.
• Opportunities to transition into store management, operations, or corporate roles within brighthush’s global network.
• Access to a robust learning platform featuring e‑learning modules, workshops, and certifications tailored to retail excellence.

Work Environment & Culture – The brighthush Experience

Our culture is built on three pillars: Respect, Innovation, and Inclusion. You’ll find:

• A collaborative atmosphere where ideas are welcomed and celebrated.
• Regular team‑building activities that foster camaraderie and mutual support.
• Transparent communication channels that keep you informed and engaged.
• Recognition programs that celebrate both individual and team achievements.
• A commitment to work‑life balance, with flexible scheduling and supportive policies.

Compensation & Benefits – We Value Your Contribution

While the starting hourly rate for this position ranges from $17.00 to $17.50, your total compensation package includes:

• Competitive base salary aligned with your experience and performance.
• Employee discount program – enjoy savings on brighthush merchandise.
• Health, dental, and vision insurance options, including HSA and FSA plans.
• 401(k) retirement plan with company contributions and matching for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Short‑term and long‑term disability coverage.
• Life insurance and accidental death & dismemberment benefits.
• Employee assistance program (EAP) and wellness resources.
• Childcare and cell phone discounts, pet insurance, and legal assistance.
• Referral bonuses and scholarship programs for continued education.
• Auto and home insurance discounts through our partner credit union.
• Adoption assistance and support for families.

Commitment to Diversity & Inclusion – Your Voice Matters

brighthush is proud to be an equal opportunity employer. We celebrate diversity in all its forms and are dedicated to creating an inclusive environment where every employee can thrive. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military service. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Ready to Make an Impact? Apply Today!

If you’re passionate about delivering world‑class customer service, eager to lead a high‑energy team, and ready to grow your career within a global retail leader, we want to hear from you. Join brighthush and help shape the future of off‑price retail – one customer interaction at a time.

Click the link below to submit your application and take the first step toward an exciting new chapter at brighthush.