Dynamic Sales & Customer Service Representative – Driving Home Equity Solutions for Seniors at brighthush

About brighthush

At brighthush, we believe that every senior homeowner deserves the freedom and security that comes from unlocking the value of their most prized asset—home equity. Our mission is to empower retirees to live the lifestyle they’ve always imagined, without the stress or complexity that often accompanies financial decisions. With an “Excellent” rating on Trustpilot and thousands of heartfelt testimonials, brighthush has become a trusted name in the home equity space. We’re not just a company; we’re a community of passionate professionals dedicated to making a tangible difference in the lives of seniors across the nation.

Our culture is built on three core pillars: innovation, collaboration, and care. We’re proud recipients of the Great Place to Work® award for three consecutive years, a testament to our commitment to a workplace where employees thrive, grow, and feel genuinely valued. Whether you’re a seasoned sales professional or a customer service enthusiast looking to make an impact, brighthush offers a dynamic environment where your contributions matter.

Why Join brighthush?

• Career Growth – We invest heavily in our people. From comprehensive onboarding to ongoing training, we provide clear career pathways and actively promote from within.
• Culture That Clicks – We blend hard work with fun. Team-building events, friendly competitions, and open communication create a workplace that feels less like “just work” and more like a community.
• Benefits That Have Your Back – Enjoy top-tier health plans (medical, dental, vision, HSA, FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match.
• Competitive Compensation – Earn a base rate of $20 per hour plus a performance-based commission structure that rewards your success.
• Impactful Work – Every call you handle helps seniors unlock the potential of their homes, enabling them to enjoy their golden years with confidence.

Key Responsibilities

As a Sales Customer Service Representative at brighthush, you will serve as the first point of contact for prospective and existing customers interested in our reverse mortgage program. Your role will be pivotal in generating qualified sales opportunities for our Retail Sales team. Below is a detailed breakdown of what your day-to-day will look like:

• Answer inbound calls from seniors and their families seeking information about reverse mortgage solutions.
• Initiate outbound calls to a high-volume prospect list, making 100+ dials per day to generate interest and qualify leads.
• Educate callers on the benefits, eligibility criteria, and process of the reverse mortgage program, using a scripted, yet personalized approach.
• Qualify prospects based on program guidelines—age, loan-to-value ratio, homeowner status, and other key metrics—ensuring they meet eligibility requirements.
• Transfer qualified and interested customers to the Retail Sales team for deeper engagement and closing.
• Create and schedule appointments for sales representatives to follow up with prospects.
• Send information packets and marketing materials to interested parties via mail or email, ensuring timely and accurate delivery.
• Maintain meticulous records in the Sales CRM, documenting each interaction, qualification status, and next steps.
• Meet or exceed daily, weekly, and monthly production metrics set by the business, contributing to overall team success.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, preferably in a call center or sales support environment.
• Basic computer proficiency (MS Office, 10-key, softphone systems).
• Strong understanding of reverse mortgage products and the mortgage industry.
• Excellent verbal and written communication skills, with a friendly, empathetic tone.
• Organized, detail-oriented, and performance-driven mindset.
• Ability to handle high call volume and maintain composure under pressure.
• Bilingual proficiency (Spanish/English) is a plus but not required.

Preferred Qualifications

• Experience in the financial services or mortgage industry.
• Prior exposure to reverse mortgage or senior financial products.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot).
• Demonstrated ability to meet or exceed sales or call center metrics.
• Strong problem-solving skills and a proactive approach to customer inquiries.

Key Skills & Competencies

• Customer-Centric Mindset – Ability to listen actively and tailor solutions to individual needs.
• Communication Excellence – Clear, concise, and persuasive communication across phone, email, and chat.
• Time Management – Efficiently juggle inbound and outbound calls while maintaining high productivity.
• Adaptability – Thrive in a fast-paced, evolving environment with changing priorities.
• Team Collaboration – Work seamlessly with sales, marketing, and operations teams.
• Data Accuracy – Maintain precise and up-to-date records in the CRM.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Sales Customer Service Representative, you’ll have the chance to:

• Progress into a Senior Lead or Team Lead position within the Sales Support division.
• Transition into a direct sales role, becoming a Retail Sales Representative or Account Manager.
• Leverage our internal training programs to acquire advanced knowledge of mortgage products, financial planning, and regulatory compliance.
• Participate in leadership development workshops, mentorship programs, and cross-functional projects.
• Earn certifications such as Certified Mortgage Professional (CMP) or Certified Senior Advisor (CSA) through our partnership with industry bodies.

Work Environment & Culture Highlights

Our Houston office is a hub of collaboration, creativity, and community. We foster an inclusive environment where every voice is heard and every idea is valued. Highlights include:

• Open-door policy with senior leadership, encouraging transparent communication.
• Regular team-building retreats, wellness programs, and volunteer opportunities.
• Flexible scheduling options to support work-life balance.
• Recognition programs that celebrate milestones, achievements, and peer support.
• State-of-the-art technology and tools to streamline workflow and enhance customer experience.

Compensation & Perks

We believe in rewarding hard work and dedication. Your compensation package will include:

• Base Pay – $20 per hour, commensurate with experience and performance.
• Commission Structure – Competitive, performance-based commissions tied to qualified leads and appointments.
• Benefits – Comprehensive medical, dental, vision, HSA, and FSA plans.
• Paid Time Off – Generous PTO, paid holidays, and a flexible vacation policy.
• Retirement Plan – 401(k) with company match to help secure your future.
• Life Insurance – Company-paid life insurance coverage.
• Additional voluntary benefits and discounts on home services, travel, and more.

How to Apply

Ready to make a meaningful impact while advancing your career? Join brighthush and help seniors unlock the full potential of their homes. Click the link below to submit your application and take the first step toward a rewarding journey with us.

Apply to brighthush Today

Join the brighthush Family

At brighthush, we’re more than a workplace—we’re a community that values growth, innovation, and compassion. If you’re passionate about customer service, eager to learn about reverse mortgage solutions, and ready to contribute to a mission that transforms lives, we want to hear from you. Apply now and become part of a team that’s dedicated to making a difference, one call at a time.