Dynamic Travel Customer Experience Specialist – Remote, Client‑Centric Vacation Planning & Support

About brighthush

At brighthush, we’re redefining the way people experience the world. Our mission is simple: to turn every travel dream into a tangible, unforgettable adventure. With a global network of partners, cutting‑edge technology, and a passion for discovery, brighthush delivers personalized itineraries that go beyond the ordinary. Whether you’re a seasoned globetrotter or planning your first getaway, our team is dedicated to crafting journeys that inspire, delight, and leave lasting memories.

Why Join brighthush?

Working at brighthush means stepping into a culture that values creativity, autonomy, and continuous learning. As a remote-first organization, we empower our employees to work from anywhere while fostering a collaborative environment that feels like a close‑knit family. If you thrive on helping people explore new horizons and enjoy the freedom to shape your own schedule, brighthush is the place for you.

Position Overview

We’re looking for a highly motivated Travel Customer Experience Specialist to become the voice of brighthush’s clients. In this role, you will guide travelers from the initial inquiry through the entire booking process, ensuring every interaction reflects our commitment to exceptional service. You’ll collaborate closely with our sales, marketing, and operations teams to promote our curated travel packages and provide real‑time support during trips.

Key Responsibilities

• Client Engagement: Communicate with travelers via phone, email, and live chat to understand their preferences, budgets, and travel goals.
• Itinerary Design: Leverage your knowledge of destinations, seasonal trends, and local experiences to craft customized itineraries that align with each client’s vision.
• Booking & Coordination: Secure flights, accommodations, ground transportation, and activities, ensuring seamless integration and optimal value.
• Customer Support: Respond promptly to inquiries, resolve issues, and provide proactive assistance before, during, and after the trip.
• Cross‑Functional Collaboration: Partner with sales and marketing to upsell packages, share client feedback, and contribute to product development.
• Industry Insight: Stay current on emerging destinations, travel regulations, and technology tools to continuously enhance our offerings.
• Data Management: Maintain accurate client records in our CRM, track booking status, and generate reports for performance analysis.

Essential Qualifications

• Proven experience in travel customer service, sales, or a related field.
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Strong organizational and time‑management abilities, with a track record of meeting deadlines in a remote setting.
• Self‑starter mindset: able to work independently while staying aligned with team goals.
• Passion for travel and a genuine desire to help others create memorable experiences.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and booking platforms (e.g., Amadeus, Sabre).

Preferred Qualifications

• Experience with travel agencies, tour operators, or hospitality management.
• Knowledge of travel insurance, visa requirements, and international regulations.
• Background in digital marketing or content creation for travel audiences.
• Certifications such as Certified Travel Associate (CTA) or similar credentials.

Skills & Competencies

• Customer‑Centric Mindset: Anticipate client needs and deliver solutions that exceed expectations.
• Problem‑Solving: Quickly identify issues and implement effective resolutions.
• Attention to Detail: Ensure accuracy in itineraries, pricing, and documentation.
• Tech Savvy: Comfortable using travel booking engines, virtual meeting tools, and data analytics.
• Adaptability: Thrive in a fast‑moving environment with evolving travel trends.
• Team Collaboration: Communicate clearly with cross‑functional partners and share insights.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding and mentorship programs.
• Access to industry conferences, webinars, and travel workshops.
• Internal training modules covering advanced booking techniques, customer psychology, and emerging travel technologies.
• Clear career pathways: from Customer Experience Specialist to Senior Advisor, Team Lead, or Product Manager.
• Opportunities to contribute to new product launches and market expansion initiatives.

Work Environment & Culture

Our remote-first model means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative project management tools (Asana, Slack, Zoom).
• Inclusive culture that celebrates diversity, creativity, and innovation.
• Regular virtual social events, trivia nights, and travel inspiration sessions.
• Open‑door leadership: leaders are accessible and responsive to employee feedback.

Compensation & Perks

While specific figures vary by experience, brighthush offers a competitive base salary complemented by:

• Performance‑based bonuses tied to client satisfaction and sales metrics.
• Flexible work hours and a generous paid time off policy.
• Health, dental, and vision insurance plans.
• Professional development stipend and travel reimbursement for personal trips.
• Employee discount program for brighthush travel packages.
• Wellness initiatives: virtual fitness classes, mental health resources, and ergonomic support.

How to Apply

If you’re ready to bring your passion for travel and customer service to a forward‑thinking, remote‑first team, we’d love to hear from you. Submit your application through the link below and join brighthush in creating unforgettable journeys for travelers worldwide.