Dynamic Travel Customer Representative – Remote Client Experience & Itinerary Design Specialist at brighthush

About brighthush

At brighthush, we believe that travel is more than a destination—it’s a transformative experience that sparks curiosity, fuels creativity, and builds lifelong memories. As a leading global travel partner, brighthush is dedicated to crafting unforgettable journeys that blend adventure, culture, and comfort. Our remote-first culture empowers talented individuals to work from anywhere while staying connected to a vibrant community of travel enthusiasts, industry experts, and customer‑centric professionals.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• Flexibility – Work from the comfort of your home, office, or a beachside café, with a schedule that adapts to your life.
• Impact – Every interaction you have shapes a client’s adventure, turning travel dreams into tangible, personalized itineraries.
• Growth – Access to continuous learning, mentorship, and career‑advancement pathways that keep you ahead of industry trends.
• Community – Collaborate with a supportive, collaborative team that values creativity, curiosity, and a shared passion for exploration.
• Perks – Competitive compensation, travel discounts, wellness programs, and a culture that celebrates work‑life harmony.

Position Overview

We are seeking a highly motivated Travel Customer Representative to become the frontline of client experience at brighthush. In this role, you will partner with our sales and marketing teams to design, book, and manage bespoke travel itineraries that exceed client expectations. Your expertise will help clients navigate the complexities of travel planning while ensuring a seamless, memorable journey from start to finish.

Key Responsibilities

• Client Engagement: Communicate with clients via phone, email, and live chat to understand their travel preferences, budgets, and unique needs.
• Itinerary Design: Leverage deep knowledge of global destinations, seasonal trends, and local experiences to craft personalized itineraries that reflect each client’s vision.
• Booking & Coordination: Secure flights, accommodations, ground transportation, and activities, ensuring optimal value and quality.
• Customer Support: Provide proactive, responsive service throughout the planning process and during the trip, addressing any issues or changes with professionalism and empathy.
• Cross‑Functional Collaboration: Work closely with sales, marketing, and operations teams to promote packages, gather client feedback, and refine offerings.
• Market Intelligence: Stay current on industry developments, emerging destinations, and regulatory changes to keep brighthush’s portfolio fresh and competitive.
• Data Management: Maintain accurate client records, booking details, and follow‑up actions in our CRM system.
• Continuous Improvement: Participate in regular training, share best practices, and contribute to process enhancements that elevate the client experience.

Essential Qualifications

• Proven experience in travel customer service, sales, or itinerary planning (2+ years preferred).
• Exceptional communication skills—both written and verbal—in English; additional languages are a plus.
• Strong organizational and time‑management abilities, with the capacity to juggle multiple bookings and deadlines.
• Self‑motivated, detail‑oriented, and capable of thriving in a fully remote environment.
• Passion for travel and a genuine desire to help clients create unforgettable experiences.
• Proficiency with travel booking tools (e.g., Amadeus, Sabre, Expedia), CRM platforms, and Microsoft Office or Google Workspace.
• Basic understanding of travel regulations, visa requirements, and health & safety protocols.

Preferred Qualifications

• Experience with luxury or niche travel segments (e.g., adventure, wellness, culinary tours).
• Knowledge of sustainable travel practices and eco‑friendly accommodations.
• Background in hospitality, tourism, or related fields.
• Certification in travel or tourism (e.g., Certified Travel Associate).
• Track record of exceeding sales targets or client satisfaction metrics.

Skills & Competencies

• Customer‑Centric Mindset: Anticipate client needs and deliver solutions that delight.
• Problem‑Solving: Quickly resolve booking issues, cancellations, or itinerary changes.
• Adaptability: Thrive in a fast‑paced, evolving travel landscape.
• Team Player: Collaborate across departments to achieve shared goals.
• Analytical Thinking: Use data to inform decisions and improve service quality.
• Tech Savvy: Comfortable navigating multiple digital platforms and learning new tools.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Travel Customer Representative, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on emerging destinations, travel technology, and customer service excellence.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Clear career pathways—from Senior Travel Advisor to Team Lead, and beyond into operations or product management.
• Annual travel stipend and discounted packages to experience the world firsthand.

Work Environment & Culture

brighthush’s remote-first culture means you’ll enjoy:

• Flexible working hours that respect your personal commitments.
• Virtual team gatherings, brainstorming sessions, and social events.
• A culture of transparency, where ideas are valued and feedback is constructive.
• Commitment to diversity, equity, and inclusion—our team reflects the global community we serve.
• Access to wellness resources, including mental health support and fitness reimbursements.

Compensation & Perks

While specific figures vary by experience and location, brighthush offers:

• Competitive base salary plus performance‑based incentives.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Travel benefits: discounted rates on flights, hotels, and experiences.
• Professional development budget for courses, conferences, and certifications.
• Flexible work-from-home setup with equipment stipend.

Ready to Shape the Future of Travel?

If you’re passionate about creating unforgettable journeys, thrive in a dynamic remote environment, and want to be part of a forward‑thinking travel brand, we want to hear from you. Join brighthush as a Travel Customer Representative and help our clients discover the world in ways that inspire, enrich, and transform.

Click the link below to apply and start your adventure with brighthush today!